Enjoy your visit to Bend with a stay at Sugarloaf Mt. Motel. Guests can enjoy the outdoor pool or take advantage of nearby downhill skiing.
Clean and charmingPros: Seemed newly remodeled and breakfast was alright
This motel is getting progressively worsePros: There were two good things about this place. The guy working the front counter when we checked in on Feb 5 (2016) was very nice and helpful. The other thing is the biscuits and gravy in the continental breakfast were pretty good. Cons: There were quite a few things we didn't like. We were told all the rooms in the hotel were non-smoking, but ours stunk badly of cigarette smoke. Tried calling the front desk to let them know, but the phone was inoperative. The carpets were filthy and stained. One bed made a large clanking sound anytime you sat on it or rolled over while laying on it. Out of the four clean towels provided, one had a large grease stain and one had, what looked like, FECES on it. When I brought the fecal towel to the attention of the front desk lady on the morning of Feb 7th (2016), she responded with, "what do you want me to do!" In other words she was very rude.
I recommend staying away from this motel. I've stayed here several times over the past few years and it has been getting progressively worse.
Normal Rate are Over PricedPros: The breakfast was good.Cons: The normal rates are over priced for the age of the facility; but when you can book through an internet booking site, the prices are more in line with what the rooms are worth.
Pros: Pool, breakfast, friendly manager.Cons: Dirty carpets in room.
Disappointing- don't stay here! Pros: The room was clean and the pool area was surprisingly nice. Cons: From check in, this place was a disappointment. The gentleman who checked me in was less than enthusiastic. However, he did have my paperwork ready to sign. After about an hour, we had a knock on our door. A scruffy 20 something man in a tshirt and shorts ask who I was. Apparently he also worked for the hotel. I told me that he had us checking out today. I informed him that I just checked in. After we debated this for a couple more times, he did apologize and left. The next day around 3:00, I left the room to grab some ice. I noticed a car outside our room with its door open and two people inside. I got the ice and returned to the room. We then started out to our car and was greeted by a man from the car. He asked if we were leaving. Not sure why he needed to know, so we chatted a bit. Apparently, he had a key to our room and was checking in. We went to the frront desk, where the girl at the desk told me I was suppose to check out today. I showed her my confirmation information, but she still insisted that I was to check out today. After sometime and speaking with another individual, it was finally sorted out.
I won't even mentioned the pitiful continental breakfast.
Regular Rates a bit high for what you get; InternePros: They serve a decent breakfast; gravy and biscuits every day, fresh cooked waffles, cereals,yogurt, boiled eggs, fruit, great coffee. And most of the staff was great.Cons: One of the staff was a snot nosed brat that was not helpful at all. WiFi was hit or miss. If you can find the Sugar Loaf on Kayak it's a great deal.
Pros: Just off highway 97, convenient.Cons: Wi-Fi internet too slow, gave up trying to check.
Hard boiled eggs on ice-too cold, would prefer scrambled eggs and bacon.
Cons: We didn't have bath towels in our room, so I went to the front desk to ask for two. I was told they were still in the laundry room, so another staff member went to go get them for me. She said she'd deliver them to my room, which was great, but she came back with a few pool towels and said they didn't have any bath towels available. I would have liked to be told that I could check back in the morning at the front desk for bath towels -- pool towels are not absorbent, let alone, super tiny. It just seemed a little weird.
Also, the pool was open until 10pm, but there are no lights on either around the pool or in the pool. We went at around 9:30 and decided it was too creepy to swim.
Pros: Mini refrigerator,micro,coffee maker in room. Good coffee and waffles at breakfast Cons: Room was next to a stairwell where smokers constantly puffed smoke into our room. Add oat meal to breakfast
Gone downhill badCons: Room stunk like dog do do and wet hair from same.
Light bulbs burned out. Told front desk without any action.
Police took down armed persons right outside our door.
Got sick from eating hard boiled eggs from the breakfast buffet.
Used to be good but not anymore..
It's ok for pricePros: the rooms were clean and comfortable Cons: this is our third visit and found the service lacking. It took two hous to get a bulb for the room and that's only after we went to the desk. No coffee in the morning (7am) only cereal, old muffins for food. Very disappointed on this trip
Okay place to stayPros: Friendly staff, clean roomsCons: Internet didn't work in my room even though the offer high speed internet.