Mini |
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Compact |
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Standard |
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Luxury |
Minivan |
Passenger van |
SUV |
Commercial |
Pick-up truck |
5.7
Okay
171 reviewsCleanliness
6.3
Comfort
5.9
Pick-up/Drop-off
5.5
Value for money
5.5
One location in East Bluff
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Reviews
2.0 Mediocre
Apr 2021
Pros:
nice upgrade on carCons:
waited 1 hr for our car...unacceptable4.0 Okay
Apr 2021
Cons:
Pickup was very cumbersome. Why do I have to re-give all the same address/phone number/credit card details over the counter that I gave when I made the reservation? The system should have all my details. Just give me the keys. It shouldn't take 15 minutes of back and forth to check each person in. The line to wait at the counter was longer than the flight to Orange County was!4.0 Okay
Apr 2021
Pros:
Staff was great at pick up and dropoffCons:
The quality of the vehicle. Given a vehicle with a big dent in the door. Purchased the package that I could choose my own vehicle only to find out I needed to pay an upgrade for a mustang if I wanted. I will not use the choose your vehicle option because I did not get to choose .6.0 Good
Apr 2021
Pros:
staff was ok...drop off was great.Cons:
They did not have my car ready when I got there..They gave me a car with 58,000 miles on it...10.0 Excellent
Apr 2021
Pros:
The staff was very friendly at the Orange County airport. The pick-up was super easy and fast with no wait time. I did get there early and they were able to adjust my pick-up time accordingly.Cons:
I noticed all the employees were Spanish and weren't fluent in English. The staff member that was helping me out had a little trouble understanding my English but I didn't think it was a problem.2.0 Mediocre
Mar 2021
Pros:
Nothing didn’t pick up the car.Cons:
Better customer service7.7
Good
66 reviewsCleanliness
9.0
Comfort
8.7
Pick-up/Drop-off
8.5
Value for money
8.0
One location in East Bluff
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8.0 Excellent
Dec 2021
10.0 Excellent
Oct 2020
Pros:
Staff very friendly and helpful.10.0 Excellent
Oct 2020
Pros:
Staff was professional and friendlyCons:
Nothing, went great10.0 Excellent
Sep 2020
Pros:
They cancelled my reservation.6.0 Good
Sep 2020
Pros:
Car was clean and the pickup and drop offs were very convenient.Cons:
Rental car company did not honor the weekly rate originally agreed on and added an additional $18.79 to my total.2.8 Mediocre
Aug 2020
Pros:
Staff was rude at time of pick up, didn’t have the car I reserved and the solution was the cancel my reservation. My drop off time was outside their working hours and they told me I had to pay another day of rental to return the next day during their hours. Or I could pay to return it elsewhereCons:
The car was dirty, food in between the seats. Gum stuck to the cushion, drinks were spilt and never cleaned up. Sand on the seats. With Covid-19 I would have expected it to be extra clean. No one even wiped the car downEnterprise
7.0
Good
7 reviewsCleanliness
8.0
Comfort
8.0
Pick-up/Drop-off
8.0
Value for money
9.0
3 locations in East Bluff
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10.0 Excellent
Apr 2021
Cons:
For me everything was top notch this visit so THANKYOU enterprise!!!10.0 Excellent
Aug 2020
Pros:
Pick up was easy. They were super nice and explained everything clearly. Drop off was a key drop off. And got my email the next day saying everything was good.Cons:
Everything was good! Everything was explained, and questions answered. Car was super clean- inside and out.2.8 Mediocre
Dec 2016
Pros:
Price was goodCons:
car was dirty and smoked in. when I showed the rep he took it and returned a bit cleaner but still filthy and not even remotely to be clean! after that I sat in the car and turned on the AC and it smelled like cigarets. when i told that to the rep he replied: its a rental car... really...4.0 Okay
Jun 2021
Pros:
The rate was very competitive.Cons:
The location was extremely hard to find, inside the hotel. Very little signage around. I had prepaid and when I arrive there were no cars available. I had to ask if they could call another location to see if there was another car for me. (They did. There wasn't.) I waited for them to clean a newly arrived car. There's also no way to contact the location itself rather than the 800 number. I had to return 1.5 weeks early because my father had a medical emergency and the 800 number wouldn't issue me any refund, saying I had to talk to the location itself, which I could never find a number for. I was in the hospital with my dad for 2 weeks and couldn't drive over or spend the time fighting. Crappy service.10.0 Excellent
