Overview

Europa Gatwick Hotel & Spa

Balcombe Road, Crawley, RH10 7ZR, United Kingdom
+44 129 388 6666

₹ 2,970+

Overall guest ratings

5.4/10 OK
based on 3,351 reviews

Review highlights

  • 6.5
  • 5.9
  • 5.0
  • 4.6

Nearby

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    About

    Located in Maidenbower, this hotel is 0.5 mi (0.8 km) from Worth St. Nicholas' Church and within 3 mi (5 km) of Hawth Theatre and Tilgate Park. County Mall Shopping Centre and Crawley Town Hall are also within 3 mi (5 km).

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    Expedia

    Amenities

    • Parking
    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Internet
    • Wi-Fi
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Tennis
    • Cable or satellite TV
    • Air-conditioned
    • Business centre
    • Express check out
    • Long-term parking (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    5.4 OK
    based on 3,351 reviews
    • 6.5 "Average value."
      6.6 "66% thought it was adequately priced."
    • 5.9 "Location is acceptable."
      5.0 "Only 50% were satisfied with the proximity to shopping."
    • 5.3 "Service is ok."
      6.4 "Only 64% found the staff to be friendly enough."
      5.2 "Bar service was average, according to 52%."
    • 5.0 "Internet is average."
      4.5 "55% said the wifi quality was bad."
    • 4.6 "Breakfast is below average."
      3.3 "67% said the breakfast was too expensive."
    • 3.6 "Disappointing food."
      3.8 "62% did not like what was on the menu."
      1.4 "For 86%, the dining experience was not enjoyable."
      4.6 "The price was too high for 54%."
      0.4 "Unclean dining area, according to 96%."
      1.6 "84% found the side dishes unedible."
      4.6 "54% were unsatisified with the snacks."
      2.5 "75% said the pork dishes didn't taste good."
    • 3.2 "Quite uncomfortable."
      3.2 "68% didn't like the uncomfortable beds."
      3.0 "70% said rooms were small."
      2.3 "77% thought it was too noisy."
      3.6 "Air conditioning was criticized by 64%."
      3.8 "62% criticized the small bathroom."
    • 2.8 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
      1.0 "90% didn't like the architecture."
      3.6 "For 64%, the lobby entrance was sub-standard."
      1.2 "88% thought the facilities needed updating."
      3.8 "62% complained about the elevator."
      2.5 "75% didn't like the smoking area."
      2.8 "72% were unhappy with the handicap accessible facilities."
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    Overall rating

    5.5 OK
    based on 1,641 reviews
    • 6.4 "Location is acceptable."
    • 5.8 "Service is ok."
      6.2 "Only 62% found the staff to be friendly enough."
      5.3 "53% said the reception staff was ok."
      5.3 "Bar service was average, according to 53%."
    • 5.0 "Internet is average."
      4.5 "55% said the wifi quality was bad."
    • 4.5 "Breakfast is below average."
      3.3 "67% said the breakfast was too expensive."
    • 4.2 "Disappointing food."
      4.1 "59% did not like what was on the menu."
      1.3 "For 87%, the dining experience was not enjoyable."
    • 3.1 "Quite uncomfortable."
      3.3 "67% didn't like the uncomfortable beds."
      2.9 "71% said rooms were small."
      2.2 "78% thought it was too noisy."
      3.7 "Air conditioning was criticized by 63%."
      4.5 "55% criticized the small bathroom."
    • 3.0 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      1.2 "88% didn't like the architecture."
      1.5 "85% thought the facilities needed updating."
      3.5 "For 65%, the lobby entrance was sub-standard."
      3.0 "70% were unhappy with the handicap accessible facilities."
      2.8 "72% didn't like the smoking area."
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    Overall rating

    5.3 OK
    based on 603 reviews
    • 5.9 "Average value."
    • 5.8 "Location is acceptable."
    • 5.6 "Pool is mediocre."
    • 5.1 "Service is ok."
      6.2 "Only 62% found the staff to be friendly enough."
    • 4.9 "Internet is poor."
      4.4 "56% said the wifi quality was bad."
    • 4.3 "Breakfast is below average."
    • 3.4 "Disappointing food."
      1.4 "For 86%, the dining experience was not enjoyable."
      3.9 "61% did not like what was on the menu."
      4.0 "The price was too high for 60%."
    • 3.1 "Quite uncomfortable."
      2.9 "71% didn't like the uncomfortable beds."
      3.5 "65% said rooms were small."
      2.2 "78% thought it was too noisy."
      3.7 "Air conditioning was criticized by 63%."
    • 3.0 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      1.1 "89% didn't like the architecture."
      1.3 "87% thought the facilities needed updating."
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    Overall rating

    3.9 Mediocre
    based on 167 reviews
    • 6.3 "Average value."
    • 5.5 "Location is acceptable."
    • 4.6 "Breakfast is below average."
    • 4.4 "Service is below average."
      4.5 "55% indicated the reception staff was not good."
      3.9 "61% thought the service was unprofessional."
    • 2.9 "Quite uncomfortable."
      3.0 "70% didn't like the uncomfortable beds."
    • 2.8 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
    • 2.5 "Horrible vibe."
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    Overall rating

    5.5 OK
    based on 938 reviews
    • 5.7 "Service is ok."
      6.6 "Only 66% found the staff to be friendly enough."
      5.3 "53% said the reception staff was ok."
    • 5.7 "Location is acceptable."
    • 5.1 "Internet is average."
      6.7 "67% thought it was adequately priced."
    • 4.1 "Breakfast is below average."
      2.8 "72% said the breakfast was too expensive."
    • 3.6 "Not very comfortable."
      3.2 "68% didn't like the uncomfortable beds."
      3.4 "66% said rooms were small."
      2.8 "72% thought it was too noisy."
    • 3.6 "Disappointing food."
      1.6 "For 84%, the dining experience was not enjoyable."
      3.8 "62% did not like what was on the menu."
    • 2.7 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
      3.2 "For 68%, the lobby entrance was sub-standard."
      1.0 "90% didn't like the architecture."
    • 2.5 "Awful rooms."
      1.7 "83% said rooms were dirty."
      1.8 "82% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      3.2 "68% didn't like the uncomfortable beds."
      0.8 "92% said the bathroom was dirty."
      0.9 "91% found problems with the furniture."
      0.5 "For 95%, the rooms looked old."
      1.6 "84% thought the tv was sub-standard."
      3.4 "66% said rooms were small."
      3.0 "70% had problems with the shower."
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