Pros: Pick up and drop off was very quick, I was in and out in less than 15 min both times. I paid $180 total for a week long rental of an economy car, which I thought was a very good value.
Cons: Economy car is economy. No remote door locks, very tiny car, lots of road noise, but what do you expect when renting this cheaply? On the plus side I ended up with a car that had XM radio. Usually this would cost an extra $6 per day, but I didn't ask for it so I didn't pay for it.
31 Oct 2016
Cons: In general I am very unhappy with the service, and do no intend to rent a car at enterprise again. The credit card device wasn't working properly, I've mentioned several times that my credit card was ok, but the attendant was very rude, and gave me the impression that I was lying about it. At the end we use another credit card device and worked.
24 Nov 2016
Would not give me the car
Pros: My review is for Enterprise, NOT KAYAK. Kayak is great.
Cons: However, when I showed up to get the car, which I needed for a job interview near where I'm moving, my reservation was acknowledged and I was told "we don't have enough cars to fill the reservations." I left without the car and had to miss my interview. When I called corporate, they contacted the store I went to and were told that, actually, no one has come into the store and they don't remember having a conversation me. Their system showed that there were cars and that I had one reserved. But they continued to deny that I had even been in there. Very ridiculous, unprofessional, and I was not given any resolution.
Cons: Without consent or notification, my credit card was charged $200 when I picked up the car, then charged the $54 rental when it was returned the next day, along with another $200 charge. I contacted the number on the Budget receipt, who said those charges were "authorizations" and would come off. It's been 6 days, and still no pending transaction reversing the $400 in additional charges. They're also showing up in my credit card detailed billing as "purchase", not "authorization".
Pros: I reserved the car and expected there to be a car for me. Hertz called two hours before I was to pick up and said basically "we don't have a car for you....screw you.....we might have one in a couple days. And now I know that if you dont PAY for it when you reserve it....you really have nothing. Worst experience ever. Ended up costing my twice as much with Budget. $600