Book Hertz hire cars in Independence

Reviews for Hertz in Independence

Recent reviews

Traveller rating

Wonderful

15

Very Good

5

Good

3

Okay

4

Fair

4

Mediocre

0

Poor

21

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pick up the carfriendly staff

car was cleanlocation was closed

car availablepick up and drop

rented a carcustomer service

wrong locationcredit card

6.0

Car smelled of Marijuana told them when I returned. I had it from weds am to Fri at 4 the answer was I don’t smell anything and that this is our number 1 detailer right here?? Customer service no. Also was not shown how to use any features including knowing where the full gas mark was???Reviewed 8 Oct 2022

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2.0

They took the reservation then when I got there they had no car to rent to me.Reviewed 10 Feb 2022

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2.0

I reserved a car. But, Hertz called me 20 minutes before I was scheduled to pick it up and said they did not have any cars available. So I never got the car, thankfully I called Avis and they were able to help me out.Reviewed 1 Feb 2022

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10.0

Very goodReviewed 25 Jan 2022

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2.0

Hertz did not even have the car, none were available even though we had a confirmed reservation through Kayak. Don’t rely on this reservation system!Reviewed 18 Jan 2022

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2.0

They did not have our car ready at the time it was reserved, and did not have an idea of when it would be ready. Therefore, we had to make alternate travel arrangements the same day, over the holidays, which was a huge issue.Reviewed 3 Jan 2022

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4.0

Customer service was poor. I was charged for pick-up and drop-off at 2 different locations even after she confirmed with me I was dropping off at the same location. I will now have to dispute it. She didn't explain that even after my initial payment of $201, that my card would be charged another $261 for some reason and when I called customer service the next day, the guy explained that it was a deposit that wouldn't be charged after I return the car. However, the extra charge remains for inter-city drop-off. And, the person at the desk pointed out and told us to select a car from the "right" but if there weren't any to go to the "left" and when we got outside, there weren't any cars in the Compact area at all! So we just got in one! I still don't know if we chose correctly or if I am to be charged again! Not a choice I want to make with no help after a long day of traveling. No explanation given for extra charges.Reviewed 12 Dec 2021

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2.0

Hertz customer support canceled my reservation without refunding my prepaid amount of $250. I had to dispute the charge on my credit card and I'm not sure yet if it'll be upheld. I still needed a rental car, so I had to reserve a new rental on the spot which ended up costing $425. Not happy at allReviewed 27 Nov 2021

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2.0

Hertz changed their hours of operations last minute and were not available to let me pick up my car at the time I had scheduled it forReviewed 26 Oct 2021

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2.0

We gave 3 days of cancellation notice because of SW airlines having there pilot problems and they kept $50.00 instead of refusing our full amount. It’s a bad policy and provides a bad service. I will never use Hertz again.Reviewed 24 Oct 2021

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10.0

Contact Super Shuttle for your trip to/from airport to pick up vehicle. It's AWESOME! Also, if you don't rent your car from the airport, it's a whole lot less expensive. Like half as much!Reviewed 20 Oct 2021

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1.9

They changed the pickup location without notifying me. I had to cancel the reservation and go with another company. Terrible service.Reviewed 12 Oct 2021

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More

• What is the most popular car hire from Hertz in Independence?

  Mini (Chrysler Pacifica or similar) is the most frequently booked car hire type from Hertz in Independence.

• How many car hire locations does Hertz have in Independence?

  Hertz has 1 hire location in Independence. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Kansas City airport (MCI)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Kansas City airport (MCI)?

  Yes