Traveller reviews
Overall rating
7.1
Good
Based on 112 reviews
Boarding
7.8
Comfort
6.9
Crew
7.9
Entertainment
5.5
Food
5.6
Eastar Jet information
| IATA code | ZE |
|---|---|
| Routes | 84 |
| Top route | Jeju City to Seoul Gimpo Intl |
| Airports served | 34 |
| Top airport | Jeju City |
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
8.0
Pros: Everything was okay as far as crew and boarding.
Cons: Delay issue not a big deal but the landing was obviously a new pilot or some issues... might be good to look into.
review from
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3.0
Pros: The crew was very unhelpful when we had an issue with our checked bags not having been included in the ticket. We ended up having to pay $250 out of pocket at the airport to check our bag, as they made us pay $10 per kg even though we should have had the first 15kg for free. The tickets were only $60. By the time this was told to us, we had no time to make alternative arrangements with another flight, and canceling our tickets would have incurred a $100 fee. Not canceling them and just taking another flight would have cost us a $60 no-show fee plus the $100 cancelation fee. Again, the tickets for this flight were only $60, so that was clearly ridiculous. They wouldn't even let us buy a seat for the bag, which would have cost far less. This was highway robbery, and nothing less. We had no choice but to pay $250 for the bag or pay $200-320 in fees plus tickets for another airline.
Cons: Customer service was terrible. The website was terrible. Nobody on the phone speaks English, so if you have an issue you can't do anything about it until you're at the airport, by which time all your options for resolving the issue are nonexistent.
review from
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3.6
Pros: The plane is punctual.
Cons: Provide some light refreshments or some small food on the plane as it's a 6hour flight. Shouldn't be charging this in flight.
review from
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6.5
Pros: Nothing stood out really.
Cons: Boarding was supposed to start at 6:35 but started at 6:50 and the flight was scheduled for 7:05. But this didn't bother me too much.
review from
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8.0
Cons: Everything was fine.
review from
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3.0
Pros: The ground staff were lovely.
Cons: The flight was almost two hours delayed causing me to miss my connection.
review from
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8.0
Pros: I was running late (for an Eastar international flight from Narita) and was sure check-in had closed, so I was relieved to get there and find out they stay open until 45 mins before departure. Even though I was one of the last to check in, the seat I was assigned was in a really good spot!
Cons: They didn't offer any snacks, and although they did come down the aisle with water at one point, you had to actively flag them down for it (and there clearly wasn't enough for everyone). In comparison, Jin Air offered a simple meal and drinks to everyone on the going flight (but felt more cramped).
review from
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10.0
Pros: Everything went very smoothly. Great service from the crew as they efficiently boarded everyone.
review from
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10.0
Pros: Comfortable seating. Efficient load and unload times
review from
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6.6
Pros: The ticket price
Cons: If blankets were given during the flight. It was cold inside the plane from the start
review from
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5.5
Pros: Nothing special to like on this flight.
Cons: I always choose aisle, the men crew was particularly disrespectful since every single time the pass through the aisle, they will hit me, I guess could be a cultural thing since I live in the same country than them and not respecting the space of other people is a common thing here.
review from
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2.0
Pros: The flight was cheap. I suppose it works out okay for most people most of the time.
Cons: Eastar has no service counter in the Gimhae airport. They didn't send an email with an option for advance check-in, and didn't specify how much in advance to arrive. I thought I had plenty of time but could not figure out how to get my boarding pass and had to buy a new ticket on another airline.
review from
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10.0
Pros: The checkin agent was extremely helpful and expedited my checkin very efficiently after my transfer from MIAT.
Cons: Nothing.
review from
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5.0
Cons: Legroom sucked
review from
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10.0
Pros: I like the stuff on the plan
Cons: nothing
review from
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2.3
poor check-in
Pros: On time
Cons: It was not to check-in online. Website is awful. At the airport I could get only no tilt seats.
review from
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2.0
Nickel and Dime To Death
Pros: Nothing about this experience.
Cons: 15kg Check Bag Limit. Charge for food on a 5 hr International Flight. Miss handled my flights so I am waiting for them to retrieve my luggage and get me a boarding pass. The worst in South East Asia. Not worth the discounted ticket price.
review from
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2.0
Late take off, late Landing, little information provided by the crew
Pros: Nothing really because arriving almost an hour late and then dealing with Customs made for an awful trip
Cons: Late boarding, late take off, late Landing.. Little information of why and no consideration of our time or the fact that we would arrive so much later than I paid for
review from
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7.6
Pros: Great service
Cons: Short flight + budget company = no entertainement.. which we new prior! Good company :)
review from
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6.6
Return flight
Pros: Aircraft was good and in good condition. Prompt departure and speedy disembarkation.
