
Icelandair information
IATA code | FI |
---|---|
Routes | 80 |
Top route | Reykjavik Keflavik Intl to Kastrup Copenhagen |
Airports served | 41 |
Top airport | Reykjavik Keflavik Intl |
Icelandair traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
7.6
Pros: Boarding
Cons: Food
review from -
8.0
Pros: Long flight, the pillows and heavier blankets were a nice welcome. Pretty empty flight on the way to Iceland so everyone was allowed to stretch out.
review from -
6.3
Pros: Everything was on time, crew was professional, flight was really pleasant
Cons: Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.
review from -
8.6
Pros: The getting Paris France with no delay was great! The crews where nice and the check in with quick.
Cons: If the airline can offer more food selections for customers who fly on economy class that would of been a plus.
review from -
8.6
Pros: I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great.
Cons: I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!
review from -
8.0
Pros: Seats not that good need softer seates for long haul flights
Cons: Dissapointed that my flight info screen does not rotate and update the screenshots like they used
review from -
10.0
Pros: Crew are great. Very professional.
Cons: Can’t complain.
review from -
4.6
Cons: More comfortable seats
review from -
8.0
Pros: Great entertainment options
Cons: No internet from Chicago to Iceland didn't help
review from -
8.0
Pros: The crew was very nice.
Cons: I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.
review from -
8.0
Cons: They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.
review from -
3.3
Cons: Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing.
review from -
10.0
Pros: Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.
Cons: Nothing,
review from -
8.0
Cons: You have to pay for your food. What’s up with that?
review from -
6.6
Cons: It wasn't at all clear that checked baggage was not included. This added a surprise extra hundreds of dollars to our trip. But the flight itself was fine, seats were too close when reclined, but everything was on time and efficient.
review from -
9.0
Pros: The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy.
Cons: Tv unit was broken in my seat.
review from -
7.2
Pros: crew was verry good
Cons: more pading for the seats
review from -
10.0
Pros: Yes-yes
Cons: All good
review from -
10.0
Pros: Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.
review from -
9.6
Pros: Crew was very nice, efficient
Cons: Boarding in Iceland
review from -
8.0
Cons: Warm bus for the transfer from one plane to the next
review from -
8.0
Cons: Warm bus for the transfer from one plane to the next!
review from -
8.0
Pros: Arrived safely
Cons: Warm bus at the Reykjavik airport
review from -
4.6
Cons: The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.
review from -
6.0
Pros: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane
Cons: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation
review from -
7.2
Pros: They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.
Cons: My TV didn’t work - long flight to have no screen access.
review from -
7.2
Pros: The price
Cons: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.
review from -
6.8
Pros: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.
review from -
4.6
Cons: They forgot our vegetarian meal requests on both flights. Few drinks. Old movies.
review from -
10.0
Pros: The crew was very attentive. They constantly made sure we were hydrated and comfortable.
review from -
7.0
Pros: The overall experience was okay, no food service and seats were not super comfy.
Cons: More leg space for a long flight and free snacks.
review from -
7.2
Pros: In general everything is very good- clean, professional, friendly.
Cons: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.
review from -
3.2
Cons: My biggest issue was that my seat didn't recline. 30C. It was quite unpleasant for a 5 hour flight with a large man pushing his seat farther back than it goes, in front of me. The other issue was that one gentleman flight attendant had terrible body odor. He mostly smelled like he'd been sweating, but his uniform was in desparate need of laundering ... particularly the pants. I started to mention to it with the friend that I was traveling with, and she knew what I was going to describe before I said it, despite us not talking during the flight (seats were split apart). I'd also mention - although there may not be anything that can be done - but boarding was a nightmare. A large Chicago flight had a boarding line crossing in front of our gate as we were called to get in line (no zones or row numbers). It was quite slow to be standing for 50 minutes and the entire plane settling into all rows at once.
review from -
7.6
Cons: Better entertainment
review from -
3.6
Cons: The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight.
review from -
10.0
Cons: I wish there would have been a meal included with the flight.
review from -
10.0
Pros: The crew was very nice and helpful.
Cons: I wish that a snack or small meal were included with the flight.
review from -
9.6
Pros: Although I was in Economy, I got a window seat with no one next to me, which made things a lot less cramped.
review from -
7.0
Cons: My regular sized carry on was supposedly too large and had to be checked. I was not prepared for this as it has never happened on another flight
review from -
4.0
Cons: Was put on a different flight and had to fly to Germany. Then an 8hour flight to Toronto. Very annyoing and inconvenient
review from -
5.5
Pros: Crew was nice, space was tight.
