Traveller reviews
Overall rating
6.9
Good
Based on 3,278 reviews
Boarding
7.2
Comfort
6.8
Crew
7.8
Entertainment
6.2
Food
6.7
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EL AL information
| IATA code | LY |
|---|---|
| Routes | 112 |
| Top route | New York John F Kennedy Intl to Tel Aviv Ben Gurion Intl |
| Airports served | 57 |
| Top airport | Tel Aviv Ben Gurion Intl |
EL AL traveller reviews
Pros
"Comfortable seats Very nice food."
(in 55 reviews)
""nice crew, left on time.""
(in 132 reviews)
"Service Great value for price."
(in 45 reviews)
Cons
"Old airplane with no wifi."
(in 23 reviews)
"a little more leg room"
(in 14 reviews)
"the hours of the flight."
(in 9 reviews)
Recent reviews
Traveller rating
259
243
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119
Find reviews that mention:
al
leg room
low cost
old plane
food was good
good service
crew was great
delay of two hours
flight was late
tv screen
took four hours
flight entertainment
bad service
seats were very uncomfortable
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3.3
Cons: The staff at check in was terrible and unhelpful. And the entertainment turned off about 3 hours into the flight. (10+ hour flight )
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10.0
Cons: No issues-very clean cabin and bathrooms. Professional team!
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10.0
Cons: The woman who checked me in at the start of my journey from TLV on 2/17/20 provided exceptional customer service. She was very professional and customer service excelled beyond measure. Thank you. My return flight on 3/23/20 was enjoyable and pleasant. Bathrooms on plane very well maintained. I will definitely fly El Al in the future!
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10.0
Pros: ש
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8.0
Cons: The back of the plane was very hot.
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8.6
Cons: a little more leg room
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7.6
Pros: Very helpful crew. Cabin felt brand new. Good food for economy.
Cons: Seat was difficult to get comfortable in. Seatback was broken. USB plug in seatback was broken. Double-prong headphone jack made using my noise cancelling ones a challenge.
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7.6
Pros: The plain... excellent, new and flight friendly
Cons: The comfort
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7.0
Cons: More organized boarding. Better service in flight. The flight attendants didn’t come around accept for meals. No water offered and no snacks in the galley as other airlines offer.
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10.0
Pros: Amazing and loveable crew, on time and very safe
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9.0
Pros: I was upgraded to economy plus at no charge As there were empty seats
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9.6
Cons: No hard liquor. Only wine
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10.0
Cons: meets expectations
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4.3
Cons: Boarding process was not nice. Secondary check up is fine but explanation would be helpful and communication from airport crew was awful.
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10.0
Cons: Excellent flight.
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6.0
Pros: Nothing was amazing on this flight
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4.3
Leg Cramps and Lost Luggage
Pros: El Al flightcrew was courteous and friendly, and the aircraft was new.
Cons: Horrible leg room, poor seat comfort, poor entertainment choices, food and drink service was inconsistent. El Al airline lost not one but BOTH of my checked bags, and the number they gave me to call to open a baggage claim had no answer and a full voice mail box. I will never fly El Al again no matter how cheap.
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8.0
Pros: Everything was excellent but not enough legroom. That is all airlines. Not just El Al. Unfortunate that a 6'1" man has to be punished for being tall.
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5.6
Pros: The service and the smiles of the team. Very professional pilot.
Cons: The food...very bad.
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5.6
Cons: Service and amenities very poor.
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5.0
Cons: The seats were completely uncomfortable. The entertainment and the service were good. The sandwich is horrible.
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7.0
Pros: I did early check in and got through in 15 minutes including security
Cons: No movies
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10.0
Pros: Crew was great. Plane was clean
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10.0
Pros: Very nice crew flight all was amazing
Cons: Nothing
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6.3
Pros: Nice movie. Tasty salad meal. Crew was professional.
Cons: Flight was full and I was requested not to take with me my suitcase on board. This is absurd that they let people bring to plane more stuff than allowed on the expense of other customers.
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9.0
Pros: Seats had enough leg room compared to the normally moved close together seats on El AL planes.
Cons: No hot drinks or any drinks were served other than a small water bottle.
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9.0
Cons: The boarding process is somewhat unorganized.
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7.3
Pros: Professional security and interviewers, best in the world.
Cons: Dated entertainment systems, few choices for films. Earlier food service is better for a late flight.
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8.3
Pros: Yes crew was amazing and bathrooms remained clean for entire flight
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10.0
Pros: yes
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8.6
Pros: Great crew. Great food.
Cons: Seats were ok, could be better.
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6.0
Pros: Amazing knew, service poor food, seat uncomfortable
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7.3
Pros: On time!
Cons: Food!!
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8.0
Pros: The crew was great!
Cons: They have channels on the tv instead of VOD. Pretty old. Also the blankets were dirty.
