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Poor customer service

Pros: Nothing.

Cons: At Washington Dulles airport the whole staff was really rude and unprofessional. I had only one hand carry and it was 9 kg. I requested them that I can buy a bag and can divide the stuff in two bags. But supervisor who seemed Indian was really racist and he kept insisting that we are flying in 5 minutes. Either you have to pay penalty for this hand carry or you can cancel your flight. I have never ever seen this kind of behavior from anyone specially from a supervisor. I ended up paying $300 extra for only 2 kg extra weight in my hand carry. I would recommend my whole family and friends not to choose this airline anymore.

Cons: There was no information given that pia does not have online check in. The food was horrible on pia. The connecting flight had no vegetarian option for people with dietary restrictions.9

Cons: Had I known that the second segment of the flight is Pakistan international airlines I would have never booked the flight on kayak. Very dangerous and third class airline. The sight should clearly show all the details when u search for the flights. As it was showing all flights on Etihad. Will never make reservation on kayak again

Only Direct flight from Lahore to London

Pros: Crew was courteous and food was good. Plane was clean.

Cons: The checkin process at the Lahore Airport was horrific. Probably won't fly out of there again. The queues were a joke. Most passengers were cutting queues with the help of officials they had bribed. Shockingly one airport staff member checked in five passengers in front of me who weren't even At the airport. This lot was issued boarding passes and luggage tags without a problems. An immigration officer also stamped their passports without a question. No wonder Pakistan is and will always be a third world country. Despite the excessive airline and airport staff the simple process took me over an hour. I only got my turn after arguing and pleading my case with the airline staff repeatedly. Seriously this is the worst airport to fly out off!! You have been warned. Use Lahore airport at your own risk!!

Cons: Disembarked through stairs despite tunnel available, seems the front gates of plane did not open. Also they transported the passengers in normal coasters not through airport bus