Guest reviews
Overall rating
7.3
Good
Based on 7,603 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
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Icelandair traveller reviews
Pros
"Very comfortable, very friendly crew"
"On-flight entertainment options were excellent."
"Good selection of free movies"
Cons
"Terrible service for an international flight."
"Had to pay for food."
"long flight, no snacks."
Recent reviews
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- Neutral
- Negative
Find reviews that mention:
leg room
long flight
international flight
pay for food
crew was friendly
great flight
flight entertainment
bottle of water
seats were comfortable
free movies
free snack
good service
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9.0
Pros: Fantastic free entertainment options
Cons: Seats & leg room could be more spacious for such a long flight
review from
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3.3
Where’s the food?!
Cons: First time flying transcontinental without a meal service. Purchased a “pizza” that looked nothing like the picture. One drink service over the course of 7 hours. Brutal.
review from
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6.8
Pros: Only the flight itself.
Cons: The Reykjavik Airport is terribly disorganized. Not enough seats to sit in. People sitting on the floor waiting for their flights. Looked like conditions in a third world country. Long lines to wait for flights to leave and to buy food in the food court. An absolute zoo. MY FLIGHT TO KANSAS CITY WAS NOT EVEN ANNOUNCED. I noticed that people were walking up to the check in gate. I asked a couple of people if the KC flight was boarding. They said that they weren't sure, but they were going to check. It turns out that it was the KC flight, but it was NEVER ANNOUNCED. Horrible airport administration. No excuses for all the problems at this airport.
review from
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8.0
Pros: Flight itself was fine.
Cons: Boarding was late, as were all the other Icelandair flights I took on this trip.
review from
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8.0
Pros: Flight itself was fine.
Cons: Reykjavik Airport is a joke. Totally disorganized. Not enough seats to sit in and wait. Many passengers were sitting on the floor. Extremely long lines for people waiting to board their flights. Mass confusion. Food court required people to show their boarding passes in order to purchase food. People learned this after they got up to the cash register to pay for their food. Again, huge confusion. Ridiculous way to treat people.
review from
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9.2
Pros: The flight is self was fine.
Cons: Waiting area at KCI was extremely disappointing, containing only restrooms & water fountains. No food available to purchase after going through security. Baggage check-in area was within the American Airlines area and was practically invisible. I missed it and had to walk back to check my bag. Found out after going through full Security measures that Icelandair does not participate in TSA Pre-Check I didn't know that airlines could not to participate in TSA Pre-Check. I did not know that no meals were included in the flight. The meals you could buy were very expensive and very small. After waiting 2 hours to board and being on a 7 hour flight, I was very hungry. Glad I took a few Oreo cookies. The airport at Reykjavik was an absolute zoo, totally disorganized. People were in very long lines and many of them sitting on the floor. I will not fly Icelandair again.
review from
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8.0
Pros: They waited for us since the connecting flight left very little time to make the change.
Cons: I wish the business class seats were not so high. My feet did not touch the floor and that was not comfortable.
review from
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8.0
Fast rout to US from Europe
Pros: Great food
Cons: It was delayed which made the change of planes in Reykjavik stressful
review from
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5.6
Pros: Flight attendants are nice
Cons: Connecting flight was too tight and stressful. We had to change planes and both our flights through Iceland were late, making it a stressful experience. We expected to have 45-60 min and ended up with Not enough instruction about what to expect. Seemed that everyone around us had 20 min to get to next flight.
review from
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10.0
Flying out of Iceland
Pros: Nice fast in and out process. Good duty free shop
Cons: Smallish seats
review from
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4.6
Cons: The check-in process was horrible. It took over an hour to drop off our bags and get a boarding pass.
review from
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7.6
Pros: Crew and food was nice If you are a Saga class passenger like my wife and I left something to be desired
Cons: Boarding procee in Iceland for Saga class means you get called up first to wait in line for bus to plane. There you wait for others to check in the gate. Then you proceed to board the bus. Saga class was with everyone. By the time we got on board waiting to climb the stairs we were soaked from the rain. Our bags were marked priority yet to our dismay it took 20 minutes for our bags to come on the carosill after others started getting there bags. Glad We had those priority stickers as we were clearly in the last of the bunch. 0
review from
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9.0
Pros: Fantastic free entertainment options
Cons: Seats & leg room could be more spacious for such a long flight
review from
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9.2
Pros: The flight is self was fine.
