Guest reviews
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All reviews
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Couples
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Families
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Business
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Solo
Overall rating
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8.2 "Breakfast is good."
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7.4 "Good service."8.3 "83% found the
staff to be very friendly ." 7.9 "79% thought theservice was very professional ." -
6.0 "Location is acceptable."5.3 "
Parking was ok , according to 53%." -
5.5 "Rooms are ok."5.4 "Only 54% said
rooms were clean enough ." -
5.3 "Average cleanliness."5.4 "Only 54% said
rooms were clean enough ." 5.0 "50% thought thecleanliness of the hotel was average ." -
3.5 "Vibe wasn't good."2.6 "74%
criticized the unstylish hotel ." 4.2 "For 58%, thelobby entrance was sub-standard ." -
2.5 "Disappointing internet connection."1.8 "82% said the
wifi quality was bad ."
Overall rating
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8.3 "Breakfast is good."
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7.3 "Good service."8.2 "82% found the
staff to be very friendly ." 7.4 "74% thought theservice was very professional ." -
6.0 "Location is acceptable."5.4 "
Parking was ok , according to 54%." -
5.6 "Rooms are ok."5.3 "Only 53% said
rooms were clean enough ." 6.6 "Only 66% saidrooms were big enough ." -
5.1 "Average cleanliness."5.3 "Only 53% said
rooms were clean enough ." -
3.9 "Vibe wasn't good."
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2.3 "Disappointing internet connection."1.5 "85% said the
wifi quality was bad ."
Overall rating
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8.6 "Breakfast is good."
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7.6 "Good service."8.5 "85% found the
staff to be very friendly ." 8.2 "82% thought theservice was very professional ." -
6.1 "Location is acceptable."
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5.8 "Rooms are ok."5.7 "Only 57% said
rooms were clean enough ." -
5.6 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ." -
4.0 "Vibe wasn't good."
Overall rating
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5.5 "Rooms are ok."
Overall rating
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8.0 "Breakfast is good."
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7.6 "Good service."8.3 "83% found the
staff to be very friendly ." 8.0 "80% thought theservice was very professional ." -
5.8 "Location is acceptable."
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5.6 "Rooms are ok."5.7 "Only 57% said
rooms were clean enough ." -
5.6 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ." -
3.5 "Vibe wasn't good."2.5 "75%
criticized the unstylish hotel ." 3.8 "For 62%, thelobby entrance was sub-standard ." -
2.5 "Disappointing internet connection."1.7 "83% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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3.3review from
breakfast no
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5.7review from
Still it is "huge" hotel you can get your own privacy as well. Quiet rooms Sortiment of toiletries very limited, no minibar, rather poor breakfast. They did not find my Booking.com reservation.
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3.0review from
there were a good spa and wellness gym and tasty breakfast) , room comfort, poor infrastructure at the hotel, high price for poor service, location (((
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4.7review from
1) Personnel - communication at the receiption desk. 2) Absence of the hygiene kit in the room. 3) Room key could stop working anytime. 4) Receptionist (there was only one like that) lacking the information about hotel services.
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4.4review from
To air condition & to fagito the personal should learn english
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7.0review from
aquapark very good and it is exciting for children minibus number 248 transfer between hotel and nearest metro station(primorskaya) and bus number 7 transfer between hotel and city center (nevsky prospekt street )
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3.3review from
Stop and read this! I travel all the time, and with my experience I learned to identify hotels from one star to 5 star hotels. This particular hotel is not a 4 star hotel. A 3 star hotel would have a shower gel, small soap, fan for your hair. And when you get a delux room you may also get rob, and flippers. At this hotel you get none of the things I described. And if you make a request to bring it you to your room, then they charge you a fee. I asked for a Bay view room. I got a side view room, looking over the roof of Aqua park. Location of this Hotel very far from the city, and if you use a Taxi, they charge you arm-and-a- leg. This Hotel is huge, and No-one to take your luggage. I would not recommend this Hotel. 2 star at best.
