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2.0
we made a reservation for 6pm. We got an order confirmation for 6pm. When arrived there at 5.58pm the lady told, the system was closed already. No chance. No car. We had a lot of problems for that. finally: No car. Never again.Reviewed 20 May 2022
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10.0
Randy was wonderful !!Reviewed 12 Jan 2022
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2.0
i feel like I was ripped off by going through this Budget-Kayak approach to renting a car. What should have been $200 ended up almost $300. Also, after signing up for an enrolling in the Budget app, I did the pre-rental selections and prepped the trip in advance. When I arrived, I was made to go through the non-app (not fast tracked) pick-up. Then I started the car and the rear wheel was over 10psi lower than a safe level. I asked to have it filled. I was told to go to a gas station where I could do that myself. All in all, on a day when every minute counted (family emergency), my departure was delayed an hour. Then after paying for satellite radio, it never ever activated on my entire rental period (1 day). Made for a much less desirable 8-hour trip. Then I got to the destination where I was to turn in the car. Despite its 6pm closing time, I arrived at 5:10pm and the entire place was shut with nobody anywhere. I will not likely use Budget again. Enterprise costs more, but now I know why. They have customer service and give you what you pay for with no surprises or let-downs. Very disappointed in this Kayak-Budget experience. Not sure anyone cares, and I know my concerns and desire for getting funds back for the radio and extra charges probably won't do a thing to make up for the experience.Reviewed 18 Dec 2021
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4.0
Pros:Drop off was very easy howerver, the rental agent was not friendly, most likely due to COVID-19.Cons:The car may have been sanitized but was not cleaned. I had to wash the front window due bugs covering the whole windshield left from the prior renter and it appeared someone spilled something (it actually looked like someone vomited in the vent) in the rear console vents which I cleaned with disinfecting wipes. Finally, I was suppose to get a Ford Edge and ended up with a GMC Terrain. Definitely not the same class vehicle.Reviewed 29 Jun 2020
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4.4
Pros:The location that Kayak provided with pinpoint was inaccurate. I finally found the place after asking local police officer. The car was dirty and beat up. It was very expensive for the quality. Finally, they charged me $15 gas charge without explanation. When I asked the desk, they said they automatically do this unless I show a gas receipt. The tank showed full but didn't have a receipt. I feel Budget is deceiptfulCons:Stop deceitful advertisingReviewed 30 Dec 2019
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9.2
Pros:Nice vehicles at a reasonable price.Cons:I had no problems with Budget.Reviewed 9 Nov 2019
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10.0
Great place, friendly and personalized servicePros:Convenient location, quiet and efficient office and the staff makes the transaction easy and simpleCons:Nothing not to likeReviewed 17 Sep 2017
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2.0
terrible experience!!!Cons:Dirty, filthy carpet AND no car that they accepted the reservation for. Like a 3rd world country!!! TerribleReviewed 10 Jul 2017
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9.6
Fast and easyPros:Both the pick up and drop off was extremely fast. Was in and out in no time.Reviewed 8 May 2017
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10.0
Pros:nice people, good smoke-free carReviewed 28 Mar 2017
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2.8
Pros:Drop off was fine.Reviewed 6 Mar 2017
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2.4
budget rip is a rip!!!Pros:car was clean, good on gas. That's it.Cons:Well, I had rented a car to go from FFLD. CT. to MEM. TENN. No problem. However, I had ended up in Savannah, Tenn. Now here's the kicker for 3 whole days I had called to make arraignments to drop off the car in Jackson Tenn. NO ANSWER FOR THREE DAYS. !!!! EVERY TIME I CALL NO ANSWER OR I GET THEIR NATIONAL HOTLINE. Very irritating!!! Now, it's a Monday 3 days after i'm supposed have dropped the car off. 3 days of late fees, and I'm told there's nothing I can do. Bullshit, we are suing for those three days and the late fees as well.Reviewed 14 Feb 2017
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