Cons: Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like.
review from -
7.3
Pros: Everything was very good except that it would be nice to include a small free snack with the drink, ie. Pretzels.
Cons: The worst part was that we waited an hour for our luggage afterwards. This caused us to almost miss our ferry connection (last one of the day). Also when we finally got our luggage it was soaking wet (I had a backpack and my clothes inside was wet!) so clearly the luggage had been standing out in the rain for quite some time.
review from -
2.0
Cons: First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.
review from -
2.6
Pros: Flights arrived on time
Cons: Lousy crew at checkin gate, and on plane, they try and charge you for everything
review from -
3.0
Pros: Flights were on time
Cons: Crews were rude, no free snacks, they even charge you for headphones
review from -
8.0
Pros: I appreciated that there were options to watch Icelandic movies and listen to Icelandic music.
Cons: On one leg my entertainment screen didn’t work.
review from -
5.2
Pros: Price is lower than other airlines. Cabin crew service is usually good.
Cons: If you have a seat at the front of the economy class cabin you have to go all the way aft to get to the toilets and galley, but at some point in the flight I was barred by a cabin crew member and told to go up front through the first class cabin. It would have been nice to know that option was available or required.
review from -
8.0
Cons: Weather did not cooperate, not airlines fault....
review from -
7.0
Pros: Lots of entertainment options, great price
Cons: It may be standard these days, but it's hard to be on a six-hour flight and not get any free food. You have to pay for everything except for juice, water, and sodas.
review from -
9.6
Cons: The first class seats need updating
review from -
7.6
Pros: The crew is very nice.
Cons: I was cold and I didn’t have a blanket. They should have at least one blanket per seat available. Most of the people had blankets but some didn’t.
review from -
10.0
Pros: Amazing Crew, great service, seats, entertainment...
Cons: Nothing
review from -
2.0
Cons: After paying for 2 seats next to each other, Iceland Air decided to change the aircraft and reboked us on regular seats. I am 6ft6 with bad back therefore booked the extra legroom seats and want to have my wife next to me to assist me with putting the carry-on lugage up in the spaces above. We ended up sitting 3 seats apart, I was in the extra legroom seat but in a middle seat,so I could not put my feet in the isle to prevent leg cramps. When we boarded the flight from Reykjavik to Boston I notified the stewardess and she assured she would help, but I never saw her again and no one came to our help. Also when we entered the REK airport after flying from Amsterdam we were not notified to keep our passport on us, as we needed to go tru another checkpoint. My wife had our pasports and went to check some shops, while I was reading a newspaper. After noticing that I could not go to the boarding area for our next flight, I was able to locate my wife and we barely made it to the gate in time.
review from -
6.6
Cons: Small complaint but the movie selection was not very diverse & would have liked to have known before hand that there would be a charge for good on a longish flight from YVR to KEF.
review from -
9.6
Pros: the seat was comfortable, the cabin temp was perfect, and the views were incredible
review from -
6.0
Cons: The plane was extremely hot I was sweating the entire trip. Also this was a red eye flight and I would have preferred they keep the lights off for the entire trip.
review from -
4.3
Pros: The crew were very nice and helpful.
Cons: Providing a small snack would be great. Also the sears are extremely small so when the person in front of you reclines their seat all the way it induces a claustrophobic feeling and really limits your space. I suggest limiting the degree of reclining to not be as deep.
review from -
6.0
Cons: Plane was late. Boarding was confused (they announced and sent a test of a gate change but then had some of us board from the original gate. There was a lengthy delay after boarding. We sat on tarmac for 1/2 hour or more. People stressed due to short connection times in Iceland. Pilot made up most of the time by going faster so that was nice. But chaotic and running thru terminal and then customs in order to make it to connecting flight, Were put on a bus (about 30 people) to the plane which had already pulled away and was on tarmac.
review from -
4.3
Cons: Delays all over the place. My flights, other peoples flights. Did not meet one satisfied iceland air customer.
review from -
10.0
Redeemed Themselves
Pros: My flight going to London was a train wreck...missed connecting flight, awful service and charged extra for a backpack that was called ”oddly shaped.” However, the return flight was the exact opposite, amazing service, free check-in because of my experience earlier and upgraded seating. I appreciate that they corrected what had gone wrong. Nicely done!
review from
-
8.6
Pros: The getting Paris France with no delay was great! The crews where nice and the check in with quick.
Cons: If the airline can offer more food selections for customers who fly on economy class that would of been a plus.
review from -
8.6
Pros: I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great.
Cons: I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!
review from -
10.0
Pros: Crew are great. Very professional.
Cons: Can’t complain.
review from -
10.0
Pros: Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.
