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4.0
I rented a Challenger and the brakes were worn. When I took it back to enterprise they told me they could put me another vehicle (truck)or I could go get the brakes fixed and have it billed to them. Because it was a sports car we kept it. AAA had to approve the brake repair and after 45 minutes of waiting at the brake shop, we still didn’t have the approval. So my husband walked a half mile to enterprise to get a different car. It was not a great experience. 😡Reviewed 25 May 2023
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10.0
Employees were friendly and helpful, they even upgraded me to a nicer bigger car at no extra charge!Reviewed 3 Oct 2022
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10.0
Excellent customer service and valueReviewed 5 Jun 2022
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10.0
Excellent attention and customer service!!!Reviewed 14 Jan 2022
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10.0
Great car, good price!Reviewed 14 Nov 2021
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1.9
My problem is with Kayak, not Enterprise. I requested a car from the airport. Kayak rerouted my request to a car rental 26 miles from the airport. luckily, Enterprise contacted me the day before so I could make other arrangements. Thumbs down, Kayak.Reviewed 5 Oct 2021
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1.9
I booked a vehicle and received a confirmation. I showed up to get my vehicle and was told they didn't have any.Reviewed 4 Oct 2021
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1.9
Got a call the day before trip saying the pickup location would be closed when we arrived. Said we would need to pick up at the airport. Cost would be 50% higher then added they had no cars.Reviewed 28 Sep 2021
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10.0
Be sure to decline the insurance offer. Kayak partners are cheaper. Also, you don't need the gas top off offer. $21.50 to refill the tank. I had a compact that only needed $10worth of gas.Reviewed 14 Sep 2021
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1.9
Took us longer to get our car, after standing in line then waiting on our car to be available, than it took us to fly from Fort Myers to Asheville. 1.5 hour wait. Totally, unacceptable!Reviewed 24 Aug 2021
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1.9
Location closed when I was supposed to pick up my rental. Had to pay a lot more at the airportReviewed 22 Aug 2021
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1.9
Car was not at airport to begin with, was at a satellite location. Took 2 hours to get there. Next, only car available was an abused Mustang. Not what I wanted. Car had exhaust leak, poor alignment, and stunk of pot, and a slow leak in a tire. Returned to satellite office to complain about the smell, they flushed ac with chlorine. Didn't help, the smell was back in 20 minutes. Eventually the tire went flat, no jack in the car. Waited 3 hours for roadside assistance to finally send someone (we were in the center of a small city). Agent on the phone for roadside assistance promised a different car, to be picked up at the airport. Drove half hour to airport next morning with donut tire, was told that I can not exchange there, I have to go to satellite office. Drove another half hour to satellite office with donut tire. Finally got a car closer to what I originally requested. Returning car to pay the bill and was surprised by the amount. Original price was supposed to be just $500. Now the total is $795. Could not stay and complain because we had to get to the airport for our flight. Will not ever rent from enterprise again, and I will advise anybody that mentions renting a car to avoid enterprise like the plague of a shady business that they are.Reviewed 23 Jun 2021
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