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6.0review from
The facilities was great, the staff was mostly friendly, the concierge were not knowledgeable, and or adept enough to know that when you give someone names of banks on a piece of paper, it would also be nice to give them directions to these locations. The Spa facility were excellent..breakfast buffet ok, but never ever changed..same menu everyday.. This hotel charges for internet service, but in a rather deceptive kind of way, you pay 600RUB for 1 day internet use, but they fail to point out that you get a total of 250mb to go with it...so if you happen to download anything of any size, your 250mb is gone in 60 minutes...after 4 such occurrence, I decided that it was more cost effective to purchase a wireless card...600RUB can purchase internet for a month...Their room service policy/practices leaves a lot to be desired, you order hot water for medicine, and they charge you 130RUB for hot water, then another charge of 130RUB to deliver it to your room...a hotel this size should have coffee/tea maker in every room...you expected more for 84000RUB...this hotel is way off the beaten path
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5.6review from
Rooms have been fully renovated and became modern and updated since our last visit a few years ago. You can feel western style management of the hotel. We booked golf view but got side room - so it was not worse it to pay extra for such view at all. No mini bar / fridge in the room. Nothing except of handgel and showergel in the bathroom - not even a hairdryer. One of the days TV didn't work (they told us it was some maintenance)
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7.2review from
Nice view on the Bay Hairdryer upon special request in lobby
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7.0review from
aquapark very good and it is exciting for children minibus number 248 transfer between hotel and nearest metro station(primorskaya) and bus number 7 transfer between hotel and city center (nevsky prospekt street )
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7.2review from
Nice view on the Bay Hairdryer upon special request in lobby
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3.3review from
breakfast no
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5.7review from
Still it is "huge" hotel you can get your own privacy as well. Quiet rooms Sortiment of toiletries very limited, no minibar, rather poor breakfast. They did not find my Booking.com reservation.
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3.0review from
there were a good spa and wellness gym and tasty breakfast) , room comfort, poor infrastructure at the hotel, high price for poor service, location (((
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4.7review from
1) Personnel - communication at the receiption desk. 2) Absence of the hygiene kit in the room. 3) Room key could stop working anytime. 4) Receptionist (there was only one like that) lacking the information about hotel services.
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4.4review from
To air condition & to fagito the personal should learn english
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3.3review from
Stop and read this! I travel all the time, and with my experience I learned to identify hotels from one star to 5 star hotels. This particular hotel is not a 4 star hotel. A 3 star hotel would have a shower gel, small soap, fan for your hair. And when you get a delux room you may also get rob, and flippers. At this hotel you get none of the things I described. And if you make a request to bring it you to your room, then they charge you a fee. I asked for a Bay view room. I got a side view room, looking over the roof of Aqua park. Location of this Hotel very far from the city, and if you use a Taxi, they charge you arm-and-a- leg. This Hotel is huge, and No-one to take your luggage. I would not recommend this Hotel. 2 star at best.
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6.0review from
The facilities was great, the staff was mostly friendly, the concierge were not knowledgeable, and or adept enough to know that when you give someone names of banks on a piece of paper, it would also be nice to give them directions to these locations. The Spa facility were excellent..breakfast buffet ok, but never ever changed..same menu everyday.. This hotel charges for internet service, but in a rather deceptive kind of way, you pay 600RUB for 1 day internet use, but they fail to point out that you get a total of 250mb to go with it...so if you happen to download anything of any size, your 250mb is gone in 60 minutes...after 4 such occurrence, I decided that it was more cost effective to purchase a wireless card...600RUB can purchase internet for a month...Their room service policy/practices leaves a lot to be desired, you order hot water for medicine, and they charge you 130RUB for hot water, then another charge of 130RUB to deliver it to your room...a hotel this size should have coffee/tea maker in every room...you expected more for 84000RUB...this hotel is way off the beaten path
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5.6review from
Rooms have been fully renovated and became modern and updated since our last visit a few years ago. You can feel western style management of the hotel. We booked golf view but got side room - so it was not worse it to pay extra for such view at all. No mini bar / fridge in the room. Nothing except of handgel and showergel in the bathroom - not even a hairdryer. One of the days TV didn't work (they told us it was some maintenance)
