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2.0
Before returning the car, I filled up with a full tank of gas outside of the JFK Airport. When car was returned, the gas odometer pointed to the full level but no one really came to check it. Only after I received the receipt afterwards, it said the gas tank was 13.4 gallon and when they gave me the car it was 14 gallon. So they charged almost $6 based on their rate of almost $10/gallon. I think this is a ripped off. Budget just wants to make extra bucks here and there. When I first got into the car, the dashboard showed what's in the tank cam still drive about 525 miles. After I filled up and returned the car, it showed the gas can drive 541 miles, which means I returned with actually more gas than when I got the car. Never rent from Budget again.Reviewed 19 Dec 2022
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2.0
There was a chunk of the tire missing when we went to pick it up. We drove 13hrs and the rotors and brakes were in terrible condition and the tires had no tread. The wheel would shake when trying to stop. Very upset budget couldn’t take the time to look over brakes and rotors before customers came to pick the car up. I was surprised we made it to our destination safely it was that badReviewed 11 Sep 2022
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2.0
I waited 2.5 hours in line to pick up my car. And I did the pre-registration. Something is not working in your process.Reviewed 4 Sep 2022
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10.0
Easy process! Friendly customer service representatives from start to finishReviewed 3 Aug 2022
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10.0
No AC in the bus.Reviewed 11 Jul 2022
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2.0
First car was so dirty they gave me a new one. The second car did not have a working a/c and I had to drive two hours to exchange it because all locations were closed during holiday weekend except airport. Third car they gave me was scratched up, beat up and dirty inside. Unreal.Reviewed 1 Jun 2022
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2.0
None perhaps better payments optionsReviewed 30 May 2022
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4.0
I had a drop-off time scheduled for 7 PM, and they failed to warn me that the drop-off location closed at 6 PM. When I called them, they informed me that if I didn't make it in by 6 PM and had to use the drop-off box to leave the car, I'd be charged another day. Therefore, at the last minute, I had to rush to get the car in before closing time because they failed to inform me of this information.Reviewed 8 May 2022
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2.0
1. Customer rep tried to overcharge at pick up, changing the requested time and date to make it over 2 day. 2. My credit card was charged twice (talking to my CC about this, waiting for tx to post so we can report that as fraud. 3. No receipt upon dropping offReviewed 18 Apr 2022
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2.0
It was winter time car tires were horribleReviewed 2 Apr 2022
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8.0
Process went well overall. Staff was professional but not really friendly. My car had an issue with the windshield wiper not working.Reviewed 20 Mar 2022
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4.0
Picked up the car. After I got on the highway I saw that the tire low-pressure warning was on. One tire was below the safe threshold and the other three were all on the edge. When I was finally able to get to a service station with an air pump (that I had to pay for) I also saw that both front tires were bald. I was fortunate that I did not have to drive in any wet or snowy weather during the rental period. This should have been checked before renting the car to me. The only response I got when I returned the car was: "Guess we will have to check that." Super dissatisfied with Budget/Avis.Reviewed 6 Mar 2022
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