Cons: Nothing,
review from -
9.0
Pros: The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy.
Cons: Tv unit was broken in my seat.
review from -
10.0
Pros: Yes-yes
Cons: All good
review from -
10.0
Pros: Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.
review from -
9.6
Pros: Crew was very nice, efficient
Cons: Boarding in Iceland
review from -
10.0
Pros: The crew was very attentive. They constantly made sure we were hydrated and comfortable.
review from -
10.0
Cons: I wish there would have been a meal included with the flight.
review from -
10.0
Pros: The crew was very nice and helpful.
Cons: I wish that a snack or small meal were included with the flight.
review from -
9.6
Pros: Although I was in Economy, I got a window seat with no one next to me, which made things a lot less cramped.
review from -
9.6
Cons: The first class seats need updating
review from -
10.0
Pros: Amazing Crew, great service, seats, entertainment...
Cons: Nothing
review from -
9.6
Pros: the seat was comfortable, the cabin temp was perfect, and the views were incredible
review from -
10.0
Redeemed Themselves
Pros: My flight going to London was a train wreck...missed connecting flight, awful service and charged extra for a backpack that was called ”oddly shaped.” However, the return flight was the exact opposite, amazing service, free check-in because of my experience earlier and upgraded seating. I appreciate that they corrected what had gone wrong. Nicely done!
review from
-
7.6
Pros: Boarding
Cons: Food
review from -
8.0
Pros: Long flight, the pillows and heavier blankets were a nice welcome. Pretty empty flight on the way to Iceland so everyone was allowed to stretch out.
review from -
8.0
Pros: Seats not that good need softer seates for long haul flights
Cons: Dissapointed that my flight info screen does not rotate and update the screenshots like they used
review from -
8.0
Pros: Great entertainment options
Cons: No internet from Chicago to Iceland didn't help
review from -
8.0
Pros: The crew was very nice.
Cons: I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.
review from -
8.0
Cons: They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.
review from -
8.0
Cons: You have to pay for your food. What’s up with that?
review from -
6.6
Cons: It wasn't at all clear that checked baggage was not included. This added a surprise extra hundreds of dollars to our trip. But the flight itself was fine, seats were too close when reclined, but everything was on time and efficient.
review from -
7.2
Pros: crew was verry good
Cons: more pading for the seats
review from -
8.0
Cons: Warm bus for the transfer from one plane to the next
review from -
8.0
Cons: Warm bus for the transfer from one plane to the next!
review from -
8.0
Pros: Arrived safely
Cons: Warm bus at the Reykjavik airport
review from -
7.2
Pros: They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.
Cons: My TV didn’t work - long flight to have no screen access.
review from -
7.2
Pros: The price
Cons: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.
review from -
6.8
Pros: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.
review from -
7.0
Pros: The overall experience was okay, no food service and seats were not super comfy.
Cons: More leg space for a long flight and free snacks.
review from -
7.2
Pros: In general everything is very good- clean, professional, friendly.
Cons: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.
review from -
7.6
Cons: Better entertainment
review from -
7.0
Cons: My regular sized carry on was supposedly too large and had to be checked. I was not prepared for this as it has never happened on another flight
review from -
7.3
Pros: Everything was very good except that it would be nice to include a small free snack with the drink, ie. Pretzels.
Cons: The worst part was that we waited an hour for our luggage afterwards. This caused us to almost miss our ferry connection (last one of the day). Also when we finally got our luggage it was soaking wet (I had a backpack and my clothes inside was wet!) so clearly the luggage had been standing out in the rain for quite some time.
review from -
8.0
Pros: I appreciated that there were options to watch Icelandic movies and listen to Icelandic music.
Cons: On one leg my entertainment screen didn’t work.
review from -
8.0
Cons: Weather did not cooperate, not airlines fault....
review from -
7.0
Pros: Lots of entertainment options, great price
Cons: It may be standard these days, but it's hard to be on a six-hour flight and not get any free food. You have to pay for everything except for juice, water, and sodas.
review from -
7.6
Pros: The crew is very nice.
