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6.0
The lady at the pickup was very unhelpful for the insurance options. She made us worried although we have coverage. We almost done double insurance with charging $51 per dayReviewed 17 Dec 2022
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2.0
Stood in line for over an hour at checkin, then another half-hour waiting for a car….people were good, but archaic system and grossly understaffed.Reviewed 26 Sep 2022
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10.0
This was my first time renting a car, and besides the wait to pick up a car at the beginning, I had a very easy time as a first time car renter. Customer service was very nice at pickup and drop off and for the car I got, the price was very reasonable.Reviewed 6 Sep 2022
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8.0
Check in was awfully slow. Staff at counter not focused and not motivated to work.Reviewed 11 Jul 2022
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4.0
The pick up took an hour!!!! Longer than my flight!Reviewed 4 Jul 2022
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8.0
The signage at the mall where I dropped off could have been clearer. Very difficult to find. Add one sign to the outer loop of the mall to give an idea where the entrance exists.Reviewed 12 Jun 2022
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10.0
The person at the rental counter went above and beyond to make sure we got the vehicle that fit our needs.Reviewed 30 May 2022
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2.0
No customer service counter personnel. 1 1/2 hour wait to get car. Staff pleasant and knowledgeable. Pricing not better than other companies. Car supllied was too samll..Reviewed 22 May 2022
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6.0
Car was not very clean inside. As usual, on pick up, they tried to scare you into more insurance.Reviewed 21 May 2022
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8.0
Check in line was long but it kept moving. Once I got to the desk, service was excellent.Reviewed 20 May 2022
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10.0
The agent in San Jose (Akash?) was friendly, professional, and efficient. He stayed past closing time to process our rental. The 2022 Kia Solo we rented was comfortable with capacious head room, good mileage. The return in Walla Walla went smoothly.Reviewed 20 May 2022
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2.0
Did not disclose that there would be a speed limit cap on sports car. Made it difficult and distracting to drive with flow of traffic due to constant alarming. Seems unsafe as well since car would slow down when approaching top speed set by car. If I had to speed up to avoid an obstacle, would prevent me from being able to do so. Ironically, the cap made car more unpredictable and less safe.Reviewed 1 May 2022
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