Hacienda Tres Rios Resort Spa & Nature Park

Carretera Cancún Tulum Km 54, 77760 Playa del Carmen, Quintana Roo, Mexico
+52 984 877 2400

Cheapest
rate per night

8.9

Excellent
based on 2,185 reviews
Hacienda Tres Rios Resort Spa & Nature Park - Playa del Carmen, Quintana Roo, Mexico
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Provider Nightly total
TripAdvisor ₹ 12,361
EasyClickTravel ₹ 13,802
Roomer ₹ 15,328
TripAdvisor
EasyClickTravel
Roomer

Good to know

Distance to city centre 11.2 km
Location rating 8.3
Nearest airport Cancun
Distance to airport 39.3 km

Rooms

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Reviews

Pros

Cons

Traveller rating

43
11
10
0
1

Time of year

Traveller type

Show reviews that mention

+
activities in 15 reviews
awesome staff in 56 reviews
beautiful beach in 25 reviews
beautiful location in 19 reviews
cenotes in 7 reviews
clean and the hotel in 3 reviews
great food in 30 reviews
playa del in 6 reviews
poolside in 12 reviews
quick check in 4 reviews
right beach in 3 reviews
room was really in 3 reviews
wristband in 3 reviews
  • Good
    Aug 2019
    7.9

    Very poor welcome for a 5 stars hotel which I was very excited to discover when I booked it. My reservation could not be found. I got told that it’s cause I went through booking that it’s often an issue ...? Huh how is that my problem being a paying customer who received a confirmation to to stay at the hotel. Staff handling this kind of situation poorly , not warm at all i was traveling alone it seemed like they did not care , I did not get any information arriving at 11pm at the resort , I had to go find it myself and ask for further details . The next day I saw people getting a tour I felt left out. The staff at the welcome fell very short to the 5 stars the hotel has. I work in the same industry I can say that my guests are always treated as king and queens

  • Good
    May 2019
    6.7

    breakfast was great i have no negative feelings about the location for breakfast

    the rooms, elevators and walkways can smell better i know it is a nature park and animals live there but the general smell of the compound can be much more pleasant i have been to similar resorts and the smell through the walkways is refreshing and inviting

  • Good
    Apr 2019
    7.5

    Nice enough. Pool was nice. Not over crowded. Food was decent but got old after 8 days. Drinks at the pool were terrible.. watered down or cheap alcohol... not sure which; maybe both. Ask specifically for whatever alcohol you want. Bring dollars to tip.. if not forget about any quality of service. Enjoyed the margertas at the Mexican restaurant. Beach has decent sand for kids to play in.. no access to ocean. Definitely do the kayaking and snorkeling and the trails there. I enjoyed the sensory tour as well. Different and kinda fun. Need money to tip. We also loved the staff and the treats at the coffee shop! Also very nice sunsets... and was not crowded.

    Pool staff and drinks were terrible. Pool was dirty. There 8 nights only saw it cleaned twice. Tiles missing.. son cut his foot on pool because of this. 3.5 star place.. nothing more so if you want more than look else where.. food was just.. ok. No beach access... period.

  • Good
    Mar 2019
    7.9

    the cenotes and the rivers from them to the beach, Cafe de Paris, room size and silence at night, nice pools, lots of wild life: birds, iguanas, coatis...

  • Excellent
    Mar 2019
    9.2

    Not sandy beaches lots of seaweed

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About

Overview

Hacienda Tres Rios is a one-of-a-kind luxury resort that includes exclusive guest access to Tres Rios Nature Park as part of the all-inclusive plans. This resort features stylish, modern architecture and design with high ceilings and stunning locally-inspired finishes and furnishings. Guests can enjoy world-class dining, luxurious spa services, and a variety of well-appointed amenities in the various guest rooms and suites. Plus, it is all located on the Yucatan Peninsula right in the heart of the Riviera Maya.

Hacienda Tres Rios Resort originally began as an experiment of the nature park, which was originally designed as an ecological park. The resort features sustainable construction and materials and prides itself as a leader in the model of sustainable tourism development. The goal is to provide high-quality experiences for visitors and still meet the demands of environmental and social responsibility. Plus, it allows guests to enjoy the 326-acre nature park that includes preserved jungles, three beautiful rivers, and more than 250 species of plants and animals that are native to the area.