Cons: I was cold and I didn’t have a blanket. They should have at least one blanket per seat available. Most of the people had blankets but some didn’t.
review from -
6.6
Cons: Small complaint but the movie selection was not very diverse & would have liked to have known before hand that there would be a charge for good on a longish flight from YVR to KEF.
review from
-
6.3
Pros: Everything was on time, crew was professional, flight was really pleasant
Cons: Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.
review from -
4.6
Cons: More comfortable seats
review from -
3.3
Cons: Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing.
review from -
4.6
Cons: The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.
review from -
6.0
Pros: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane
Cons: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation
review from -
4.6
Cons: They forgot our vegetarian meal requests on both flights. Few drinks. Old movies.
review from -
3.2
Cons: My biggest issue was that my seat didn't recline. 30C. It was quite unpleasant for a 5 hour flight with a large man pushing his seat farther back than it goes, in front of me. The other issue was that one gentleman flight attendant had terrible body odor. He mostly smelled like he'd been sweating, but his uniform was in desparate need of laundering ... particularly the pants. I started to mention to it with the friend that I was traveling with, and she knew what I was going to describe before I said it, despite us not talking during the flight (seats were split apart). I'd also mention - although there may not be anything that can be done - but boarding was a nightmare. A large Chicago flight had a boarding line crossing in front of our gate as we were called to get in line (no zones or row numbers). It was quite slow to be standing for 50 minutes and the entire plane settling into all rows at once.
review from -
3.6
Cons: The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight.
review from -
4.0
Cons: Was put on a different flight and had to fly to Germany. Then an 8hour flight to Toronto. Very annyoing and inconvenient
review from -
5.5
Pros: Crew was nice, space was tight.
Cons: Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like.
review from -
2.0
Cons: First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.
review from -
2.6
Pros: Flights arrived on time
Cons: Lousy crew at checkin gate, and on plane, they try and charge you for everything
review from -
3.0
Pros: Flights were on time
Cons: Crews were rude, no free snacks, they even charge you for headphones
review from -
5.2
Pros: Price is lower than other airlines. Cabin crew service is usually good.
Cons: If you have a seat at the front of the economy class cabin you have to go all the way aft to get to the toilets and galley, but at some point in the flight I was barred by a cabin crew member and told to go up front through the first class cabin. It would have been nice to know that option was available or required.
review from -
2.0
Cons: After paying for 2 seats next to each other, Iceland Air decided to change the aircraft and reboked us on regular seats. I am 6ft6 with bad back therefore booked the extra legroom seats and want to have my wife next to me to assist me with putting the carry-on lugage up in the spaces above. We ended up sitting 3 seats apart, I was in the extra legroom seat but in a middle seat,so I could not put my feet in the isle to prevent leg cramps. When we boarded the flight from Reykjavik to Boston I notified the stewardess and she assured she would help, but I never saw her again and no one came to our help. Also when we entered the REK airport after flying from Amsterdam we were not notified to keep our passport on us, as we needed to go tru another checkpoint. My wife had our pasports and went to check some shops, while I was reading a newspaper. After noticing that I could not go to the boarding area for our next flight, I was able to locate my wife and we barely made it to the gate in time.
review from -
6.0
Cons: The plane was extremely hot I was sweating the entire trip. Also this was a red eye flight and I would have preferred they keep the lights off for the entire trip.
review from -
4.3
Pros: The crew were very nice and helpful.
Cons: Providing a small snack would be great. Also the sears are extremely small so when the person in front of you reclines their seat all the way it induces a claustrophobic feeling and really limits your space. I suggest limiting the degree of reclining to not be as deep.
review from -
6.0
Cons: Plane was late. Boarding was confused (they announced and sent a test of a gate change but then had some of us board from the original gate. There was a lengthy delay after boarding. We sat on tarmac for 1/2 hour or more. People stressed due to short connection times in Iceland. Pilot made up most of the time by going faster so that was nice. But chaotic and running thru terminal and then customs in order to make it to connecting flight, Were put on a bus (about 30 people) to the plane which had already pulled away and was on tarmac.
review from -
4.3
Cons: Delays all over the place. My flights, other peoples flights. Did not meet one satisfied iceland air customer.
review from
Flight status
Icelandair route map
Popular flight routes
Top airports served by Icelandair
- Reykjavik Keflavik Intl Airport (KEF)
- Kastrup Copenhagen Airport (CPH)
- London Heathrow Airport (LHR)
- Paris Charles de Gaulle Airport (CDG)
- Oslo Gardermoen Airport (OSL)
- Stockholm Arlanda Airport (ARN)
- Amsterdam Schiphol Airport (AMS)
- Seattle/Tacoma Intl Airport (SEA)
- Frankfurt am Main Airport (FRA)
- Dublin Airport (DUB)
- Munich Franz Josef Strauss Airport (MUC)
- Helsinki-Vantaa Airport (HEL)
- Manchester Airport (MAN)
- Boston Logan Intl Airport (BOS)
- Toronto Pearson Intl Airport (YYZ)
Icelandair contact information
- FI IATA code
- +1 800 223 5500 Call
- icelandair.com Visit