Cons: All was okay. Just a little cramped.
review from
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10.0
Thanks for kindness of flight stuff
Pros: Flight attendants are so kind
review from
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2.3
Tiny aircraft
Pros: How quickly people actually got into their seats once onboard.
Cons: First, there is no organization. They announce boarding and everyone just runs to the gate. For a 6 hour flight, they only served water. The seats are narrow and jam packed. Very uncomfortable ride.
review from
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9.5
Good low-cost option to/from Korea
Pros: Efficient and on-time
Cons: Only small cups of water served on 3.5 hour flight
review from
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7.3
The trip was short so no food and beverage service EVERYONE AND EVERY!
Pros: The trip was short so no entertainment service and that was okayE
review from
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2.0
Worst flight ever
Cons: First, the check in was late almost making me late for the boarding. Second I sat on the tarmac for 16 hours waiting to take off and we never did. I haven't gotten my money back yet and I'm getting the run around from them about it. I will never fly with them and never recommend it either. Lastly I wasn't able to fly out of Korea because they wouldn't put on another flight. Truly garbage airline.
review from
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10.0
Pros: Everything
review from
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4.0
Cons: Seats are EXTREMELY uncomfortable.
review from
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6.6
Pros: Pleasant crew
Cons: No food or entertainment to rate.
review from
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10.0
Pros: Staff was willing to check me in with less than 30 mins til boarding due to heavy Seoul traffic.
Cons: Just glad I made my flight.
review from
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10.0
Pros: Good no-frills budget airline!
Cons: Difficult to get ahold of them by telephone.
review from
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4.6
Pros: The food was good. Glad we pre-ordered it. Flight was on time.
Cons: It was very cramped. Website was awful for getting information. Wasn't able to check in online. At points I wondered if we were actually booked.
review from
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9.5
No Frills
Pros: Eastar Jet has low fairs yet quality service. All extras, such as food or drinks, baggage, etc. are at additional charge. No first or business class on my flight. No entertainment but that's why we have laptops. For customers wanting a good price to get from point A to point B with good service pick Eastar Jet.
review from
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10.0
Pros: Flights came on time, crew was friendly, didn't have to pay extra for luggage check in, comfortable seats.
review from
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3.6
Pros: Crew was very polite
Cons: Very uncomfortable
review from
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2.0
Cons: They did not feed me
review from
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10.0
I didn't order food, so I can't count on it
Pros: that was good seat for me
Cons: I fighted to Vietnam, and othere people could use web checking it, vietnam coundn't do that, so I had to wait long time for the check it.
review from
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10.0
Good airline, good service
Pros: Decent budget airline, got a good price on a last-minute flight from Seoul to Osaka. Staff was friendly, service was great, flight landed perfectly on time.
Cons: No complaints! :)
review from
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8.0
Excellent
Pros: Stewardess is polite compare to AirAsia
Cons: No
review from
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6.0
Decent Airline; but my friend did not get veterian
Pros: Nice aircarft, helpful crew, clear & simple boarding process, clean and neat lavatory
Cons: One of my friend was vegetarian / vegan (food without any meat like chicken, lamb, beef or pork, fish or egg) and he did not get the required food article
review from
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10.0
Pros: Everything went very smoothly. Great service from the crew as they efficiently boarded everyone.
review from
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10.0
Pros: Comfortable seating. Efficient load and unload times
review from
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10.0
Pros: The checkin agent was extremely helpful and expedited my checkin very efficiently after my transfer from MIAT.
Cons: Nothing.
review from
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10.0
Pros: I like the stuff on the plan
Cons: nothing
review from
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10.0
Thanks for kindness of flight stuff
Pros: Flight attendants are so kind
review from
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9.5
Good low-cost option to/from Korea
Pros: Efficient and on-time
Cons: Only small cups of water served on 3.5 hour flight
review from
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10.0
Pros: Everything
review from
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10.0
Pros: Staff was willing to check me in with less than 30 mins til boarding due to heavy Seoul traffic.
Cons: Just glad I made my flight.
review from
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10.0
Pros: Good no-frills budget airline!
Cons: Difficult to get ahold of them by telephone.
review from
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9.5
No Frills
Pros: Eastar Jet has low fairs yet quality service. All extras, such as food or drinks, baggage, etc. are at additional charge. No first or business class on my flight. No entertainment but that's why we have laptops. For customers wanting a good price to get from point A to point B with good service pick Eastar Jet.
review from
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10.0
Pros: Flights came on time, crew was friendly, didn't have to pay extra for luggage check in, comfortable seats.
review from
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10.0
I didn't order food, so I can't count on it
Pros: that was good seat for me
Cons: I fighted to Vietnam, and othere people could use web checking it, vietnam coundn't do that, so I had to wait long time for the check it.
review from
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10.0
Good airline, good service
Pros: Decent budget airline, got a good price on a last-minute flight from Seoul to Osaka. Staff was friendly, service was great, flight landed perfectly on time.
