South Lake Tahoe hotels near Heavenly Village

Cons: Housekeeping came by at 8am, and we had not left yet (typical when babies and toddlers are involved), and they did not come back later. We were later told we have to call and request that. When we did at 5pm they said it's too late for the day even though we just bumped into two housekeepers outside our room in the hallway. We asked them but they said we had to call front desk. They just got out of doing the work. The mattress springs gave in and was pretty soft. Probably due for replacement. Didn't like the 10am checkout. Should be 11 or 12 like other places.

Cons: Parking was not included in the price. It usually is.

Cons: The couch/sofa bed could be little softer to sit and sleep on

Cons: We were disappointed that the check- out was 10:00. We travel a lot and have never had such an early check-out. We called valet for our car and it wasn't ready for us and waited 30 minutes for it. I think that was due to all checking out at the same time that usually doesn't happen at other hotels we have stayed in. Also they did not have anyplace to eat breakfast in.

Cons: I cant complain. Everything was great.

Cons: Very pricy for a room. Although very nice I feel like for the rates there should include more amenities like free meals or parking or free or discounted gondola ride.

Cons: Nice if you’re taking advantage of location and hotel offers

Cons: the wifi cut out and the telephone didn't work

Cons: The fridge did not work

Cons: We weren't properly warned about the fact that there wasn't any air conditioning in any of the buildings as it had been shut off for the season. I couldn't sleep at all the first night, and we didn't feel comfortable leaving the porch door open as we had a view out into the less affluent looking community to the back. I think it is probably worth spending extra for the lake view, and requesting extra fans up front if you are going post-AC season. We were more comfortable after the fans were on, but felt a little frustrated that it seemed to have been kept from us as we were told they would move us if anything wasn't working. After we called to ask about the AC not working, we were finally told that it was unavailable. We still had a great stay, and wouldn't put us off of recommending it, but wish we had a bit more warning going in.

Cons: The bed was definitely not queen size. We called the desk to inform them. They offered to move us to a king size room for $30 extra a night. We had unpacked already so it was too inconvenient. I suggest you get the king size in the future if you're a couple. Also the room smelled like paint from the renovation.

Cons: The abandoned trailer park out back. We had no issues and saw no one living there, but certainly didn't know it was benign when we first arrived.

Cons: Lake view room is right over the busy road which was very loud. No AC meant a very warm room with opening the siding for the only way to cool down, making it even louder. Overall, it was fine but not sure we would go back and definitely would request a room in the back building of the main road if we did

Cons: Lake view was 1st floor behind a fence and through trees. The sliding doors are very hard to work and are very small. No air conditioning, it was hot and leaving the small sliding door open got little to no air. Not to mention we were on top of a very loud busy road that kept us up.

Cons: nothing!

Cons: Renovate rooms, lock people out of pool area at posted times due to noises disturbing guests around pool area,

Cons: Poor sound insulation. Noise in hallways was easily noticeable.

Cons: We didnt like the dirty towels, outdated and smelly hallways, dirty old rundown room, uncomfortable bed.

Cons: 1. There was no hot water in the morning when outside temperature is -8 C and they couldnt seem to care about it.

Cons: I thought the restaurant, Jimmys, was overpriced for the quality of the food. Menu did nothing for us.

Cons: We booked a pet friendly room for our dog, we were told we could only stay on the ground floor next to the lake car park. It was very noisy and the nightly cost did not match my experience. I am a seasoned traveler and this was not good value for money.

Cons: Nothing.

Cons: The restaurant closes early 9.30pm and no other food or drink service late hours.

Cons: Except the restaurant

Cons: The reading couch in the room was not super comfy but it was a pull out so no biggie

Cons: Didn't like that my sister in law's room was in a totally different building than ours, but understandable given the layout and they were completely booked that weekend. Also couldn't believe her room was much larger and nicer than our premium lake view king, given our room was $80 more per night. But the view made up for it. After all, it was only for one night.

Cons: Pools were not heated even though they advertised them that way. They stick you in the main building in the summer on the first floor with paper thin ceilings so you are awakened by the people above and you are far away from the beach and with only a queen size bed even though other rooms were available the Andrea manager wanted an upcharge of 50 per night plus tax for them even though the reception clerk said it was no problem to move. Andrea the manager always had a fake forced smile and was not customer focused at all. The room carpets were filthy.. they needed shampooing.

Cons: Condos located near Lake Tahoe Blvd are too noisy with the traffic close by. I had to request a different condo than the one originally assigned to us, and Aston was very gracious about moving us to a condo closer to the Lake.

Cons: Room (especially the bathroom) was kind of cramped.

Cons: Our suite was spacious, except for the shower and toilet room which was extremely small. Furniture could use an update, screen doors were barely functional. Suite was facing Hwy 50 and was REALLY noisy. Needed to have the doors open because it was quite warm. I suppose in winter the noise wouldn't be an issue because you could keep the doors closed. Lastly, we paid way more than the room was worth, but booked it only a week before the 4th of July, so it was somewhat expected.