Apr 2021
Cons:
For me everything was top notch this visit so THANKYOU enterprise!!!10.0 Excellent
Aug 2020
Pros:
Pick up was easy. They were super nice and explained everything clearly. Drop off was a key drop off. And got my email the next day saying everything was good.Cons:
Everything was good! Everything was explained, and questions answered. Car was super clean- inside and out.2.8 Mediocre
Dec 2016
Pros:
Price was goodCons:
car was dirty and smoked in. when I showed the rep he took it and returned a bit cleaner but still filthy and not even remotely to be clean! after that I sat in the car and turned on the AC and it smelled like cigarets. when i told that to the rep he replied: its a rental car... really...5.6
Okay
18 reviewsCleanliness
6.8
Comfort
7.2
Pick-up/Drop-off
5.6
Value for money
6.8
One location in East Bluff
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Reviews
2.0 Mediocre
Dec 2021
8.4 Excellent
Oct 2016
Pros:
U-Save was great. Its a small operation but they definitely hustle and you get great value for your money.2.0 Mediocre
Sep 2016
Pros:
Nothing.Cons:
The people were rude. There were a lot of limitations and not very well communicated through online orders. Deposit fees were very high and they were not very helpful. I would never recommend this car service to anyone! Don't waste your time and money!! Please pick another option!2.0 Mediocre
Sep 2016
Pros:
NothingCons:
I called U-save the day after I made the reservation to confirm it was unlimited miles. It wasn't. I wanted to cancel the reservation and I have contacted.Kayak, u-Save, and CarRentals.com to help cancel the reseravtion. The reservation STILL HAS NOT BEEN CANCELED. It's been over 2 weeks. No one can seem to help me. I was promised a 50% refund for the cancelation and I have received no refund whatsoever. I am still trying to chase down the cancellation and this was a horrible experience.9.2 Excellent
Aug 2016
Pros:
Very pleasant and enthusiastic employees. Prompt service, the car was ready to go.Cons:
Short wait for the shuttle.10.0 Excellent
Jul 2016
Pros:
Very professional and polite!Cons:
NothingAvis
2.0
Mediocre
5 reviewsCleanliness
2.0
Comfort
6.0
Pick-up/Drop-off
10.0
Value for money
4.0
One location in East Bluff
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10.0 Excellent
Mar 2017
Pros:
I was very happy with the rental car and friendly service received at the Avis Newport Beach location.9.6 Excellent
Apr 2016
Pros:
The attendant yash was friendly, accommodating and helpfulCons:
Some food package left inside - car needed some detailing inside2.0 Mediocre
Jul 2022
10.0 Excellent
Mar 2017
Pros:
I was very happy with the rental car and friendly service received at the Avis Newport Beach location.9.6 Excellent
Apr 2016
Pros:
The attendant yash was friendly, accommodating and helpfulCons:
Some food package left inside - car needed some detailing insideBudget
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in East Bluff
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Reviews
5.2 Okay
Aug 2019
Pros:
I like that the attendant was polite. Price was good for the rental.Cons:
Attendant does not answer the phone. I called at different times on different days, never answered the phone. The attendant left the location to wash a car for an 45 minutes. There is no key drop off at that location. There is no shuttle to the airport that is 1 mi. I will not book w/ budget again.10.0 Excellent
Aug 2019
Pros:
Upgraded to a better car.5.2 Okay
Aug 2019
Pros:
I like that the attendant was polite. Price was good for the rental.Cons:
Attendant does not answer the phone. I called at different times on different days, never answered the phone. The attendant left the location to wash a car for an 45 minutes. There is no key drop off at that location. There is no shuttle to the airport that is 1 mi. I will not book w/ budget again.10.0 Excellent
Aug 2019
Pros:
Upgraded to a better car.SNA Auto Rental
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
4 locations in East Bluff
Orange County Van Rental
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in East Bluff
keddy by Europcar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in East Bluff
Los Angeles Van Rentals
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in East Bluff
NU Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in East Bluff
United Auto Rental
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in East Bluff