Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger van |
SUV |
Commercial |
Pick-up truck |
5.6
Okay
128 reviewsCleanliness
7.8
Comfort
7.6
Pick-up/Drop-off
5.2
Value for money
6.1
2 locations in Downtown
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Reviews
2.0 Mediocre
Jan 2021
Cons:
They didn't have any cars, despite me having (and confirming) a reservation.2.0 Mediocre
Dec 2020
Pros:
The car was comfortable .Cons:
The pickup was an absolute nightmare at dc location. Not enough people working, huge lines, line waits, they didn’t have enough cars. They also marked my tank as being full when it was not. I was also charged an additional $20 for some unexplainable reason that I have to now spend time looking into. Never again.10.0 Excellent
Sep 2020
Pros:
The staff was very helpful and friendly.2.0 Mediocre
Aug 2020
Cons:
They charged me a $180 fee with no information as to why. Terrible customer service.10.0 Excellent
Jul 2020
Pros:
Super easy9.2 Excellent
Jul 2020
Cons:
The dropping off of the car was a little frustrating.5.1
Okay
69 reviewsCleanliness
6.8
Comfort
6.7
Pick-up/Drop-off
5.3
Value for money
5.7
2 locations in Downtown
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10.0 Excellent
Feb 2021
Cons:
Great service! Friendly staff! Gave me a free upgrade since there was going to be a snow storm and they wanted me to stay safe!2.0 Mediocre
Dec 2021
Pros:
I had to wait an hour outside after arriving on time for my pickup. Once I was inside the agent was awful: rude, unaccommodating, eager to stick me with a pickup truck. What is the point of reserving a particular kind of car if I'm just given what's available after the small car I needed and requested is nowhere to be found, nor, as I was told, is a particular kind of car even guaranteed? I drove the SUV I was given as little as possible while I had it because it was nearly impossible to park it in the city.Cons:
Customer service, wait time, availability, respecting the reservation that i had made.2.0 Mediocre
Dec 2020
Pros:
Horrible service... additional charges for no obvious reasons. WTH!!!Cons:
Charge what they said10.0 Excellent
Nov 2020
Pros:
Great staff10.0 Excellent
Jul 2020
Pros:
Friendly staff, explained everything clearly, not rushed, car pick-up and drop-off went smoothly -- great rental experience!10.0 Excellent
Jul 2020
Pros:
Weiney Tolessa with Avis at Georgetown location was extremely helpful with my check in process. I greatly appreciated her professionalism.3.4
Mediocre
75 reviewsCleanliness
4.0
Comfort
4.5
Pick-up/Drop-off
3.6
Value for money
3.8
3 locations in Downtown
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Reviews
2.0 Mediocre
Jun 2022
8.0 Excellent
Dec 2022
2.0 Mediocre
Dec 2022
2.0 Mediocre
Dec 2021
2.0 Mediocre
Dec 2021
2.0 Mediocre
Oct 2021
9.0
Excellent
20 reviewsCleanliness
10.0
Comfort
9.0
Pick-up/Drop-off
10.0
Value for money
9.0
One location in Downtown
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Reviews
8.0 Excellent
May 2021
Pros:
Staff was friendly and car was really clean.Cons:
The location is not where it says it is so I had to look around for it. Gotta update the address.10.0 Excellent
Dec 2021
Pros:
Great car - thank you! Friendly representatives too!8.0 Excellent
Aug 2020
Pros:
Staff was quickCons:
Was looking for an EZ-pass8.0 Excellent
May 2020
Pros:
staff was efficient and friendly - perfectCons:
the car was broken, or not? the display showed a wrong number in the amount of oil left in the car. teach your employee about that and keep it up to date or inform rentor before renting10.0 Excellent
May 2020
Pros:
Staff was excellent!!!Cons:
Better appointment times10.0 Excellent
Oct 2019
Pros:
Staff was friendly and helpful, pick-up and drop-off were efficient, brand new car in perfect condition.Free2Move
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Downtown
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Downtown