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10.0
The car was very fuel efficient. The car smell could have been more pleasant but it was clean.Reviewed 12 Sep 2022
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2.0
Nothing about my experience was goodReviewed 27 Aug 2022
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10.0
Excellent customer service. The owner is one of the friendliest people I've encounter in Cincinnati. Will be coming backReviewed 10 Aug 2022
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2.0
They called and cancelled on us telling us they had no car for us, even though we reserved it through you and paid for it. We passed on reserving cars at the airport because we got a confirmation from kayak that we had a car through this agency. By the time they called to tell us they really didn’t have any cars and don’t like it when websites like yours keep reserving them, it was too late for us to get a car at the airport. They were all gone. We ended up having to spend the night in Cincinnati at our own expense and ended up renting a car through another company to be able to get home the next day.Reviewed 8 Aug 2022
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4.0
This location didn’t have the car I rented when I arrived. They tried playing the “free upgrade” game and wanted to rent me a Jeep Compass instead of a full-size car. That would have destroyed my vacation budget with gas. After having to wait around 2 hours for them to find a car, they gave me a somewhat dirty car. At least I wasn’t charged any more than was quoted. Mediocre experienceReviewed 2 Aug 2022
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2.0
@ pickup no additional charges were communicated (after large advance reservation, 2 clarifying confirmation calls etc they charged us double, yes 2x the reserved price)- the van was not ultra clean, older model, & had problems. Received with dents in rear door & side (sliding door & back doors were difficult to open). Windshield wipers were awful & we went through severe thunderstorms through Smokies, that made it life threatening. Finally, a hub was severely rubbing, loud to point of louder than radio. When calling customer service, NO option given unless the vehicle stopped running. When we dropped off vehicle, they said TOO much sand - didn’t realize we had to detail prior. An hour later, we returned.Reviewed 19 Jul 2022
review from![kayak]()
2.0
Horrible experience I booked the car at the location near me the same day that I was supposed to pick the car up I got a call telling me it's canceled lady said they have 9 ppl needing cars but only have 7 and I need to call customer service to rebook. Upon calling customer service to find a new location because I was leaving that day I was told that they would honor the price of the original booking but when I got there it was 20.00 more I will never rent from them againReviewed 18 Jul 2022
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10.0
We were given an upgrade which was really great. First time renting from CVG and could have used better directions on where to go for pickup.Reviewed 4 Jul 2022
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2.0
They could not get a car. I went to airport and could not find them. It was totally screwed up.Reviewed 30 May 2022
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2.0
Reserved a 12 seat truck two months before my wedding. On the day of the wedding they told me that there was no trucks available in the ENTIRE city. 5 hours before my wedding.Reviewed 16 May 2022
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2.0
There was nothing I liked about Budget Rental. There was 8 people in front of me when I arrived at 9:50 am for my 10:00 am pickup. There was 1 person behind the counter waiting customers. When she finally got to me, the Economy car I reserved was no longer available. I was told the only vehicle I could get was a TRUCK. I did not reserve a TRUCK, nor have I ever driven one. I am 68 years old and prefer to stick with what I am comfortable with. Furthermore, I was told there was a Kia Sportage available, which turned out to be a Mitsubishi suv. I was charged additional funds for a vehicle I did not want. I returned it one day early because I would rather ride the bus than get screwed with my clothes on.Reviewed 15 May 2022
review from![cheapflights]()
2.0
I was told our price was for downtown and not airport. The difference was $450 instead of $150. Then, he proceeded to say he could get me down to $350, but the only question he asked was if I wanted to prepay gas and that was a no. He added $200 in insurance which I have never taken. Felt like it was a scam.Reviewed 9 May 2022
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