Cons: Never went there as Budget didn't give me a car. Wound up perfectly happy with my Avis car.
31 Jan 2017
Pros: they did not try to upsell insurance, and were very quick on pickup and dropoff at the airport. Car was in great condition. No complaints.
10 Nov 2015
Cons: It just wasn't very clean. Usually we get a relatively new car as a rental, but not this time: a few stains on the back seat, etc.. But it got us to and from.
15 Dec 2015
Easy drop off
Pros: Easy drop off in the airport; The parking lot attendants were helpful in directing me to where I needed to go.
Cons: The directions for after-hours drop off were not clear and I almost put my paperwork in the wrong dropbox because I was so unsure of what to do.
18 Dec 2015
Pros: Ease of pickup at airport and turn in at airport.
Cons: Car needed some cleaning inside and nobody went over car with me to record prior damage.
18 Dec 2015
Pros: Location of lot is close to terminal
Cons: Unclear/limited signage in the lot. Had to ask attendant at competitor where I needed to go. Key drop off box had no Budget signage. Shared lot spaces and kiosk was confusing.
25 Jan 2016
Pros: Another car rental company screwed up our reservation. In a few moments we were at the Budget desk and had a car to rent. Budget told us it would be ready in an hour. 35 minutes later the guy at the desk told us it was ready. Very impressed. Easy to to find our car. Easy to turn back in. Great experience.
1 Mar 2016
Great experience. Excellent counter service at pi
Pros: Friendly service. No shuttle to the rental car pick-up/drop off. Simply a 50 yard walk from the in terminal counter to the pick-up lot.
30 Jun 2016
Pros: They had the car pulled up by the exit of the airport so didn't have to go over to the rental car lot. Very easy and quick.
Went out of their way to make certain I was satisf
Pros: Made it clear what I thought and felt mattered. Really appreciated it. Will definitely make them my first stop when looking for a rental! Thank you!
6 Jan 2016
Cons: Unable to rent the car due to having a debit card but no major credit card. This was my fault as I did not read the fine print when renting from an airport. The problem was that enterprise does not give you the option of using a credit check but did suggest contacting Kayak to transfer to a competitor who did offer that option. Try as I might there was no way for me to contact anyone at Kayak to even attempt this option. I did use the comparison option during my Kayak search and thought that maybe I had unknowingly used Hotwire or a similar option so I also contacted several of the companies I rembered using in the comparisons. Everyone of the other companies I called attempted to help me. My complaint is that there was not even anyone to talk to at Kayak to help resolve the problem or even to tell me there was nothing they could do. Needless to say I won't be using Kayak again.
8 Jan 2016
Pros: Fast, easy pick up right on airport property! Car was very clean, staff was very friendly.
Cons: Car did not have cruise control. The air freshener used for cleaning was VERY strong for the first two days.
3 Apr 2016
Pros: Quick pickup and closeness of the car to airport
3 May 2016
Quick and economical
Pros: No wait
Cons: All good
8 May 2016
Cons: We were accused of the damages on the bumper which were there before we picked up the car in Punta Gorda. This accusation almost made us late to boarding our flight on time.
22 Jun 2016
Pros: That I reacted calmly in the situation when I was in a hurry
Cons: I was unable to pick up the car because I only had a debit card and not a credit card. I don't remember seeing that in the terms but maybe I had missed it. I was lucky that Hertz took debit cards and had one vehicle left. I lost a half hour and $70 in the situation. It was not a good day.
20 Sep 2016
Pros: The car got good gas milage
Cons: Car seats were stained. Car was only 3/8 full of gas I dropped it off with 3/4 full tank and was still charge for gas!!!
4 Dec 2016
Worst customer service ever experienced
Cons: Unorganized in the kiosk. Gave an inaccurate receipt and never closed out the rental. Could not assist me to get the extra unnecessary charges removed. I will never rent from them again. I will also advise others to not rent from this business either.
Pros: Friendliness of agent, ease of rental on line, nice Ford Escape. Had medically emergency and needed to return car early, no hassle. Everything was great.
5 Jul 2016
Pros: Car was well kept. Drop off person was a breeze to work with.
Cons: Pick up associate was less than inviting. Lots of hidden fees. Overall, staff was very unprofessional.
9 Jul 2016
Pros: Nissan Altima was nice size; comfortable with good tires.
Cons: Bluetooth did not work. I was unable to play music on my smartphone.
6 Sep 2016
car was not at ready for the time it was reserved,
Cons: car was booked for pick up at 11. when arrived car was not there. we had tight dead line to be some where. front desk agent would not expedite and ask us to wait till car gets there. we had to go to diffrent avis location and pay more to get the car.
6 Oct 2016
Cons: Had too wait while the employee got his act together.
14 Jan 2017
Pros: Very effficient return process once parked car.
Cons: Did not see signage for Avis return in advance. Had to look while trying to drive around area. Then waited behind several cars that were leaving. I was trying to park and get to flight. The other cars were asking questions. Seems like area was to narrow, I could have gone around and parked to get to my departing flight.
14 Feb 2017
Pros: Easy return of car.
22 Feb 2017
Pros: Create cleanliness and a well-functioning vehicle
Cons: We were a group of six getting two cars. We waited outside for over a half hour. When your van finally arrived the rest of the people that came out after us rushed to the van and climbed in. Leaving us one seat. We were told that he would be back in 20 minutes or so to pick us up. Another rental was there in fact this was their third trip there while we were waiting for our guy to show up the first time. He offered us the same deal and we went with them maybe you need to have better service for pick up. We had two ladies that were almost 70 standing out in the sun waiting. We will think twice before using you again
28 Dec 2016
Pros: Friendly, accommodating, and good value. Our keep compass was clean and comfortable.
28 Jan 2017
Pros: Friendly and fast. Great value.
6 Feb 2017
Drop off location is a joke
Cons: the drop off location is a tiny kiosk located in the back of a holiday inn
There are no signs telling you where it's located out by the main road
The shuttle service is in no hurry to take you to the airport
Pros: Ease of picking up the car and being able to pick car.
Cons: Waiting in line to pick up car.
Return location was difficult to find and there was no signage to indicate location.
Miss information about return which indicated a gas receipt which was not necessary.Really.
Additional charge for additional driver which I didnot use as a result.
Pros: The workers were very helpful and accommodating!
Cons: Hours are limiting. There was no notice on the my reservation that I needed the policy number if I was not taking their insurance.
18 Oct 2016
Pros: hertz was very friendly and efficient
Cons: The Nissan versa sucked to travel in the seats were so uncomfortable we got an upgrade and the car was still soooo tiny no more then 3 people could be comfortable in this car with luggage. The car also sounded like it was going to die every time you accelerated.