4.0 Okay22 Oct 2018
Closed at 12 on weekendsPros: Not muchCons: Was not informed of a $25 after hours drop off fee, or a $50 different drop off location fee. Was not informed that Costa Mesa closed before scheduled drop off time, and that drop off subsequently was at airport. I needed special instructions for the airport drop off.
10.0 Excellent16 Jul 2018
Great Job Frank and Staff.Pros: Great Customer Service From All the Staff.
10.0 Excellent28 Apr 2017
Pros: Love it
10.0 Excellent15 Feb 2017
Great van at the best price we could findPros: I would not hesitate to use this company again, and when we go back to this area I will definitely look here first for my rental van. The staff members we encountered were friendly and attentive. When we lost a cell phone Milton the General Manager personally attended to having it overnight shipped back to us, and Raphael, the one who found the phone in our returned van, searched the entire van to find it, which was no easy task because the phone was black on a black mat and under a seat.Cons: This isn't the rental company's fault, but the city imposes a restriction upon rental pickups, so they have to go to a special parking lot, and I wasn't aware of this.
10.0 Excellent19 Jan 2017
So pleasantPros: We worried after reading some reviews, but this rental company was awesome. Friendly service from pick up, to drop off. Quick, clean, and total steal! The van was clean and ran beautifully. If you rent to experience a brand new car with all the bells and whistles, this won't suit you. But we loved it and hope others give them a try.Cons: It was a little unclear what we needed to do once we got to the airport and even the airport info people hadn't heard of the company. Perhaps a bit more explicit instructions on how to get a ride to the rental facility would help.
9.2 Excellent9 Jan 2017
Best bang for your buckPros: I needed a van to carry 8 people (including 3 car seats with kids) and renting a kia sedona from here did the job! Great people, fast service, and overall a pleasant experience.Cons: Since it's a smaller, outside-of-the-airport shop, the rentals are a bit older and sometimes worn-down. (i.e. color stained but clean seats) No odor problems or anything like that, but you can tell when you get a van that someone used for camping/ snowboarding. Regardless, the price and service makes up for all of that!
8.8 Excellent16 Dec 2016
Pros: the value. You get a large van cheaper then the car.
9.6 Excellent17 Nov 2016
Great people to work withPros: The drop off and pickup team were great to work with. Very helpful staff. The van ran great and had some serious get up and go. Pretty painless experience.Cons: I would like to see some newer and higher quality car seats. The van was a little dinged up, but ran fine. It was clean, but it wasn't spotless if that makes sense.