Recent reviews
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5.3
The Entertainment on board Delayed Boarding time, seats being changed last minute to the exit row, exotnrow chair not able to recline, ground delays in Boston caused 1.45hrs worth of delays in landing, very turbulent and scary landing
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6.0
Flight attendants were personable. Not enough seating space.
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5.0
Crew was good once we finally got going We had a 9 hour delay overnight in the Oslo Airport where there was no explanation as to why. Technical difficulties isn't a clear explanation and 9 hours of technical difficulties, which also happened to earlier Oslo flights and would happen to Copenhagen and Glasgow flights the next day, is more than a technical difficulty. It is a breakdown of a plane or several in an overbooked and maxed out fleet that is overburdened, so call it that and be clear. There was far too small compensation (a $10US meal voucher in Oslo buys you nothing and the further $20 for what amounts to a night on the floor is pretty poor) for this very significant delay as well. The airline did not apologise or offer anything for this significant inconvenience to its customers. I was actually in better shape than most because I had purposely planned a longer layover in Reykjavik, but did not get to use to see some sights, because of this. Just know that this is a risk with Icelandair before making plans.
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2.0
Nice entertainment options for each passenger (movies, tv shows etc). To start off the airline told us our standard carry on did not fit the cabins despite the luggage being a standard carry on per other airline carriers. The planes were packed full and middle seats had no leg room or spaces to store back packs. The temperature control was off. It was 84 F and the air vents were blowing out at least 85 F for the first 2 hours. On the whole I would not recommend flying this airline, you get what you pay for with this and comfort on long flights is a must.
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10.0
Icelandair's seat headrests are very comfortable for sleeping. The Reykjavik airport, although it has nice restaurants, is ill equipped to handle the number of passengers going through it!
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8.4
Clean plane. Nice crew. On time. No food service unless you paid for it al la carte. I would expect a bag of peanuts at minimum but preferably a breakfast! WiFi available... but again at a price. I would expect it free. I did not have ear-phones for the entertainment. Had to pay 8 euros to buy some! How long has that been an up fee?
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6.0
Boarding the bus was crowded, disorganized
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5.3
Lack of food for a 7hr flight
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2.0
3 hour delay. Missed connection
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9.6
The plane has great interior, food was fantastic, service was very attentive. Absolutely great. Boarding process needs to be a little better managed but overall a small complaint.
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10.0
Icelandair's seat headrests are very comfortable for sleeping. The Reykjavik airport, although it has nice restaurants, is ill equipped to handle the number of passengers going through it!
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8.4
Clean plane. Nice crew. On time. No food service unless you paid for it al la carte. I would expect a bag of peanuts at minimum but preferably a breakfast! WiFi available... but again at a price. I would expect it free. I did not have ear-phones for the entertainment. Had to pay 8 euros to buy some! How long has that been an up fee?
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9.6
The plane has great interior, food was fantastic, service was very attentive. Absolutely great. Boarding process needs to be a little better managed but overall a small complaint.
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5.3
The Entertainment on board Delayed Boarding time, seats being changed last minute to the exit row, exotnrow chair not able to recline, ground delays in Boston caused 1.45hrs worth of delays in landing, very turbulent and scary landing
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6.0
Flight attendants were personable. Not enough seating space.
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5.0
Crew was good once we finally got going We had a 9 hour delay overnight in the Oslo Airport where there was no explanation as to why. Technical difficulties isn't a clear explanation and 9 hours of technical difficulties, which also happened to earlier Oslo flights and would happen to Copenhagen and Glasgow flights the next day, is more than a technical difficulty. It is a breakdown of a plane or several in an overbooked and maxed out fleet that is overburdened, so call it that and be clear. There was far too small compensation (a $10US meal voucher in Oslo buys you nothing and the further $20 for what amounts to a night on the floor is pretty poor) for this very significant delay as well. The airline did not apologise or offer anything for this significant inconvenience to its customers. I was actually in better shape than most because I had purposely planned a longer layover in Reykjavik, but did not get to use to see some sights, because of this. Just know that this is a risk with Icelandair before making plans.
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2.0
Nice entertainment options for each passenger (movies, tv shows etc). To start off the airline told us our standard carry on did not fit the cabins despite the luggage being a standard carry on per other airline carriers. The planes were packed full and middle seats had no leg room or spaces to store back packs. The temperature control was off. It was 84 F and the air vents were blowing out at least 85 F for the first 2 hours. On the whole I would not recommend flying this airline, you get what you pay for with this and comfort on long flights is a must.
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6.0
Boarding the bus was crowded, disorganized
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5.3
Lack of food for a 7hr flight
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2.0
3 hour delay. Missed connection
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