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4.0
United Dropped me in DC and I had to Rent a Car to Drive myself home to VA Beach. I requested a FULL SIZE Car and got a Little KIA. It didn't even have Electric Seats or a Rear Window Wiper. The Driver who took us from Airport to Avis was Very Rude and insisted on playing his Radio Loud even when I explained I needed to Make an Important Phone Call.Reviewed 30 Dec 2021
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1.9
Please note there are two Hertz locations - one at the airport and one down the road. There was a lack of communication between them both and they each seem to be staffed by just one person.Reviewed 27 Sep 2021
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1.9
Upon the recommendation of my significant other, we called Hertz to verify our reservation for a car with pickup set for July 9, the original reservation was made in January 2021. We called the Hertz location we were picking up from directly. The representative we spoke with told us someone had called and cancelled the reservation on July 5. When we questioned the person who had cancelled the car as neither of us had called Hertz to cancel she responded "the cancellation came from central reservation." She then told us they did not have the car we reserved and would not provide any alternatives other than giving us the number for Avis. I continued to ask who cancelled the reservation and she kept attempting to gaslight us and explain to us how we had cancelled the reservation. Rather than find a solution she then hung up on us. The fact we reserved the convertible for an affordable price months in advance, coupled with the fact Hertz had no convertible leads me to believe Hertz merely cancelled our reservation without any notice and rented the convertible for a higher price. This caused us to rent the car for a higher price since it was last notice. I will never rent from Hertz again.Reviewed 12 Jul 2021
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10.0
Pros:Staff was wonderful, easy to work with. Excellent experienceReviewed 27 May 2021
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4.0
Cons:There was no radio No way to hook up my phone to BluetoothReviewed 24 May 2021
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10.0
Pros:Super helpful and friendly staff. Easy drop-off. Very clean and new car. Loved the car!Cons:Nothing. It was my first time renting a car and they made it so easy. You will remain my first choice should I need another rental car.Reviewed 23 May 2021
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2.0
Cons:Lady was horrible when I dropped off the carReviewed 30 Oct 2020
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5.2
Cons:Customer service on drop off could have been betterReviewed 11 Sep 2020
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8.4
Cons:Windows were very dirty on the inside. The film on the windows made it very hard to see at night at was hard to clean with just water at a gas station. Food left in glove box and a melted chocolate bar.Reviewed 29 Jul 2019
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10.0
Pros:Staff friendly, vehicle clean, good price.Reviewed 25 Mar 2019
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9.2
Pros:I liked all of our encounters with the service staff from the folks working behind the counter to the complementary ride from the airport to the train station. Excellent service.Cons:The car I rented needed some attention, for example the alignment was off.Reviewed 3 Jan 2019
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8.0
2nd Hertz car from this location with minor mechanicalsPros:Clean car, except for a pair of sunglasses and papers in glove box. Ran well.Cons:One back seat release to lay seat down was jammed, and the seat belt was trapped behind it. Our 4th person had no belt, and that is not ok. This is 2nd car from this location with trouble. Last month it was a rear view mirror falling off. Quality control lacking.Reviewed 28 Dec 2018
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