2.0
I arrived to only be told that I would be charged an additional 800 dollars on top of what I already paid online. I felt like I was being scammed for more money. I ended up paying 450 usd more than my quoted priced online when booking and paying. I feel very taken advantage of. Will never book again through Kayak or through this company. Disgraceful service and they should be ashamed.Reviewed 24 Oct 2023
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8.0
not very happy with the bill at drop of wasn't expecting more feesReviewed 14 Oct 2022
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2.0
We did not pick up vehicle. It was cancelled and I did get a confirmation that I cancelled it and now am still waiting for a refund. Frusterated to find out who I need to talk to about this refund. My email is mancinimf@hotmail.com please let me know whom I need to talk to.Reviewed 5 Jan 2022
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10.0
Very efficient.Reviewed 1 Jan 2022
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6.0
Car made a lot of noises and didn’t appear to be properly maintainedReviewed 29 Dec 2021
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2.0
The process of purchasing through Kayak was simple and convenient. However the service and response from the Hertz "partner" was the complete opposite. I had to cancel the second week of my reservation because of an illness (that turned into the eventual passing of a family member). Hertz was non-responsive to my request for a refund and was even less helpful when I finally submitted supporting documentation at their request. I changed my request for a refund to a credit when I return there in a few months, and my request seemed to vaporize! Deeply disappointed with the Hertz response and will not return to such a heartless organization. To the contrary, my dealings with VRBO over cancelled accommodations (which involved much more significant dollars) cold not have been more empathetic or convenient. Shame on Hertz and way to go VRBO!Reviewed 21 Dec 2021
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10.0
Nicest customer service reps and best prices.Reviewed 18 Dec 2021
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10.0
Best price by far among the major players in car rentals. Booked online, then straightforward pickup and return at the airport. Car was clean and perfect for my little vacation. Well done!Reviewed 13 Dec 2021
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6.0
Too long a waitReviewed 5 Dec 2021
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2.0
Received a defective car where the tires blew out within 24 hours after picking up the rental. Lost over 3 hours having the car towed and was an exhausting experience.Reviewed 11 Nov 2021
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8.0
There was a very long wait for vehicles but there were quite a few staff on hand too.Reviewed 8 Nov 2021
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8.0
There was some damage to the frontend of the car that we were not made aware of. We were a little concerned that we would be held responsible but all was well.Reviewed 20 Oct 2021
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