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4.0
Cons: Not comfatable very basic food
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7.3
Pros: The crew was friendly
Cons: When I plugged my phone into The back of the chair in front of me to charge my phone it would not work and I could not get my phone charged the entire trip which was not good.
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3.6
Pros: The entertainment and that’s it
Cons: The flight was late for an hour and it’s not the first time with el al
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9.0
Cons: Business class on the dream liner is great
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6.3
Cons: It was delayed on 4 hours.
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9.5
Pros: The crew was amazing
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6.6
Pros: Service is good and landing on time.
Cons: BC seats are not comfortable due to the old 777-200 plain. Breakfast was lacking elementary things like warm bread, butter!!! I asked for yoghurt, there didn’t have. These are basics!
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8.0
Pros: Good service
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10.0
Pros: almost eveything
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6.0
Pros: All
Cons: Alll
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9.6
Cons: none
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4.6
Cons: Get more check on agents. Be more efficient with the upgrade bid eponse. Don’t be late!
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5.0
Cons: Online check-in didn’t work (and anyway there is no difference if you check-in online when you arrive at the airport). Security checks were very (very) tedious.
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8.0
Pros: Pleasant crew. Comfortable seats Very nice food. Premium economy definitely worth it.
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9.3
Pros: yes
Cons: non
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7.3
Pros: The crew was nice and it wasn't a full flight so we had room.
Cons: The food wasn't very good and the headphones were a bit uncomfortable
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10.0
Pros: 777 & entertainment
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5.0
Pros: Nice crow
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9.3
Cons: Please be advised that on the ELAL flights there are additional security conducted, and only when I’ve got to the head of the line to board, I’ve been told I need to go through it, and I’ve been addressed aside to their personnel to do so. They should announce that to be cleared to all passengers
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10.0
Cons: Smooth, accurate and very enjoyable.
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2.0
Cons: Staff was rude and abrasive . Was the first time I didn't enjoy my flight. The. Entertainment system was pre historic and the sound was even worse. The duty free had a very small selection.
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4.3
Pros: The application for entertainment was good
Cons: Everything got delayed in an hour and a half, due to intense traffic. This is irresponsible, such things should be planned and taken into account!
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8.6
Pros: Great crew! Nice new plane
Cons: Paid for baggage on the website but website didnt work and was forced to pay full price in person at airport. Frustrating!
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2.6
Cons: Bad service, no drinks offered, hardly any food offered, many kids running in the hallways
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10.0
Pros: i really slept well. comfortable seat
Cons: getting luggage out faster
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7.3
Cons: The movies are playing on the TV screen, the passengers cannot chose when to start a movie. The selection is poor.
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Flight status
EL AL route map
Top airports served by EL AL
- Tel Aviv Ben Gurion Intl Airport (TLV)
- Paris Charles de Gaulle Airport (CDG)
- New York John F Kennedy Intl Airport (JFK)
- Larnaca Airport (LCA)
- Bucharest Otopeni Intl Airport (OTP)
- Milan Malpensa Airport (MXP)
- Rome Fiumicino Airport (FCO)
- Barcelona Barcelona-El Prat Airport (BCN)
- Zurich Airport (ZRH)
- Athens Eleftherios V. Airport (ATH)
- Madrid Barajas Airport (MAD)
- London Heathrow Airport (LHR)
- Dubai Intl Airport (DXB)
- Budapest Ferenc Liszt Intl Airport (BUD)
- Václav Havel Prague Airport (PRG)
EL AL contact information
- LY IATA code
- +91 11 43699200 Call
- elal.co.il Visit
Overview of EL AL
Controlling operations out of a hub in Tel Aviv, EL AL flies to more than 30 countries across the Middle East, North America, Europe, Africa and Asia. A strong focus of the network is connecting Israel to the north through gateway destinations across Germany, France, Italy and the United Kingdom.
Recognized as the official flag carrier of Israel, it serves an entirely kosher menu of meals onboard. Sun d’Or operates as a subsidiary of the larger carrier and concentrates efforts on providing seasonal services to vacation destinations, such as Croatia, Greece and Spain. Codeshare agreements with airlines, such as Air China, S7 Airlines, Iberia and American Airlines, offer a wider-spanning network of connected flights.
You can choose between Economy and Business Class on all EL AL flights, with Premium Economy also available on services operated by wide-body jets. Customers in all cabin classes have access to USB and power sockets. Seats in Premium Economy have inbuilt footrests, while those in Business Class extend to a 78 in flat bed. The Business Class experience includes the option of choosing an isolated window seat or larger shared central spot that comes with a privacy divider.
Boeing is the preferred manufacturer, with their aircraft making up the entire fleet. Models such as the 787-9 and 737-800 are some of the most commonly flown. A simple blue and white design decorates the fleet with the Star of David painted on the tail. A unique 787 Dreamliner has an old-fashioned retro livery, while all planes are named after Israeli cities, which is printed underneath the cockpit window.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.