Cons: Refusal to rent to me because I don't have a credit card. Wanted 2 utility bills, latest paycheck stub, and proof of vehicle insurance, which had to be active for over 6 months. Moved a month prior and had just changed insurance. Was not informed of debit card policy until I arrived at counter 2 hours late departing for my wedding. Was charged $72 for insurance on vehicle I did not rent. That's the last money budget will ever get from me.
Cons: Car had unsightly body damage.
Tank was supposed to be full and was only 3/4 full.
28 Feb 2017
Think Twice Before Renting from Budget
Pros: I appreciated the check-in from the personnel upon my return. A far cry from the terrible experience I had when checking out the vehicle.
Cons: Customer service at the front counter when I went to pick up the vehicle was challenging and extremely frustrating. I felt as if the front desk attendant treated with contempt and disdain.
Although I try not to just pull the race card, it was clear to me that I was being treated the way I was because of my color. I will think long and hard before ever going back to Budget Rental.
I will say, however, when I went to return the vehicle and told my story to the supervisor, she was very professional and accommodating and listened to my complaint. While it was reassuring to know that the service I received at the hands of the desk attendant was isolated, according to the manager, the sting and bad taste left could not be erased.
Cons: The worse thing was it was impossible to wash the wipers while driving! Upon discovering there was no washer liquid in the reservoir, we attempted to fill it and it just ran out onto the ground. I hope this gets fixed, and on this particular car the marks of where wide take had been put on the 3 passenger doors should be removed alsao.
27 Oct 2016
Unhappy that at&t bill wasn't accepted
Pros: The enterprise employee was very helpful and accommodating, and the prices were ideal
Cons: All the proof we were told to bring was excessive, and then when we brought it, three loopholes that weren't mentioned made it impossible to rent from entetprise.
#1 our bill wasn't Suddenlink or a necessity and it was the only one up to date on late fees. So we were unapproved in the end.
#2 one family member was paying and one was driving. So we both had to prove liability of course and the fact that we live in the same house with the same proof of residence wasn't acceptable
#3 the fact that a twenty one year old was paying while a 50 year old was driving tacked on a $40 fee because the car was in the twenty one year olds name.
Too many loopholes and too difficult to become approved, then if that's possible too much red tape and nickle and dime-ing being tacked on at the last minute. But great customer service and respect!
Cons: I thought I was renting from airport. When It turned out I wasn't there was no option but to throw away the prepaid reservation. Hertz were completely unsympathetic so I rented at a different supplier.
5 Oct 2016
It started off rough
Pros: Decent car, very clean
Cons: The rental process was flawed, at best. Because I was dropping off at another location, they wanted to put me into a standard car, but my rental was for a full size car. Further, the rental agreement had to be filled out by hand, and customers were queuing behind me, impatiently. The rental agent had to call a manager at home, because he didn't know how to rent the vehicle, because it was a manual agreement and I was returning to another location.