Traveller reviews
Overall rating
7.8
Good
Based on 52 reviews
Boarding
7.9
Comfort
7.7
Crew
8.5
Entertainment
7.6
Food
7.2
TUI Nederland information
| IATA code | OR |
|---|---|
| Routes | 44 |
| Top route | Amsterdam Schiphol to Willemstad Hato Int. |
| Airports served | 16 |
| Top airport | Amsterdam Schiphol |
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0
Cons: Poor food, pay extra for lunches, 3 small cups of water for a flight of 10,5 hours. Long waiting times.
review from
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8.3
Pros: I was nicely surprised with food , blankets and earphones included in the low cost airline service. Flight yeam was superv . We left with almost 4 hour delay due to florida storms .
Cons: The booking process with kayak vayama did not provide the right information to access flight online website so no possibility to check in online or lugagge extra request available .
review from
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7.6
Cons: The airplane is freezing!
review from
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3.6
Pros: Good food and good movies
Cons: Two hour flight delay without any explanations. On the trip from Orlando to Miami the crew closed the bathrooms and no one was allowed to use them for the entire flight.
review from
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5.6
Pros: Good food for the long flight and lots of complimentary water.
Cons: No leg room for a seven hour flight
review from
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8.3
Pros: Great crew and flight coordination. Everything was very smooth and well communicated.
review from
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6.3
Not bad
Pros: Leg room
Cons: Salty food Blankets not distributed Announcements only in Dutch
review from
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10.0
Great service for the price
Pros: The service from the cabin crew was superb! So was flying on the B787.
Cons: Going through Customs in Sanford was a new experience for me, kind of tricky, but compared to JFK, it was a cakewalk.
review from
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10.0
short flight. not really much to say.
Pros: quick trip, open seating, not a lot of passengers on that leg of the flight
Cons: it was all good. nothing negative to say
review from
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8.0
I love this airline. Second time flying and it was just as nice.
Pros: The Miami to Amsterdam flight was smooth and quiet. This Boeing Dreamliner is pretty nice! The staff is kind and helpful. The meal was pretty tasty. No massive check in lines like I saw for AirEuropa as I headed to security. Poor souls. The comfort economy was alright. Chair reclined enough. It’s not Star or Premium. Plane stayed clean. I search our TuiFly when going to Europe. Maybe I shouldn’t be saying all this because everyone will want them.
Cons: I will have to say that the cabin was a little warm even for this Florida resident. I wish they would have offered more water rather than say the bar is open. Maybe offer wine for charge with meal. Maybe a booze and water cart. I wish the .nl website was English capable.
review from
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8.6
Excellent Flight
Pros: On time departure and early arrival. Good seats and entertainment options.
Cons: Need to buy hold bags in advance rather than at the airport
review from
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10.0
Amazing!
Pros: - Service on Flight - Comfort
review from
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10.0
TUIfly Netherlands- Excellent!
Pros: Great on board staff and smoothly run operation- felt very personal although it was a large flight! Economy class was spacious enough for the long overnight flight and overhead cabin space was great! Clean and professional.
review from
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4.0
Ok for the price
Pros: Staff was good and friendly. They have a new Boeing 787 which is faster then most other aircrafts. Price was cheap I paid from Orlando to Amsterdam about 250$ one way.
Cons: Absolutely HORRIBLE comfort of the seats, basically you have NO legroom at all, it's ok if you have a short flight like 2-3 hours but when you fly long distance it makes you VERY tired and really uncomfortable, I've never seen anything like that before. They serve food only once and it's not good and very small portion. Overall if you're looking for a cheap flight tui is the answer but I'd rather pay extra 100-300$ and get a bigger airline with more comfortable seats.
review from
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8.6
Cons: Had to check in our carry on luggage
review from
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2.0
Missed our flight
Pros: I liked nothing about this airline. The customer service was awful.
Cons: The flight time changed to one hour earlier which left my party and I without a flight home from Amsterdam while we needed to reach Florida. The customer service desk was absolutely awful which provided no help at all. We asked the desk where to check in for the our flight which was apparently already boarding, while the woman told us to go wait in line. After waiting in line for 30 minutes, the check in desk told us that it was too late to check in for the flight. This led us to spend over $1000 on a new flight home. Thank you TUIfly.
review from
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10.0
I was pleasantly surprise
Pros: The service was good and the equipment much better that expected
Cons: Not many choices on food
review from
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7.3
I really didn't like the stop over
Pros: I got to stretch for a bit
Cons: The whole clearing customs and back to the same plane again
review from
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8.6
Good times
Pros: The plane was comfortable and the staff was extremely helpful & friendly..
Cons: You couldn't check in on line and the website didn't have a english language option.
review from
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5.0
Pros: I loved how accommodating the crew was.
Cons: Hated that I could barely fit in the seat. Need a way to upgrade to a better seat.
review from
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7.0
787 only way to travel
Pros: The 787 Dreamliner was a fabulous experience in air travel. BIG decision is to pay the extra money for COMFORT class rather than to fly economy. Makes a BIG difference!
