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8.0
It is what it is rental car rates are high. Service was good, car was cleanReviewed 16 Mar 2022
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2.0
I would like that when you book a rental and prepay it… they tell you all the information before you go to counter. I prepaid on line and at the counter they asked for credit card since Debit card not good for them…. So I couldn’t get a car and they couldn’t refund my money…. So I lost this money and didn’t get a carReviewed 27 Jan 2022
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5.9
It was nice to be able to pick up at an off site location (the Las Vegas Airport Car Rental center is a whole complicated thing). The people were very nice at the location but they gave us a car that smelled bad and had a "maintenance required soon" light on. I went back and asked them about it and they took the car "around back" and did some kind of "disinfectant" treatment to address the smell. That did make it better but the car was actually filthy --spots on the seats, missing floor matt, dusty, just generally not very clean. They also told me the maintenance light was fine because the car didn't need maintenance for another couple thousand miles. Of course as soon as we got on the road and drove 100 miles toward our destination, the light went from "maintenance required soon" to "maintenance required".....we ended up spending 2 more hours at the Hertz in Tucson, AZ switching out the car. The people were great and helpful but we got another dirty car--dusty and the interior wasn't clean My final complain was that unlike most other major car rental companies I've rented with lately that allow you to have your spouse as a driver without an additional charge, Hertz charged $12 a day. Between the unimpressive, dirty car(s) and extra time required to switch out the car that needed maintenance, with no accommodation offered, I won't be renting from Hertz in the future.Reviewed 23 Aug 2021
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6.0
Pros:I liked the car and the location was very convenient.Cons:Very slow pick up and drop off process. Not enough employees or they were just too busy. Lines of people inside and out the door waiting for help. No clear process to pick up or who is next. It was just very unorganized.Reviewed 27 Apr 2021
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10.0
Pros:The staff did a great job getting me through the process.Cons:Anything that makes it simple and easy to get in and out.Reviewed 24 Feb 2021
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6.0
Pros:I like the quick in and out process and the cleanliness of the car.Cons:My initial rental was not ready on time and I was not given a discount or compensated then my rental was delayed until the next day and I was charged the same amount and the car was had to be downgraded to a five passenger suv instead of a seven. It was devastating because it was my birthday weekend and it messed up my plans.Reviewed 9 Feb 2021
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5.6
Pros:The mileage for the gasCons:Could have and should have had a full tank and better explaining how the car operatedReviewed 5 Jul 2020
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2.0
Pros:NothingCons:Getting the van I orderedReviewed 22 Sep 2019
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10.0
Pros:Quick pick up and drop off.Cons:NoneReviewed 15 Jun 2019
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2.0
Pros:Nothing. They had no car for me. I still have not been reimbursedCons:Having a car after I reserved it nearly a month before would be a good start. A certain Seinfeld episode comes to mind.Reviewed 11 Mar 2019
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8.4
Pros:Clean and staff was very friendly. Wouderful service once in branch. Once i beleived i needed to extend by day they they advised what i needed to do but the body shop was able to complete my car on time and did not need to extend after all.Cons:Had wait more than 40 mins to be picked up because lyft drivers never showed up.(2) Driver send text they were here and not single car had pulled into parking lot of the body shopReviewed 27 Jan 2018
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10.0
Pros:I liked the satellite radio, and hands free phone.Cons:Nothing everything was perfect!Reviewed 21 Jan 2018
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