Charged me for an extra day because they did not c
Pros: Car was clean. I ordered a smaller car (Ford Focus) because I wanted good gas mileage. They did not have one when I showed up so after spending 10 minutes trying to get me to pay more money for an upgrade they gave me the bigger SUV (Chevy Equinox) at the same price. The care was very nice, very comfortable so it is hard to complain but it is not what I asked for.
Cons: I called the Frisco Location I rented from and confirmed they had a dropbox and that it was OK to drop the car off after hours Wednesday night. I was paying through Thursday morning but I had no problem with that. I received an conformation E-mail that they received the car on Friday morning. I asked them what they charged me and they added an extra day charging me through Friday even though the large white SUV was parked a few feet from their front door. I asked them to remove the extra day and said I had the gas receipt from the gas station they share a parking lot with to confirm the time and date I dropped off the vehicle. They said there was nothing they could do but they would talk to the manager next week about it!!!
Pros: They did NOT have the car I rented or a similar car! What they had was nothing close to what I had rented. The person at the counter was rude and unhelpful.
I ended up renting from another company while standing in the lobby at Budget. This was on Christmas Eve and it cost me 250.00 more. I want that money back from soneone and am ready to go after them
I will NEVER use Budget Rent car again.
29 Feb 2016
Watch the small print!
Pros: The car was new and clean.
Cons: Thought I was getting unlimited mileage but the small print said 1750 miles included. Went about $400.00 dollars over that. My fault but I am sure many people missed the very small print.