The Dollar rental agency said they were "out of cars" when I got to the desk (even through they were renting cars to others in front of me and to those after me when I left the desk). Therefore, they said that I had to pay approximately $200 more than the rental agreement was made for. This is because they HAD to UPGRADE me to a higher priced car. I said that they didn't need to charge me more because they were low on vehicles. They said that because I made the agreement through KAYAK that it was an issue that I had to address with KAYAK and that they would not honor the contracted agreement. I guess I am not going to be using KAYAK again. I ended up canceling the contract that I made through KAYAK when at the Dollar rental desk and walked over to the Hertz desk and got a different car for $20 more than the price I was contracted with through KAYAK at the Dollar agency and went on my way. It was a BIG waste of time using KAYAK.Reviewed 2 Feb 2023
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2.0
Car smell cigarettes, blinker doesn’t work, tires were almost flat, heated seats didn’t work. For $230 for one day rental the company should call DOLLARSSSS…. Cuz you don’t get what you pay for.Reviewed 2 Feb 2023
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10.0
i was gery goodReviewed 2 Feb 2023
review from
10.0
N/AReviewed 2 Feb 2023
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2.0
The reservation I made wasn’t recorded so I had to pay three times as much Otherwise fineReviewed 2 Feb 2023
review from
10.0
All goodReviewed 1 Feb 2023
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4.0
We got the van on the mystery special and that was great. The check in was horrible. It took FOREVER because we refused to buy the extra insurance as we had purchased private insurance at home. The lady badgered us and bullied us endlessly and would not let up. Finally she handed us the car keys. We had to come back and ask her what kind of car we were driving as she didn’t bother to mention it.Reviewed 1 Feb 2023
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2.0
Needed to cancel and they charge all the money paid in advance as a cancellation feeReviewed 1 Feb 2023
review from
10.0
The booking agent was very helpful.Reviewed 1 Feb 2023
review from
10.0
All good except getting car out of lot. For some reason this takes at least five minutes.Reviewed 31 Jan 2023
review from
10.0
Everything was as promised, and on time.Reviewed 31 Jan 2023
review from
10.0
The service was smooth and easy, at both pick-up and drop-off. They upgraded me to a standard since they lacked a mid-sized, but the gas cost was still manageable. The only issue was the lack of a mapping software, meaning we had to travel with our own Garmin system. Using my phone would incur roaming charges.Reviewed 31 Jan 2023