Cons: No complaints! :)
review from
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8.0
Pros: Everything was okay as far as crew and boarding.
Cons: Delay issue not a big deal but the landing was obviously a new pilot or some issues... might be good to look into.
review from
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8.0
Cons: Everything was fine.
review from
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8.0
Pros: I was running late (for an Eastar international flight from Narita) and was sure check-in had closed, so I was relieved to get there and find out they stay open until 45 mins before departure. Even though I was one of the last to check in, the seat I was assigned was in a really good spot!
Cons: They didn't offer any snacks, and although they did come down the aisle with water at one point, you had to actively flag them down for it (and there clearly wasn't enough for everyone). In comparison, Jin Air offered a simple meal and drinks to everyone on the going flight (but felt more cramped).
review from
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6.6
Pros: The ticket price
Cons: If blankets were given during the flight. It was cold inside the plane from the start
review from
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7.6
Pros: Great service
Cons: Short flight + budget company = no entertainement.. which we new prior! Good company :)
review from
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6.6
Return flight
Pros: Aircraft was good and in good condition. Prompt departure and speedy disembarkation.
Cons: All was okay. Just a little cramped.
review from
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7.3
The trip was short so no food and beverage service EVERYONE AND EVERY!
Pros: The trip was short so no entertainment service and that was okayE
review from
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6.6
Pros: Pleasant crew
Cons: No food or entertainment to rate.
review from
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8.0
Excellent
Pros: Stewardess is polite compare to AirAsia
Cons: No
review from
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3.0
Pros: The crew was very unhelpful when we had an issue with our checked bags not having been included in the ticket. We ended up having to pay $250 out of pocket at the airport to check our bag, as they made us pay $10 per kg even though we should have had the first 15kg for free. The tickets were only $60. By the time this was told to us, we had no time to make alternative arrangements with another flight, and canceling our tickets would have incurred a $100 fee. Not canceling them and just taking another flight would have cost us a $60 no-show fee plus the $100 cancelation fee. Again, the tickets for this flight were only $60, so that was clearly ridiculous. They wouldn't even let us buy a seat for the bag, which would have cost far less. This was highway robbery, and nothing less. We had no choice but to pay $250 for the bag or pay $200-320 in fees plus tickets for another airline.
Cons: Customer service was terrible. The website was terrible. Nobody on the phone speaks English, so if you have an issue you can't do anything about it until you're at the airport, by which time all your options for resolving the issue are nonexistent.
review from
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3.6
Pros: The plane is punctual.
Cons: Provide some light refreshments or some small food on the plane as it's a 6hour flight. Shouldn't be charging this in flight.
review from
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6.5
Pros: Nothing stood out really.
Cons: Boarding was supposed to start at 6:35 but started at 6:50 and the flight was scheduled for 7:05. But this didn't bother me too much.
review from
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3.0
Pros: The ground staff were lovely.
Cons: The flight was almost two hours delayed causing me to miss my connection.
review from
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5.5
Pros: Nothing special to like on this flight.
Cons: I always choose aisle, the men crew was particularly disrespectful since every single time the pass through the aisle, they will hit me, I guess could be a cultural thing since I live in the same country than them and not respecting the space of other people is a common thing here.
review from
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2.0
Pros: The flight was cheap. I suppose it works out okay for most people most of the time.
Cons: Eastar has no service counter in the Gimhae airport. They didn't send an email with an option for advance check-in, and didn't specify how much in advance to arrive. I thought I had plenty of time but could not figure out how to get my boarding pass and had to buy a new ticket on another airline.
review from
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5.0
Cons: Legroom sucked
review from
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2.3
poor check-in
Pros: On time
Cons: It was not to check-in online. Website is awful. At the airport I could get only no tilt seats.
review from
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2.0
Nickel and Dime To Death
Pros: Nothing about this experience.
Cons: 15kg Check Bag Limit. Charge for food on a 5 hr International Flight. Miss handled my flights so I am waiting for them to retrieve my luggage and get me a boarding pass. The worst in South East Asia. Not worth the discounted ticket price.
review from
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2.0
Late take off, late Landing, little information provided by the crew
Pros: Nothing really because arriving almost an hour late and then dealing with Customs made for an awful trip
Cons: Late boarding, late take off, late Landing.. Little information of why and no consideration of our time or the fact that we would arrive so much later than I paid for
review from
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2.3
Tiny aircraft
Pros: How quickly people actually got into their seats once onboard.
