While picking up the car, there was only one working computer. It took about an hour and a half to get the car.
Everything was great, car was ready, quick check out. My only issue is with the way the car insurance was handled. I paid an amount through Kayak which I found out was through a third party, which if I had an accident I would have been responsible to pay for the repairs and then would have been reimbursed through the third party. I'm sure this was disclosed in the fine print, but seems manipulative. I ended up paying an additional amount through Hertz directly, which would cover all repairs had there been damage or an accident.
Pros:
Drop off was quick and easy.Cons:
The place was hard to find! It was behind a strip mall with no signage on the street. The inside of the car could have been cleaner especially during Covid. We had to wipe everything down with sanitizing wipes before our trip.All in all, we were impressed with the front desk service we received from Hertz. I am not as impressed with the telephone CS we received. We made the mistake of assuming that Hertz, like the other three car rental agencies we've dealt with, wouldn't charge for additional drivers. And I feel like this should have been plainer up front. When I learned that joining Hertz Gold-Plus Rewards would have saved us that fee, I enrolled in it and then attempted to add the existing rental to the membership. But it didn't work. I then reached out via phone to see if there as a workaround. There was not, according to the CSA I spoke with and I was stuck with what I had. However, when we went to the agency to pick up the car, and I set about adding my husband to the contract, the customer service agent there, happily added the rental to the membership and we were able to rent that car without further fees. Also, for the first time ever, we damaged a rental car. It was relatively minor (damaged bumper), but because we'd added the Loss-Damage-Waver, we weren't on the hook for any of the repairs. This was a huge relief. The vehicle was great--very comfortable and met our needs beautifully. Very satisfied with this.
Didn't honor reser
I booked a car and when it came time to pick it up there wa no car available for me. I had to spend an additional $600 to find a car to use. Horrible experience. Will not use Hertz ever again.
