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2.0
The staff was nice. I was charged the wrong amount. I followed all the directions to drop off my paperwork and keys in a box because the location was closed when I arrived at the airport. Instead of being charged 87.09 I was charged 105 on my credit card. I have the original receipt and a picture of the mileage etc but have to take the time and hassle to dispute it with my credit card companyReviewed 2 Nov 2022
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10.0
All is good very easy and fast atentionReviewed 31 Oct 2022
review from![cheapflights]()
1.9
Be sure to talk through EVERY CHARGE. Even though I denied all additional offers, they tacked on an additional charge. And when I asked about the final total being nearly $150 over my reservation price, they said that was for the deposit that would be refunded back to my account after dropping off the vehicle. Little did I know, when I checked my CC account afterwards, price was nearly $350 over my reservation price. When I asked about it at the front desk, they said their hands were tied since I initialed the final price. But since I was given false information before initialing, I feel taken advantage of. Will be reporting this and asking for a refund of the additional funds. Very unprofessional.Reviewed 12 Oct 2021
review from![kayak]()
1.9
The female staff was too aggressive and unfriendly. Remember, service is fundamental to service.Reviewed 22 Aug 2021
review from![kayak]()
7.9
Easy checkin and checkout. Agent was friendly.Reviewed 15 Aug 2021
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10.0
I rented from "Payless" not Budget. Didn't care for the $200 refundable security deposit, but that's the way it is today. Vehicle (Toyota Corolla) was in excellent condition, good gas mileage and pick up.Reviewed 19 Jul 2021
review from![kayak]()
10.0
Pros:The drop off was easy and the young man who rented us the Jeep Wrangler was especially helpful in getting us rolling.Reviewed 30 Jun 2020
review from![kayak]()
2.0
Pros:I did not rent from budgetCons:You should adversities the credit card and debit card policies more clearly for the companies you provide rentals for.Reviewed 22 Jun 2020
review from![kayak]()
6.8
Pros:the carCons:They try to sell other car, or other insurance. I wanted the car that i ordered.Reviewed 18 Feb 2020
review from![kayak]()
6.0
Cons:The actual cost was $100+ more than my confirmed price. It could have been due to the insurance I purchased, but it seems high for insurance for 2 days.Reviewed 3 Feb 2020
review from![kayak]()
8.8
Cons:The return procedure was really confusing and the rep at the window a tiny bit condescending but otherwise it was smooth, quick and good.Reviewed 31 May 2019
review from![kayak]()
8.4
Pros:We liked the car. It handeled very nicely. It was clean inside.Cons:I did not like the fact that we were not shown the features of the car. No one takes you to the car. The lot was full of care and we had a difficult time finding it. There were a few rental companies whitReviewed 26 May 2018
review from![kayak]()