Cons: Entertainment options (movies) were not of interest; could upgrade the duty free options for purchase. Crew was pleasant yet had to wait a long time to get them to recognize the crew light to address the entertainment issues.
review from
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5.0
my maiden voyage on tui...
Pros: i did like the plane was thier..and we did not have to wait.. check in bag was pleasant. the crew was good...i did like the fact the return flight was direct to Sanford, so i could off and drive home...
Cons: i did not like the lack of leg room...charging for non alcoholic beverages,the lay over in Miami with the passengers getting on and off was good the fact we were told to stay in our seat was not.. would have been nice to walk around the aircraft... i did not like the returning flight check in. the extra hour added to the boarding timeon my boarding pass. caused an not needed act of hurrying... . and still we had to wait for crew...the marketing confusion of which airline tui or arke fly does not help...
review from
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8.0
Pros: Crew very helpful & friendly
Cons: Seating tight, meal not very good
review from
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8.0
Pros: For the price, can't be beat. Very nice plane and pretty comfortable flight
Cons: Check in desk is in terminal j, not f, which was posted on the website.
review from
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8.6
Pros: I love the Dreamliner - it makes for a very comfortable flight!
Cons: I would appreciate free wine with dinner.
review from
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6.0
March 25 2016
Pros: The crew were friendly and helpful
Cons: The name Arkefly was still posted as the airline on the itinerary, very confusing to find it at the Miami Airport. The departure time was changed without any notice. No breakfast was served and the food served needed some flavor. Earl
review from
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9.6
An airline to discover
Pros: With new equipment like the 787 and friendly crew everything is great.
review from
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10.0
Great service for the price
Pros: The service from the cabin crew was superb! So was flying on the B787.
Cons: Going through Customs in Sanford was a new experience for me, kind of tricky, but compared to JFK, it was a cakewalk.
review from
-
10.0
short flight. not really much to say.
Pros: quick trip, open seating, not a lot of passengers on that leg of the flight
Cons: it was all good. nothing negative to say
review from
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8.6
Excellent Flight
Pros: On time departure and early arrival. Good seats and entertainment options.
Cons: Need to buy hold bags in advance rather than at the airport
review from
-
10.0
Amazing!
Pros: - Service on Flight - Comfort
review from
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10.0
TUIfly Netherlands- Excellent!
Pros: Great on board staff and smoothly run operation- felt very personal although it was a large flight! Economy class was spacious enough for the long overnight flight and overhead cabin space was great! Clean and professional.
review from
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8.6
Cons: Had to check in our carry on luggage
review from
-
10.0
I was pleasantly surprise
Pros: The service was good and the equipment much better that expected
Cons: Not many choices on food
review from
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8.6
Good times
Pros: The plane was comfortable and the staff was extremely helpful & friendly..
Cons: You couldn't check in on line and the website didn't have a english language option.
review from
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8.6
Pros: I love the Dreamliner - it makes for a very comfortable flight!
Cons: I would appreciate free wine with dinner.
review from
-
9.6
An airline to discover
Pros: With new equipment like the 787 and friendly crew everything is great.
review from
-
8.3
Pros: I was nicely surprised with food , blankets and earphones included in the low cost airline service. Flight yeam was superv . We left with almost 4 hour delay due to florida storms .
Cons: The booking process with kayak vayama did not provide the right information to access flight online website so no possibility to check in online or lugagge extra request available .
review from
-
7.6
Cons: The airplane is freezing!
review from
-
8.3
Pros: Great crew and flight coordination. Everything was very smooth and well communicated.
review from
-
8.0
I love this airline. Second time flying and it was just as nice.
Pros: The Miami to Amsterdam flight was smooth and quiet. This Boeing Dreamliner is pretty nice! The staff is kind and helpful. The meal was pretty tasty. No massive check in lines like I saw for AirEuropa as I headed to security. Poor souls. The comfort economy was alright. Chair reclined enough. It’s not Star or Premium. Plane stayed clean. I search our TuiFly when going to Europe. Maybe I shouldn’t be saying all this because everyone will want them.
Cons: I will have to say that the cabin was a little warm even for this Florida resident. I wish they would have offered more water rather than say the bar is open. Maybe offer wine for charge with meal. Maybe a booze and water cart. I wish the .nl website was English capable.
review from
-
7.3
I really didn't like the stop over
Pros: I got to stretch for a bit
Cons: The whole clearing customs and back to the same plane again
review from
-
7.0
787 only way to travel
Pros: The 787 Dreamliner was a fabulous experience in air travel. BIG decision is to pay the extra money for COMFORT class rather than to fly economy. Makes a BIG difference!
