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Delayed and then delayed again

Pros: The flight was late, and then after we'd finally boarded, approximately 45 minutes after the intended time, they announced that they had to unload all of the baggage to find some bags for customers who were not going to make the journey. It took almost another hour to unload, locate, and reload the baggage, during which time we all just sat onboard and waited. To the pilot's credit, he was out on the tarmac w the ground crew trying to move things along, but it still was a very annoying and lengthy delay. Once we got moving, the flight was fine, and the blankets were high quality!

Cons: Late!

Flight was great...but they permanently lost my luggage

Pros: The flight, comfort, crew and entertainment was good on my flight

Cons: Both flights were overbooked, there was only one person in line for checking bags, which we stood for over an hour in and barely had time to make it to our flight.

Ticketing

Pros: The on flight movies were nice.

Cons: Both flights were overbooked, there was only one person in line for checking bags, which we stood for over an hour in and barely had time to make it to our flight.

Cut too many corners

Pros: Chairs in good shape

Cons: KEF seems to have too many flights without airport upgrades. Half the time, you have to take buses to "outside positions" out in the fields. The terminal is completely overcrowded to the point where you can barely walk down the hall. A single gate is assigned several "flights" in 5 minute intervals (because they are actually buses.) The signs aren't set up for this so the gates show total nonsense on their signs. Don't expect to be able to confirm that you are at the right "gate." No food is provided.

Cut too many corners

Pros: Chairs in good shape

Cons: No food is provided.