Cons: First of all am not saying all employees are not properly trained doing their job but some of the employees yes they are not properly trained especially when they are charging bills to their guests when they checking in like what happened to us it is so terrible experienced we ever had in that place I booked online and make reservation I payed everything online so when I came to the front desk at the resort I told Them that I have reservation and I payed online however this employee asking for my debit card charging for any damages incase we something happen to the unit for amount of $100 for me doesn't matter because he said they will refund it after we check out so I said ok but then after an hour I check my online banking and it showed up in my bank account that the resort charge me $348 I can't believe this people can't do their job right so I told them what happen and they told me that they will refund it and they said it takes 3 to 5 business days to refund completely in my bank account and the next day I saw in my bank account they charge me again $740 I can't believe this place this is so much errors and stupidity why they can't do their job really guy come on!!' so I talk to them again and again and again all they did is sorry we will refund it we just make a mistake. And also at the next counter at my left side another costumer complained because of their errors over charging their costumers!!!! Please don't go in this resort believe me!!!!

Cons: No air conditioning. Hot and too smoky for windows to be open. Even with wolindows open and all fans going it was very hot on main floor and loft. Not bearable during the day and until after dark. Dish washer was filthy when we checked in. Food dripped on top of and down door. Filter area was caked with food and debris. It took 3 or 4 calls to desk to get it cleaned enough to be able to use. Lack of soap and dish soap. Had to call multiple days for more. Also, needed to call for extra towels for our family of 5 multiple days.

Cons: The AC unit did not cool the room properly. Had to get and extra fan. The room was a non smoking room but there were cigarette butts on the balcony and the worse part was when I turned my covers down on the bed and found a large black hairball in between the sheets

Cons: Just be aware that the loft gets really hot if you use the fireplace in the evening.

Cons: Nothing. They did a great job!

Cons: NOT having a dead baby cockroach surrounded by pubic hairs in the corner of the bathroom would have been better.

Cons: ugly decore..small window..4.00 bottle of water!!

Cons: Valet parking was a nightmare. It took over a half hour to get our car out. Rooms weren't ready for check in. We had to wait until 6pm. Then they would not extend check out past 11:00 am. AC was broken and made noise all night. Emailed resort after with no response. This used to be a great facility but it has gone downhill. At least they can't screw up location.

Cons: As a clear cash grab, they only offer valet parking at $19/day. The only other option they offer is parking 2 blocks away in public lot. They're also engaging in the, unfortunately common, practice of being disingenuous about the room rate by tacking on a $24 per night resort fee which will apparently be increasing to $34 per night in August 2019.

Cons: Slow / unreliable internet, especially during busy weekends.

Cons: No fresh air fan in the bathroom. There is no parking other than Valet. So you have to pay 19 dollars along with 15 dollars resort fee. It's good they separate it so people flying don't have to pay for parking, but those who drive should have some place to park for free. Such a big hotel that it was hard to find a place to sit for breakfast in the morning. Walls were thin and you could hear noise from other rooms and outside. 15 dollar resort fee only gives 3 Mbps internet which buffered while watching online movies.

Cons: Pool to chlorinated and cold

Cons: Slow wifi. Carpet seemed a little dirty in some spots. Room didn't have great lighting. The restaurant was hit or miss. Thin walls.

Cons: Check in staff was rude and we were promised a room close to the other party we were vacationing with but we ended up being 4 floors apart. The hotel was joking some huge even in the lobby and since the hotel has an open concept it was very loud and any time we had to walk through the the lobby we had to walk through this event. It felt like we were wedding crashing.

Cons: Cleaning of the bathroom sink.,.

Cons: Paying $26 a day for parking(plus tips)

Cons: Unaccompanied kids in pool

Cons: room felt dirty. My daughters feet were dirty on the bottom after walking on the carpet.

Cons: A light in our room started smoking. Maintenance was called and it took them a while to fix it.

Cons: The complimentary breakfast is great, but be careful when you go. They ran out of bowls every time I went.

Cons: Hot tub was murky. Kids without supervision in the pool. Breakfast was only served until 10:30

Cons: Tiny body towels in bathroom after shower, it would be nice if they were bigger

Cons: 1. We did not get the room we ordered (we ordered dbl queen bed and got single king) 2. The toilet were flooded, it took them over 2 hours to fix and 2 phones. 3. It took them 3 phones and over 2 hours to get to us blanket for the sofa bed (We did not get then Dbl Queen) 4. The valet car retrieving our car took almost an HOUR !!, and we lost ski time.

