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Beautiful location; much nicer than most resorts.
I thought the food was better on previous visits.
Friendly and helpful staff throughout the whole complex. I think it is good that there is an Adult pool separate from the activity pool. We enjoyed the jungle setting and Cenotes surrounding the resort. Swimming/floating in the river flowing from the cenote into the ocean was lots of fun. The atmosphere and architecture in both the Italian and Mexican restaurants was beautiful.
A beautiful beach for the "members only" which was basically unused during the 5 days we were at the resort. Leave it open and available to all of the guest at the resort. Use it or lose it!!!
friendliness and caring of the staff; the bedroom was quite nice
music at the bar was loud, no area for latino or any kind of dancing, more attention to taking guests into town when guest do not know anything about the place
Very poor welcome for a 5 stars hotel which I was very excited to discover when I booked it. My reservation could not be found. I got told that it’s cause I went through booking that it’s often an issue ...? Huh how is that my problem being a paying customer who received a confirmation to to stay at the hotel. Staff handling this kind of situation poorly , not warm at all i was traveling alone it seemed like they did not care , I did not get any information arriving at 11pm at the resort , I had to go find it myself and ask for further details . The next day I saw people getting a tour I felt left out. The staff at the welcome fell very short to the 5 stars the hotel has. I work in the same industry I can say that my guests are always treated as king and queens
breakfast was great i have no negative feelings about the location for breakfast
the rooms, elevators and walkways can smell better i know it is a nature park and animals live there but the general smell of the compound can be much more pleasant i have been to similar resorts and the smell through the walkways is refreshing and inviting
Hacienda Tres Rios is a one-of-a-kind luxury resort that includes exclusive guest access to Tres Rios Nature Park as part of the all-inclusive plans. This resort features stylish, modern architecture and design with high ceilings and stunning locally-inspired finishes and furnishings. Guests can enjoy world-class dining, luxurious spa services, and a variety of well-appointed amenities in the various guest rooms and suites. Plus, it is all located on the Yucatan Peninsula right in the heart of the Riviera Maya.
Hacienda Tres Rios Resort originally began as an experiment of the nature park, which was originally designed as an ecological park. The resort features sustainable construction and materials and prides itself as a leader in the model of sustainable tourism development. The goal is to provide high-quality experiences for visitors and still meet the demands of environmental and social responsibility. Plus, it allows guests to enjoy the 326-acre nature park that includes preserved jungles, three beautiful rivers, and more than 250 species of plants and animals that are native to the area.
Guests staying at the Tres Rios resort in Riviera Maya can enjoy all-inclusive services and amenities, included in the price of the room. Unlimited meals are available at the resort’s many restaurants and bars, as well as unlimited alcoholic and non-alcoholic drinks. Guests also enjoy 24-hour room service, an in-room minibar free of charge, private beach access, concierge services, a fitness center with steam room and sauna, and two swimming pools. There is a kids club program and an adults-only pool, making it easy for families to split up and enjoy some downtime.
based on 2,326 reviews
Things to know
- Nice building
- Friendly service
- Recreation staff is nice
- Friendly atmosphere
Policies vary by room type and provider.
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Most popular landmarks
- Parque Natural Tres Ríos 21 m
- El Camaleón Mayakoba Golf Club 2.8 km
- Playa Maroma 5.9 km
- Playa Paraíso 7.9 km
- Mamita's Beach Club 10 km
- Muelle Navega 10.4 km