|Top route||Kathmandu Tribhuvan to Tokyo Narita|
|Top airport||Kathmandu Tribhuvan|
Need to improve the quality of customer service,
What started as a small delay at checkin ended up being a two and a half hour delay by the time the plane took off. The annoying part was that we weren’t told what the holdup was.
Offer a pillow in business class for night flight. More comfortable seats. Offer alcoholic beverages. Get flight attendants that care.
It was not possible to do an online checkin with Nepal Airlines. Apart from that, all the rest was very good : good food, friendly staff that ensure that Covid rules are respected (not always easy),…
Cons: Very nice. Nil complaints
Cons: Food wasn't nice, flight left late and they misplaced our luggage so we had to wait an extra hour on arrival.
Pros: Crew, boarding, ground handling
Cons: In flight entertainment
Pros: Only food
Cons: Customer service
Pros: We didn’t got our luggage still waiting for luggage so we had a really bad experience with this airline
Cons: you Guys have to make better luggage system arrive on time
Pros: Good food, friendly crew, newspapers
Cons: No boarding announcement, crew didn’t offer any beverages - we had to ask for them ourselves, seats weren’t very comfortable, difficult to call them from outside Asia
Cons: They seem to always leave late. I won’t fly them again
Pros: Excellent Flight-Thank you!
Pros: Excellent service
Cons: Long boarding process for any airline out of Kathmandu
Pros: Very good.
Pros: Nothing, really..
Cons: A passenger next to me was ill..coughing violently every 5 minutes..refused even after being asked by another passenger.to cover his mouth and nose rather than spraying us. I asked a flight attendant if any seats were open; she said yes, there were four open but she didn’t know where they were. Terrible customer service..they could have figured something out.
Very good flight for the price. Much better than expected!
Pros: Very fast boarding, and the crew was very friendly and helpful. Food and beverages were served promptly and were very good, especially considering I didn't expect a meal! The in flight entertainment was nice. More legroom than I am used to as well
Cons: My seat was somewhat uncomfortable. If I sat so that I could use the headrest, it hurt my back. If I sat up straight, the headrest was uncomfortable on my neck.
Cons: My flight was cancelled and had the be re-booked the next day This caused a lot of anxiety for the people waiting for me in KTM. Plus I lost a day of exploring the Boudhastupa.
Pros: Everything was Excellent ,Thank you caption Bijaya lama and all crew members for safe flight.Hopefully we will travel again.
Worst stewardess attitide
Pros: Other then arriving safely and on time nothing
Cons: Not so much as water offered without charge, the attitude of the stewardesses was rude at best and the tv screens were broken
Delayed, delayed, delayed and communication
Pros: The crew was friendly enough
Cons: Schedule change and delay on the outbound. Huge maintenance delay on the return. No communication
Poor customer seevice
Pros: Lived that the aircraft was new and clean, the service was great once inside the aircraft
Cons: Chaotic during checkin as the rarlier flight has cancelled, there were numerous people waiting to be accomodated on our flight. Anyway our flight took off 1.5hrs later. Sevice was great afterwards.
Scared for my life
Pros: The plane swayed and shook a lot during take off. During landing, the descent was very scare and again the whole plane looked like it will give up anytime.
Old style seats but leg room like it used to be!
Pros: Overall a good experience because I'm 6'3" (190cm) The plane was modern, seats and interior were dated but like new, and plenty of leg room. Food is great and good service. No real entertainment at all
Pros: Great stuff Comfortable seats, im 185 height and had lost of space for my legs.
Cons: Tha flight delayed for about an hour. Food wasnt great.
Not the worst experience, but could be improved
Pros: The crew was pleasant and friendly. They provided good smelling refreshing wipes at the start of flight.
Cons: Flight delayed 45 minutes for takeoff, then another 45 minutes spent circling Kathmandu waiting for landing. Apparently learned from other passengers on my way back this is common on this carrier on this route. There was no in flight entertainment, which would have at least passed the time while we waited to land. No food provided, just beverage.
It was cancelled
Cons: My flight was cancelled and no one contacted
Flight didn't land.
Cons: Flight didn't land and we returned to Kathmandu.
Nepal Airlines offers direct flights to 12 cities in 9 different countries. Tokyo, Doha, and Kathmandu are the most popular cities covered by Nepal Airlines.
Nepal Airlines concentrates most of its flight operations in Kathmandu.
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