Cons: Waiting area at KCI was extremely disappointing, containing only restrooms & water fountains. No food available to purchase after going through security. Baggage check-in area was within the American Airlines area and was practically invisible. I missed it and had to walk back to check my bag. Found out after going through full Security measures that Icelandair does not participate in TSA Pre-Check I didn't know that airlines could not to participate in TSA Pre-Check. I did not know that no meals were included in the flight. The meals you could buy were very expensive and very small. After waiting 2 hours to board and being on a 7 hour flight, I was very hungry. Glad I took a few Oreo cookies. The airport at Reykjavik was an absolute zoo, totally disorganized. People were in very long lines and many of them sitting on the floor. I will not fly Icelandair again.
review from
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10.0
Flying out of Iceland
Pros: Nice fast in and out process. Good duty free shop
Cons: Smallish seats
review from
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6.8
Pros: Only the flight itself.
Cons: The Reykjavik Airport is terribly disorganized. Not enough seats to sit in. People sitting on the floor waiting for their flights. Looked like conditions in a third world country. Long lines to wait for flights to leave and to buy food in the food court. An absolute zoo. MY FLIGHT TO KANSAS CITY WAS NOT EVEN ANNOUNCED. I noticed that people were walking up to the check in gate. I asked a couple of people if the KC flight was boarding. They said that they weren't sure, but they were going to check. It turns out that it was the KC flight, but it was NEVER ANNOUNCED. Horrible airport administration. No excuses for all the problems at this airport.
review from
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8.0
Pros: Flight itself was fine.
Cons: Boarding was late, as were all the other Icelandair flights I took on this trip.
review from
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8.0
Pros: Flight itself was fine.
Cons: Reykjavik Airport is a joke. Totally disorganized. Not enough seats to sit in and wait. Many passengers were sitting on the floor. Extremely long lines for people waiting to board their flights. Mass confusion. Food court required people to show their boarding passes in order to purchase food. People learned this after they got up to the cash register to pay for their food. Again, huge confusion. Ridiculous way to treat people.
review from
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8.0
Pros: They waited for us since the connecting flight left very little time to make the change.
Cons: I wish the business class seats were not so high. My feet did not touch the floor and that was not comfortable.
review from
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8.0
Fast rout to US from Europe
Pros: Great food
Cons: It was delayed which made the change of planes in Reykjavik stressful
review from
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7.6
Pros: Crew and food was nice If you are a Saga class passenger like my wife and I left something to be desired
Cons: Boarding procee in Iceland for Saga class means you get called up first to wait in line for bus to plane. There you wait for others to check in the gate. Then you proceed to board the bus. Saga class was with everyone. By the time we got on board waiting to climb the stairs we were soaked from the rain. Our bags were marked priority yet to our dismay it took 20 minutes for our bags to come on the carosill after others started getting there bags. Glad We had those priority stickers as we were clearly in the last of the bunch. 0
review from
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3.3
Where’s the food?!
Cons: First time flying transcontinental without a meal service. Purchased a “pizza” that looked nothing like the picture. One drink service over the course of 7 hours. Brutal.
review from
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5.6
Pros: Flight attendants are nice
Cons: Connecting flight was too tight and stressful. We had to change planes and both our flights through Iceland were late, making it a stressful experience. We expected to have 45-60 min and ended up with Not enough instruction about what to expect. Seemed that everyone around us had 20 min to get to next flight.
review from
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4.6
Cons: The check-in process was horrible. It took over an hour to drop off our bags and get a boarding pass.
review from
Flight status
Icelandair route map
Top airports served by Icelandair
- Reykjavik Keflavik Intl Airport (KEF)
- Kastrup Copenhagen Airport (CPH)
- Seattle/Tacoma Intl Airport (SEA)
- Boston Logan International Airport (BOS)
- New York John F Kennedy Intl Airport (JFK)
- San Francisco Airport (SFO)
- Helsinki-Vantaa Airport (HEL)
- Los Angeles Airport (LAX)
- Portland Airport (PDX)
- Stockholm Arlanda Airport (ARN)
- London Heathrow Airport (LHR)
- Orlando Airport (MCO)
- Oslo & other airports Airport (OSL)
- Munich Franz Josef Strauss Airport (MUC)
- Vancouver Intl Airport (YVR)
Icelandair contact information
- FI IATA code
- Call
- icelandair.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
