|Top route||Guangzhou Baiyun to Haikou Meilan Intl|
|Top airport||Beijing Capital|
Cons: Over one and an half hours delay - sitting on the airplane
Cons: Everting was Good no complain.
Pros: Lots of movie options, the food was good (had multiple food dish options for each meal)
Pros: Good and pleasant service, new plane very clean including regular WC cleanups
Cons: Boarding could have been done in groups
Pros: Crew and food are excellent
Pros: I would like to never fly through China again
Cons: I had a 9 hour layover in Beijing and they still couldn’t get my bag on the plane to Seattle
Pros: Everything was great, service on flight was really nice.
Cons: Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation.
Pros: I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!
Cons: There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!
Cons: perfect flight
Cons: On time boarding
Pros: New aircraft used like their 787-800s
Cons: Since Hainan is a Chinese airline, a lot Ig Ygritte move and music choices are Chinese, but I wish they had more non-Chinese content and choices
Pros: For the price, Hainan is a good value.
Cons: I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore
Pros: Hainan airline it's just amazing.
Cons: They did everything on high customer expectations level.
Pros: Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day.
Cons: The flight was delayed for more than two hours. Upset with it.
Cons: Only one issue needs to be improved is transfer from Chengdu to Beijing. I had to claim my two luggage first, then I push the luggage cart walked outside of the building from T1 to T2 about 10mins. Neither crews nor signs show the transfer way!
Pros: The flight per se is not too bad. But the transit in Beijing is horrible. A shuttle bus ran almost 20 minutes to get us from landing spot to luggage pick up and waited another 20 min to get our luggage. We almost missed our next flight and the airport staff didn't want to help at all.
Pros: Good entertainment system
Cons: Chaotic boarding process
Cons: Kiosks in Guangzhou would not accept passport, perhaps because I am a foreigner. This forced me to wait in line with checked bag customers, though I only needed a boarding pass.
Pros: We like the people doesn’t even want to help you !!!!!
Cons: The worst customer service and Communication airline ever. A lot of things can be done better
Pros: The crew was great!
Cons: More space
Pros: Crew was kind and checked in with me to see if I wanted to eat after I missed a meal. The stewardess didn't have to come back but she checked in and i appreciate it.
Cons: The switch from one terminal to the next was horrible
Pros: Entertainment system
Cons: I miss the flight and I need to change it please
Cons: Poor connection
Pros: I did not like it.
Cons: Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls.
Pros: The flight was cancelled leaving me scrambling and paying extra to get to my destination.
Cons: Do not offer a route that you are not going to or have approval to fly.
Pros: The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served.
Pros: 787 Plane, leg space, polite and beautiful staff + service.
Cons: Need to improve on food
Cons: It was comfortable flights, reasonable price , very nice crew, they got me all I need.
Pros: too early to say
Pros: did not get lost
Cons: in Xian, had been led to walk long distance and wait in wrong gate
Pros: Smiles，answer calls, clean toilets
Cons: Some notes in toilet might be inaccurate like ask us to install waste bin?
Pros: Seating was Comfortable.
Cons: Cancel the day of the flight. Had to leave the next day.
Pros: Excellent crew, kind, helpful and smiling
Cons: Limited movie selection, considering this long flight
Pros: Hawaiian really is a hospitable airline, they have a good heart.
Cons: More movies in different languages
Pros: The airplane is super modern, with AC sockets and entertainment in all economy class.
The crew is the most dedicated and caring that I have experienced.
Cons: Option to select Kosher meals etc., as well as have a more "Western-friendly" breakfast option.
Pros: Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,
Cons: The domestic flight food was only bearable.
Pros: Crew was attentive
Cons: No vegan options, flight was delayed, missed connecting flight, stayed in lounge
Cons: Airline lounges
Cons: Airline Lounges
Pros: Comfortable, kind staff, and great amenities provided on board.
Pros: Very happy with all the services!
Pros: Great crew. Food. Lay flat bed.
Cons: The seat super uncomfortable and narrow.
Pros: Nice plane and crew.
Cons: Many delays, lack of communication. Nearly two hours waiting on the tarmac.
Cons: During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!
Pros: Nice crew
Cons: My passport number was incorrect leading to an inconvenience at check in
Cons: I was not able to get an aisle seat when I requested it at the check-in desk. I understand the flight was full though so it was not possible.
Pros: More leg room for economy class would always be much appreciated.
Pros: nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you.
Cons: that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!
Just another Chinese airline.
Pros: You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane.
Cons: You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim....
Better than most Chinese airlines.
Pros: So this is just a tad bit better than most Chinese airlines. Just a little.
Cons: Food sucked, bags lost, nobody speaks English. Entertainment is ridiculous.
Pros: Customs really fast
Pros: Nice crew and they spoke English.
Pros: Delayed and would have appreciated more snacks.
Offering a broad range of both domestic Chinese services and international flights, Hainan Airlines has become a major member of the Asian aviation industry. Despite having headquarters in Haikou on the Hainan Island, the carrier operates the majority of its international services out of Beijing. Additional hubs are positioned in 5 other locations across China: Guangzhou, Sanya, Xi’an, Shenzhen and Hangzhou.
Hainan Airlines has a large network of flights throughout Asia as well as connections to Europe, Oceania and North America. Scheduled services are run to at least 30 countries across the globe, which include the United States, Canada, Australia and Mexico. It became the first airline to offer a direct service between Boston and China in 2014. Codeshare agreements with carriers, such as WestJet, Alaska Airlines and American Airlines, spread its reach across North America.
A combination of Airbus and Boeing aircraft are chosen to facilitate Hainan Airlines routes. The Boeing 737-800 model is one of the most commonly flown, capable of carrying approximately 164 passengers. Larger aircraft like the Boeing 787-9 are used for transcontinental trips. The livery of the fleet features a white fuselage and red tail decorated with yellow wings of the mythical Garuda bird.
Economy passengers are provided with padded headrests and waist pillows to make the journey comfortable. Upgrading to Premium Economy provides a more private setting and access to the Business Class lavatories. Seats recline to a flatbed in Business Class, while walnut wood details deliver a luxurious feel. A designer Bvlgari amenity kit is provided as well as BOSE noise-cancelling headphones.