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Pros: Crew efficient and friendly.

Cons: For tall people there are few comfortable flights

1 Bottled Water & Missed Flight

Cons: They served 1 bottled water the whole 5 hour flight. They charged me $90 for having a backpack instead of a suitcase due to it being a “funny size.” Finally, they didn’t hold the connecting flight even though we were only 20 minutes late.

Pros: I liked the timeliness of the luggage. Portions of food.

Cons: I would never fly Icelandair business class again. It does not compare to most other airlines. They amenities and options were definitely lacking.

Pros: No food served in economy on a transatlantic flight!! Who even knew that was possible? Surly flight attendants.

Cons: See previous reply

Pros: The crew tried to be helpful and the flight was on time and uneventful.

Cons: Having purchased our 2 tickets together at one time months before the flight, it was very upsetting that we were placed in two different rows away from each other for a longer, international flight.

Pros: flight was fine.

Cons: very disappointed Iceland Air is charging $95 for 1 piece of luggage. This is making me rethink the "deal" because it added $190 to the cost of the flight.

Pros: Again... we didn't crash. That was nice.

Cons: There was a bit more leg room compared to the previous 5.5h flight. But my knees are absolutely damaged after a total of 8h in these sardine cans.

Pros: That we didn't crash

Cons: There should be food, or at least a snack, on a 5.5h flight. Also the seats are extremely small. I barely fit into normal coach seats, but with my 6'7" (200cm) I was extremely uncomfortable in these tiny seats.

Cons: We paid extra for an exit row with more leg room and were moved to a standard seat. We were also separated from the rest of our party. We spoke to the help desk to try and resolve the issue they told us the seats we were moved to also had extra room but when we boarded the plane this was not true.

Pros: ok

Cons: better food choices

Pros: Nice crew

Cons: Food, movies, and comfort were all just ok

Pros: Flight cost was less when compared with other airlines. Crew was attentive and friendly

Cons: Boarding was a cattle call and chaotic. Any food was an extra charge with a card only . Food selection was poor.

Pros: The crew was accomodating

Cons: The food offered was poor quality and you had to pay extra for everything on the flight except for water and soft drinks

Cons: Small not comfortable plane

Pros: Getting off the plane but even that wasn’t fast enough

Cons: Extra legroom seats are no different than normal seats. No meals served - everything is cash only except drinks. Flight attendants were rude. Bathroom was leaking - the sink and toilet weren’t working and when I told the attendant she walked in flushed the toilet and walked out w/out addressing issu

Pros: Nothing flight to and from Ireland were cancelled

Cons: Everything

Pros: That we made it safely.

Cons: Seats extremely uncomfortable. As soon as someone reclines the seat in front of you, all leg room is shot down. Crew was not top notch

Cons: My flight was delayed, I missed my connection flight and now they lost my luggage. Staff are very friendly, but they can't do much to help me. Icelandair is doing OK in handling the situation, but let's see...I am still in an uncertain situation

Cons: Aircraft has TV equipment that is not functioning ,no phone chargers in the seats,dirty salon not even a snack!

Cons: The boarding is not made smoothly and it is confusing some times

Cons: The kindness of some members of the crew and better seat comfortability

Cons: They need to start checking in people earlier and have more people.

Cons: Late flight

Cons: Food and headphones are very expensive, and they don't tell passengers in advance the only food is for purchase.

Cons: Boarding was not very efficient.

Pros: Flight was cancelled and had to be rebooked, pushing our travel home back a day. No positives.

Cons: Work around the flight cancellation better to keep people on schedule.

Cons: Extremely poor communication about flight delays and missed connections. I’ll never fly icelandair again. Terrible experience.