Guests staying at the Tres Rios resort in Riviera Maya can enjoy all-inclusive services and amenities, included in the price of the room. Unlimited meals are available at the resort’s many restaurants and bars, as well as unlimited alcoholic and non-alcoholic drinks. Guests also enjoy 24-hour room service, an in-room minibar free of charge, private beach access, concierge services, a fitness center with steam room and sauna, and two swimming pools. There is a kids club program and an adults-only pool, making it easy for families to split up and enjoy some downtime.

more

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.9 Excellent

based on 2,185 reviews

8.8

Vibe

8.7

Amenities

6.2

Breakfast

4.3

Beach

Things to know

  • Nice building
  • Friendly service
  • Recreation staff is nice
  • Friendly atmosphere

Check in

15:00

Check out

11:30

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Complimentary breakfast
Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Car hire
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle hire
Spa
Outdoor pool
Snorkelling
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24-hour front desk
Safe
Sauna
Free parking
Pool table
Private beach
Designated smoking area
Storage available
Terrace/Patio
Lift
Massage
Child pool
No smoking
Hairdryer
Cable or satellite TV
Coffee shop
Babysitting/child care services (surcharge)
Pets not allowed
Steam room
Wedding services
Laundry facilities
Airport shuttle
Golf
Tennis
Linens
Towels

FAQs when booking at Hacienda Tres Rios Resort Spa & Nature Park

What sort of activities can I participate in when staying at the Hacienda Tres Rios Resort Spa & Nature Park?
If you are looking for a way to pass the time while on vacation, you will find a lot of activities to keep you occupied at the resort such as playing beach or pool volleyball, bocce or bingo. If you want to learn something new, go for a dancing lesson, a cooking lesson or a Spanish lesson. And if you’re feeling competitive, you will find various contests you can participate in such as a ping pong tournament and a mini golf tournament. Finally, those looking to stay active can participate in some of the fitness classes such as TRX, aqua aerobics or yoga.
What are the available services for couples celebrating a special occasion at the resort?
If you are traveling with your partner and are looking at adding a romantic activity, you can book a private dinner that you can enjoy together on a yacht. Sailing out at sunset, you will be having a three-course meal prepared by the resort’s culinary team. This experience starts at 5:00 pm and goes on for 2h.
How much does it cost to use the airport shuttle of the resort?
If you are planning to use the airport shuttle service of the resort, you can expect to pay around 1,500 MXN (about 80 USD) per person for a one-way trip, unless you get the all-inclusive deal, in which case the airport shuttle is included. Alternatively, you can book shuttle transfer with a private company such as Canada Transfers which will be more economical at around 1,900 MXN (about 99 USD) per person for a round trip.
How can I organize my wedding at the resort?
The easiest way to organize your wedding at the resort is to book one of the available wedding packages. The Offshore Wedding package caters for up to 10 persons and includes the ceremony, a bottle of champagne, the bride’s bouquet and an exclusive sunset tour on board a luxury yacht. The Once Upon A Time package suits groups of 2 up to 30 persons and includes a wide range of services from the ceremony and flower decoration to a toast and a dinner following the celebration, a wedding cake, and a photographer for the ceremony. No matter which package you choose, you will have access to the services of the resort’s Romance Manager who will help you with all the planning and details.
What are the excursions I can book while staying at the resort?
The resort has their own on-site travel agency service which can help you book various excursions for an extra cost such as a Jungle Kart tour, a Power Bike tour, a Segway tour, or a variety of water-based excursions such as diving and snorkeling. In addition to excursion, the agency can help you organize transportation such as car rentals if you want to explore at your own pace. (Prices checked 23/07/19).

Photos

Hacienda Tres Rios Resort Spa & Nature Park - Playa del Carmen - Bedroom All photos (35)
Hacienda Tres Rios Resort Spa & Nature Park - Playa del Carmen - Balcony Balcony (1)
Hacienda Tres Rios Resort Spa & Nature Park - Playa del Carmen - Banquet hall Banquets (1)
Hacienda Tres Rios Resort Spa & Nature Park - Playa del Carmen - Bar Bar (1)
Hacienda Tres Rios Resort Spa & Nature Park - Playa del Carmen - Bathroom Bathroom (1)

Location

Most popular landmarks

  • Parque Natural Tres Ríos 21 m
  • El Camaleón Mayakoba Golf Club 2.8 km
  • Playa Maroma 5.9 km
  • Playa Paraíso 7.9 km
  • Mamita's Beach Club 10 km
  • Muelle Navega 10.4 km

Playa del Carmen travel guide

Learn about Playa del Carmen on KAYAK

Getting around

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San Miguel de Cozumel 22.5 km

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