Cons: First, there is no organization. They announce boarding and everyone just runs to the gate. For a 6 hour flight, they only served water. The seats are narrow and jam packed. Very uncomfortable ride.
review from
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2.0
Worst flight ever
Cons: First, the check in was late almost making me late for the boarding. Second I sat on the tarmac for 16 hours waiting to take off and we never did. I haven't gotten my money back yet and I'm getting the run around from them about it. I will never fly with them and never recommend it either. Lastly I wasn't able to fly out of Korea because they wouldn't put on another flight. Truly garbage airline.
review from
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4.0
Cons: Seats are EXTREMELY uncomfortable.
review from
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4.6
Pros: The food was good. Glad we pre-ordered it. Flight was on time.
Cons: It was very cramped. Website was awful for getting information. Wasn't able to check in online. At points I wondered if we were actually booked.
review from
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3.6
Pros: Crew was very polite
Cons: Very uncomfortable
review from
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2.0
Cons: They did not feed me
review from
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6.0
Decent Airline; but my friend did not get veterian
Pros: Nice aircarft, helpful crew, clear & simple boarding process, clean and neat lavatory
Cons: One of my friend was vegetarian / vegan (food without any meat like chicken, lamb, beef or pork, fish or egg) and he did not get the required food article
review from
Flight status
Eastar Jet route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
502
Kota Kinabalu
BKI
Seoul
ICN
942
Kota Kinabalu
BKI
Busan
PUS
514
Bangkok
BKK
Seoul
ICN
562
Nha Trang
CXR
Seoul
ICN
594
Da Nang
DAD
Seoul
ICN
992
Vladivostok
VVO
Seoul
ICN
922
Bangkok
BKK
Busan
PUS
705
Cheongju
CJJ
Jeju City
CJU
702
Jeju City
CJU
Cheongju
CJJ
204
Jeju City
CJU
Seoul
GMP
302
Jeju City
CJU
Gunsan
KUV
904
Jeju City
CJU
Busan
PUS
207
Seoul
GMP
Jeju City
CJU
932
Hong Kong
HKG
Seoul
ICN
501
Seoul
ICN
Kota Kinabalu
BKI
513
Seoul
ICN
Bangkok
BKK
563
Seoul
ICN
Nha Trang
CXR
593
Seoul
ICN
Da Nang
DAD
931
Seoul
ICN
Hong Kong
HKG
603
Seoul
ICN
Tokyo
NRT
871
Seoul
ICN
Shanghai
PVG
301
Gunsan
KUV
Jeju City
CJU
604
Tokyo
NRT
Seoul
ICN
572
Puerto Princesa
PPS
Seoul
ICN
921
Busan
PUS
Bangkok
BKK
901
Busan
PUS
Jeju City
CJU
872
Shanghai
PVG
Seoul
ICN
571
Seoul
ICN
Puerto Princesa
PPS
941
Busan
PUS
Kota Kinabalu
BKI
991
Seoul
ICN
Vladivostok
VVO
854
Zhengzhou
CGO
Seoul
ICN
853
Seoul
ICN
Zhengzhou
CGO
881
Seoul
ICN
Taipei
TPE
884
Taipei
TPE
Jeju City
CJU
882
Taipei
TPE
Seoul
ICN
887
Seoul
GMP
Taipei
TSA
888
Taipei
TSA
Seoul
GMP
831
Cheongju
CJJ
Yanji
YNJ
652
Kagoshima
KOJ
Seoul
ICN
832
Yanji
YNJ
Cheongju
CJJ
971
Busan
PUS
Vladivostok
VVO
651
Seoul
ICN
Kagoshima
KOJ
751
Cheongju
CJJ
Zhangjiajie
DYG
781
Cheongju
CJJ
Taipei
TPE
752
Zhangjiajie
DYG
Cheongju
CJJ
782
Taipei
TPE
Cheongju
CJJ
644
Fukuoka
FUK
Seoul
ICN
972
Vladivostok
VVO
Busan
PUS
681
Seoul
ICN
Omitama
IBR
883
Jeju City
CJU
Taipei
TPE
Top airports served by Eastar Jet
- Jeju City Airport (CJU)
- Seoul Incheon Intl Airport (ICN)
- Seoul Gimpo Intl Airport (GMP)
- Cheongju Airport (CJJ)
- Busan Gimhae Airport (PUS)
- Osaka Kansai Intl Airport (KIX)
- Bangkok Suvarnabhumi & other airports Airport (BKK)
- Fukuoka Airport (FUK)
- Taipei Taiwan Taoyuan Intl & other Airports Airport (TPE)
- Kota Kinabalu Airport (BKI)
- Da Nang Airport (DAD)
- Gunsan Airport (KUV)
- Tokyo Narita Airport (NRT)
- Sapporo Chitose Airport (CTS)
- Hong Kong Intl Airport (HKG)
Eastar Jet contact information
- ZE IATA code
- +82 1544 0080 Call
- eastarjet.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.