Cons: Entertainment options (movies) were not of interest; could upgrade the duty free options for purchase. Crew was pleasant yet had to wait a long time to get them to recognize the crew light to address the entertainment issues.
review from
-
8.0
Pros: Crew very helpful & friendly
Cons: Seating tight, meal not very good
review from
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8.0
Pros: For the price, can't be beat. Very nice plane and pretty comfortable flight
Cons: Check in desk is in terminal j, not f, which was posted on the website.
review from
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2.0
Cons: Poor food, pay extra for lunches, 3 small cups of water for a flight of 10,5 hours. Long waiting times.
review from
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3.6
Pros: Good food and good movies
Cons: Two hour flight delay without any explanations. On the trip from Orlando to Miami the crew closed the bathrooms and no one was allowed to use them for the entire flight.
review from
-
5.6
Pros: Good food for the long flight and lots of complimentary water.
Cons: No leg room for a seven hour flight
review from
-
6.3
Not bad
Pros: Leg room
Cons: Salty food Blankets not distributed Announcements only in Dutch
review from
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4.0
Ok for the price
Pros: Staff was good and friendly. They have a new Boeing 787 which is faster then most other aircrafts. Price was cheap I paid from Orlando to Amsterdam about 250$ one way.
Cons: Absolutely HORRIBLE comfort of the seats, basically you have NO legroom at all, it's ok if you have a short flight like 2-3 hours but when you fly long distance it makes you VERY tired and really uncomfortable, I've never seen anything like that before. They serve food only once and it's not good and very small portion. Overall if you're looking for a cheap flight tui is the answer but I'd rather pay extra 100-300$ and get a bigger airline with more comfortable seats.
review from
-
2.0
Missed our flight
Pros: I liked nothing about this airline. The customer service was awful.
Cons: The flight time changed to one hour earlier which left my party and I without a flight home from Amsterdam while we needed to reach Florida. The customer service desk was absolutely awful which provided no help at all. We asked the desk where to check in for the our flight which was apparently already boarding, while the woman told us to go wait in line. After waiting in line for 30 minutes, the check in desk told us that it was too late to check in for the flight. This led us to spend over $1000 on a new flight home. Thank you TUIfly.
review from
-
5.0
Pros: I loved how accommodating the crew was.
Cons: Hated that I could barely fit in the seat. Need a way to upgrade to a better seat.
review from
-
5.0
my maiden voyage on tui...
Pros: i did like the plane was thier..and we did not have to wait.. check in bag was pleasant. the crew was good...i did like the fact the return flight was direct to Sanford, so i could off and drive home...
Cons: i did not like the lack of leg room...charging for non alcoholic beverages,the lay over in Miami with the passengers getting on and off was good the fact we were told to stay in our seat was not.. would have been nice to walk around the aircraft... i did not like the returning flight check in. the extra hour added to the boarding timeon my boarding pass. caused an not needed act of hurrying... . and still we had to wait for crew...the marketing confusion of which airline tui or arke fly does not help...
review from
-
6.0
March 25 2016
Pros: The crew were friendly and helpful
Cons: The name Arkefly was still posted as the airline on the itinerary, very confusing to find it at the Miami Airport. The departure time was changed without any notice. No breakfast was served and the food served needed some flavor. Earl
review from
Flight status
TUI Nederland route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
363
Amsterdam
AMS
Oranjestad
AUA
364
Oranjestad
AUA
Willemstad
CUR
364
Willemstad
CUR
Amsterdam
AMS
365
Amsterdam
AMS
Kralendijk
BON
337
Amsterdam
AMS
Varadero
VRA
366
Kralendijk
BON
Willemstad
CUR
338
Cancún
CUN
Amsterdam
AMS
338
Varadero
VRA
Cancún
CUN
375
Amsterdam
AMS
Willemstad
CUR
301
Amsterdam
AMS
Paramaribo
PBM
397
Amsterdam
AMS
Punta Cana
PUJ
398
Oranjestad
AUA
Amsterdam
AMS
302
Paramaribo
PBM
Amsterdam
AMS
398
Punta Cana
PUJ
Oranjestad
AUA
478
Banjul
BJL
Espargos
SID
478
Espargos
SID
Amsterdam
AMS
423
Amsterdam
AMS
Praia
RAI
424
Praia
RAI
Espargos
SID
477
Amsterdam
AMS
Banjul
BJL
421
Amsterdam
AMS
São Pedro
VXE
422
São Pedro
VXE
Espargos
SID
Top airports served by TUI Nederland
- Amsterdam Schiphol Airport (AMS)
- Willemstad Hato Int. Airport (CUR)
- Kralendijk Flamingo Int. Airport (BON)
- Oranjestad Reina Beatrix Airport (AUA)
- Orlando Sanford Intl Airport (SFB)
- Paramaribo Zanderij Intl Airport (PBM)
- Punta Cana Airport (PUJ)
- Miami Airport (MIA)
- Espargos Amilcar Cabral Intl Airport (SID)
- Varadero Juan Gualberto Gomez Airport (VRA)
- Rabil Airport (BVC)
- Cancun Airport (CUN)
- San Pedro Airport (VXE)
- Banjul Yundum Intl Airport (BJL)
- Holguín Frank Pais Airport (HOG)
TUI Nederland contact information
- OR IATA code
- +31 088 - 088 58 85 Call
- tui.nl Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.