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Poor service really bad experience for me and my family

Cons: We were late for our conection flght to Spokane

Pros: The crew was very nice.

Cons: The seats were very uncomfortable. I was wedged in between two quite large people for the entire flight home - could barely move at all. Both were taking up about 20% of my seat from either side. The check-in process was also chaos - 3 Icelandair employees trying to manually check-in about 4 flights. We were on the verge of missing our flight after waiting almost 2 hours just to check in. There must be an easier way.

I was rebooked to an ealier! flight three hours before departure

Pros: Swiss air and Lufthansa are probably better than Icelandair

Cons: I barely made my flight because I was rebooked to an ealier! flight via Switzerland instead via Iceland and that only three hours prior to regular departure, and without any notification on my cellphone. If I had not been more than two hours early at the airport I'd miss my re-assigned flight because it was leaving more than an hour earlier than my original flight. In the meantime I still got messages that the flight via Iceland would be delayed (which could have mislead me thinking I might have even more time than I actually had). Due to the subsequent rush at check-in my bag got pulled out by TSA and arrived two days late at Frankfurt! Meanwhile I had to travel to France without clean clothes and medication.

You get what you pay for

Pros: Good price and short layover. The plane was clean and comfortable.

Cons: The boarding process in Reykjavik was chaotic. Food and entertainment available for PURCHASE.