Cons: Parking I waited at least 25 minutes for my car while my companion got the her car in 5 minutes

Cons: Normally I don't post negatives but there were just two things that really bothered me. 1. We attempted to eat that the Echo restaurant in the hotel. We waited at the podium for at least 15 minutes and not one of the staff came to help us. As a matter of fact we counted at least 6 people that looked at us and just kept doing what they were doing. No "we will be right with you", no "let me get someone for you". Nothing! That was completely uncalled for. 2. When the maid came to service our room, she did not do the greatest job. No vacuuming, which the floor definitely needed, and the bathroom floor should have been cleaned too. That gave me a little bit of an uneasy feeling about cleanliness. I realize they were busy but they need to make sure that they are thorough when it comes to cleaning.

Cons: The overly expensive room service

Cons: The telephone in the bedroom did not work. The bathroom had a few stains. The bedroom door was broken. The sofa bed had stains on it and it look like staff members just flipped the sofa matress on the opposite side so that no one would notice.

Cons: Wifi poor Kept cutting out and needed rebooting

Cons: Living room TV did not work- they offered to send someone to fix it. Monday the breakfast was very crowded and half of the dining hall was closed, so we had to wait several minutes for an open table.

Cons: Dirty sheets had to be replaced. Bathroom floor was sticky.

Cons: Beds were stiff and not comfortable.

Cons: The parking was a little difficult especially when you have 2 cars,but other than that it was good

Cons: Facilities were old and needs a lot of updates. It was a step up from motels really. Bathroom is small and old. Tub didn't drain very well and the towels don't dry very well. There's not a fridge but they have a community kitchen. Definitely did not like the pillows. They feel years old because they were clumpy.

Cons: No microwave,

Cons: Nothing

Cons: TV was antiquated, heater was loud, pillows were lumpy.

Cons: Amenities to be in working condition.

Cons: Basically got the guy to admit putting us in that room. The young couples are the ones you really should be trying to impress...

Cons: Over charge

Cons: The fireplace/heater was just ok - more decorative than heat

Cons: BathRooms could have been better

Cons: The room was small.

Cons: There were some loud people making noise quite late.

Cons: Due to the staffs clerical errors charging us over $200 in room service fees which were not ours "but looked close to our room number" caused an embarrassing and uncomfortable situation when our credit card was declined at lunch, due to the staffs eronious errors, and also not having access to our money for 2 days which is an extreme inconvenience when you are traveling.

Cons: No internet & the pier restaurant was closed!

Cons: Staff were not going out of their way to provide customer service. They seemed like we were putting them out or getting in the way of other things when we made requests or asked questions. We had to request a fridge three times. Waited at check out for a much longer time than was necessary while staff communicated with cleaning staff. They are going through a remodel and seem a little stretched.

Cons: Make sure you call and get a room on the beach at this price. Most of the rooms have no beach at all. Felt ripped off after I saw my room!

Cons: Rooms desperately need to be updated.

Cons: When we checked in the room was not clean at all. The bed was still messy and garbage was still there from previous guest. It took awhile for staff to come and get it cleaned. The manager was kind enough to comp some charges but waiting that long to get settled in ruined our plans for that evening.

Cons: Room was a little small, bed was a little hard and uncomfortable

Cons: The only thing I didn't like was the smell of the soap, shampoo, etc. provided. It had a weird medicinal smell.

Cons: Beach is busy with watercraft. Beds are nice but the bathrooms leave a lot to be desired. Towels had stains. Lots of bugs around. Bathroom floor had dead bugs laying around. Last but not least was charged twice for my rooms. Once by the booking app (kayak) and then when I checked out. Kayak charged me more than the hotel. More a complaint about kayak/getaway.com.

Cons: Very small rooms, rather cramped spaces, and no complimentary breakfasts. The drinking water carried a $3.00 charge, ridiculous. At night the jacuzzi party was allowed to carry on until very late, noisy.

Cons: Older/dated room, bathroom & carpet wasn't as clean as i expected it to be

Cons: There wasn't sugar or creamer provided for the coffee, and there weren't any wash cloths.

Cons: Room is quite small. Bathroom, especially, is rather cramped. Entire stay was prepaid through Priceline, but I found a duplicate charge from the hotel on my credit card two days after I left. They were helpful and immediately reversed the charge, though, after I called about the issue.

Cons: I asked for a view and our balcony looked out to the parking lot. That was kinda disappointing. Also, with so many restaurants around the hotel and there being a tavern inside the resort it was quite silly that the room did not have a mini fridge. It would have helped the food stay somewhat fresh, even an empty refrigerator would have been better than nothing.

Cons: We went to rent a cabana and chairs to sit on the shore. There was nobody at in the area of the cabanas. Later in the day we again tried to rent a cabana. We were told they had all been rented and the start of renting them was 10 am. We had originally tried to rent one after 10 am and there was no one in the area of the cabanas which were folded up near some tents which had been set up for another occasion. The "beach" had some rocks and the water was very shallow for an extended distance from the shore. The first 100 yards out from the shore was muddy water.

Cons: Rooms were a little small but with the fireplace and deck made up for the room size.