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One location in Tacoma
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Reviews
2.0 Poor
Sep 2020
Pros:
I did not even get to rent at all.2.0 Poor
Aug 2020
Pros:
Friendly yes, helpful.....I guess. He let me know he didn’t have the car I’d reserved or anything available that could accommodate 6 people.Cons:
Inventory. Place was filthy. Understaffed. Associate wore mask under nose.2.0 Poor
Aug 2020
Cons:
Everything.5.6 Fair
Aug 2020
Pros:
Staff understood peoples' needs, no judgment, I much appreciated their willingness to help peopleCons:
They were severely understaffed, an extremely slow process for check in as they handheld multiple customers with only one agent. She was great!10.0 Wonderful
Jun 2020
Pros:
Staff helpful in obtaining rental van we needed10.0 Wonderful
Jul 2019
Pros:
Everything was perfect above and beyond quick easy and was the best deal aroundCons:
Nothing everything was perfect2 locations in Tacoma
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8.8 Very Good
Jun 2018
Pros:
Most affordable we could find2.0 Poor
Oct 2017
Pros:
NothingCons:
They had no minivans or SUVsa available and did not let me know till 2hrs before pickup5.2 Fair
Sep 2017
Pros:
Jadida was very friendly and helpful when I picked up and dropped off the car. When I returned the car early, Avis tried to charge way more than if I'd had it the whole time, but again Jadida was really helpful and got that straightened out too.Cons:
My rental confirmation said it started at noon on Labor Day. So, I arrived at 12:15 and the office apparently closed at noon that day. The guy says, "we're closed." I told him my email said to get the car at 12. "Right, it's 12:15" he says, and started walking out. Fortunately, Jadida stayed and helped me. The car I got hadn't been cleaned. The inside was ok, but the outside was really dirty with dead bugs all over the grill.8.0 Very Good
Jul 2017
Pros:
Rented a Corolla...lots of pep. Overall, a great experience8.4 Very Good
May 2017
Pros:
easy to find and get outCons:
weren't a lot of stores open on Sunday2.0 Poor
Feb 2017
Pros:
NothingCons:
If using a debit card you have to go thru a credit check....if you don't pass you can't rent. If you pass you have to put down a Ludacris deposit.4 locations in Tacoma
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8.0 Very Good
Oct 2019
Pros:
Very friendly and helpful9.2 Wonderful
Jul 2019
Cons:
Overall the rental was nice, the only minor issue I had and it was probably due to high volvume, but the inside was not necessarily the cleanest but for what we needed it suffices. I usually get top notch from enterprise so I won’t fault them for this one transgression. I’d use them again8.8 Very Good
Jun 2019
Cons:
After hours drop off!10.0 Wonderful
May 2019
Pros:
The staff was really helpful and friendly. No pressure to buy insurance, which was supplied by my credit card.Cons:
Nothing. I'd definitely use them again!10.0 Wonderful
Sep 2018
Pros:
Service are very efficient10.0 Wonderful
Feb 2017
Pros:
Great service, fast/easy pick up and drop off, friendly CS, no problems with car, upgrades and discounts. A+!2 locations in Tacoma
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8.0 Very Good
Sep 2022
10.0 Wonderful
Feb 2021
Pros:
the staff was very helpful and nice. The car was very clean and nicer than I expected4.4 Mediocre
Oct 2019
Cons:
I was told over website that budget,will accept Debit Card, but at location that is not true.2.0 Poor
Nov 2017
Pros:
Fairly good websiteCons:
The website rental confirmation did not correspond to actual car availability. The rental confirmation did not actually exist. Had I not called the local rental office, I would not have found out there there were no cars to rent - and I would have been totally out of luck and stranded.2.8 Poor
Nov 2017
Pros:
NothingCons:
Waited almost an hour to pick up my car. The employee was very slow and not customer service friendly. Did not give the car I ordered. Changed the insurance I had already bought for $18 on kayak. And made me get whatever he was selling. Double the price. He acted like he gets paid on commission. Reserved the car for about $50 on Kayak and he tried to charge me over $200. Still paid more than what my reservation said. will never use them again. Drop was at 8am and no one was there. Had to wait for the same employee to open the store. Late.10.0 Wonderful
Oct 2017
Pros:
Very easy and fast check-inOne location in Tacoma
One location in Tacoma
Most popular car type | Intermediate |
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