Book Hertz hire cars in Florence

Reviews for Hertz in Florence

Recent reviews

Traveller rating

Wonderful

18

Very Good

6

Good

2

Okay

7

Fair

3

Mediocre

0

Poor

19

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car was cleanlocation was closed

pick up the carwrong location

rented a carcredit card

car availablegreat experience

pick up and dropcustomer service

friendly staffcar was dirty

2.0

I waited in the queue for one hour and when I was there he refused to rent me the car because my license is not international however two companies they gave me a Rent-A-Car on my Jordanian license so it’s either early on they should mention that or he should be doing what others are doingReviewed 24 Oct 2022

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10.0

Great car great serviceReviewed 18 Oct 2022

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6.0

Hertz changed car rental pick-up location but only notified locally via flyer taped to the wallReviewed 19 Sep 2022

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10.0

Customer service was greatReviewed 12 Sep 2022

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10.0

We like the guy who take care of his chikens!!!Reviewed 10 Sep 2022

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2.0

The location was closed and then not even open on the day we were supposed to pick up. We had no car when we arrived.Reviewed 28 Aug 2022

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2.0

terrible customer service, was told to read the "fine print" and couldn't rent the car due to some restrictions that should have been clearly stated to customers instead of hidden in the "fine print".Reviewed 20 Jul 2022

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4.0

I reserved an automatic car and was told by hertz that Kayak always has this problem with reservation. I was given a manual car, had to pay extra to get the one I want. Ended up $100 over the quoted price. Not sure who needs to see this. I hope it get resolved for future customers.Reviewed 9 Jul 2022

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6.0

The pickup process took longer than expected. The cars didn’t seem to be ready for their pickup time. I don’t know what was causing the delay. It was a little anxiety producing because even though I knew I was going to get a car, I overheard someone being told there were no more cars (for a non refundable, prepaid reservation). I would suggest people go pick up their cars an hour or so before the scheduled pickupReviewed 7 Jul 2022

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8.0

Despite my declining the insurance coverages verbally (it is provided on our AMEX credit card) and on my Hertz profile, we were charged. Admittedly, when I checked after the fact, I did sign the contract that does indicate acceptance however, it was made VERY clear no insurance.Reviewed 26 Jun 2022

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2.0

We were given a fully electric car. We have never used an electric car and didn't know how to charge it. We asked the lady who gave us the car and voiced our concerns, but she just said we'd be fine. She did not give us any directions about how to charge the vehicle even though we asked and instead just gave us a paper with some apps to use that she said would explain everything. The apps did not work well nor did they explain how to charge the car. So we ended up stranded at a station in the middle of nowhere trying to figure out how to charge the car. We called the Hertz station, and they said they would call us right back with instructions but did not call us back for an hour and a half and did not pick up our phone calls in the meantime. We finally found a local who was able to help us. It was upsetting that the car came with no instructions or guides about how to charge it and we received no help. The lady even made a comment about how if we were just going to drive to Sienna we shouldn't have needed to charge which makes it seem like our supposedly "unlimited mileage" vehicle was given to us with the expectation that we wouldn't drive more than 100 miles or so.Reviewed 26 May 2022

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6.0

The price was the best at this location but it was super tricky to find. Not marked clearly. Car was not washed since they were busy and that was ok. Felt that the terms were very tight and the return at a new spot was crazy making. Most agencies were closed on Sunday and it was unclear where to drop off hours or where to take keys. Ended up going to rail termini in Rome just to make sure someone could check me in and there were no directions on where to take the car for returns there. Wasting about an hour circling around. Trying to find a person at the booth etc. not knowing Italian was def a hindrance. The staff were great once we found them. Car was very nice too. Just felt hertz could do a better job at clearly communicating where to both pick and then RETURN aaa they can be two different locations.Reviewed 25 Apr 2022

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• What is the most popular car hire from Hertz in Florence?

  Intermediate (Alfa Romeo Giuletta or similar) is the most frequently booked car hire type from Hertz in Florence.

• How many car hire locations does Hertz have in Florence?

  Hertz has 5 hire locations in Florence. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Peretola airport (FLR)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Peretola airport (FLR)?

  Yes