Pros: Car was good. Drop-off smooth and efficient
Cons: Pick-up took a long time to get the contract and then go get the car.
Cons: No representative at desk to rent cars. Did not answer phone calls. Had to rent with another company at the airport
No one at counter waited for 20 min then rented elsewhere
Pros: Nothing to gauge l.
Cons: Jacksonville airport. No one at counter. Four people in line waited 20 minutes. Rented from dollar next door and was leaving and still no one there. Will never use again
Cons: Something wrong with the car (Chevy Malibu). A LOT of exhaust came into the passenger compartment when the car was stopped or idling. Notified payless when we dropped off the car, but attendants did not seem to care and I doubt they wrote the vehicle up for maintenance.
Pros: No issues with the vehicle. Upgraded to a van due to no invetory of a full size
Cons: Waited 70 minutes to check out vehicle since there was only representative at the counter. Dropped off vehcile at 7:50 pm was told to chek in at the terminal counter, Waited another 25 min to chek in the vehicle due to the same circumstances.
Pick up - terrible
Pros: Most of it was good. thank you.
Cons: I had to wait at the parking garage for almost 40 minutes to get the car! It was a huge disappointment because I did not have much time on this trip. The system they are using there does not seem to be very efficient.
Cons: The rental fee for two child seats was very expensive $50.per car seat.
Could not rent with Payless
Pros: That they were at the airport
Cons: They wouldn't take a debit card without proof of a return flight. Not a big problem, but after I showed them proof, they still wouldn't take my card. Having no options for me, I went next door to a better known company and they had me taken care of in no time.
Cons: Seeing no one attending to the line, and then being told by two women who came to stand behind me that they had already been waiting for an hour with no help.
Cheap easy rental. Slow pickup.
Pros: Clean tiny easy to drive, convenient location. Very understaffed pickup counter - just a single person vs 3-4 at every other rental agency. But at least they are on site vs having to take a shuttle.
Cons: Understaffed pickup counter. Slow long wait. Old school (paper) vs electronic documents/signature/etc
Pros: Quick pick up and drop off. Great rate!
Good at the counter- not at their phone number
Pros: Customer service at pickup was great. They upgraded us to a sporty Mustang for just a few dollars more per day. The car handled amazingly! Pickup and drop off at JAX was simple.
Cons: Our arrival was delayed due to plane issues, and I tried to call ahead and let Payless know. The voicemail at their number was full and I wasn’t able to get through to anyone at the airport. It ultimately didn’t cause a problem, but it was frustrating to not be able to get through to someone at the provided number.
Standard (Hyundai Santa Fe or similar) is the most frequently booked car hire type from Payless in Jacksonville.
Payless has 1 car hire location in Jacksonville. Take a look at our Payless hire location map to find the best car hires near you.