|Top route||Kuala Lumpur Intl to Melbourne|
|Top airport||Kuala Lumpur Intl|
I’m a frequent Traveler on all types of airlines, including budget. This was the worst flight experience I’ve ever had. Something was wrong with AirAsia’s systems and we were the whole flight was rescheduled to the following day, the third flight it happened to. Apart from an email which gave the new date the web and app said the original flight date which meant that there were hundreds of people queueing at the airport to try and find out what was going on. People waited six hours to talk to customer service who gave advice that didn’t match the web or app. Nightmare. just advertising for spending the extra hundred dollars I’ve ever seen.
Pros: The timetable suits my schedule.
Pros: For a budget airline, the food is excellent as is the service. The seats are on the smallish side but not as bad as some more expensive options.
Pros: Ground staff is friendly and helpful during baggage check-in. Change of gate is notified via SMS & mail.
Cons: Air conditioning at departure hall was not working properly. It feels rather humid while waiting for boarding.
Cons: Worst landing i’ve Ever experienced. But everything else was fine.
Cons: No movies available for 8hour flight? Got be joking
Pros: Don’t remember, that’s how much of an impression they made.
Cons: Doesn’t matter because I won’t be using this airline again.
Pros: Fast boarding
Cons: Little help from ground staff with finding lost clothing
Pros: The flight i booked has 2 segments, both by Air Asia. However, when i arrived in KL, i was forced to exit the terminal, having to go thru immigration/custom, end up paying 2 separate luggage fees, lots of hessle. Since i never received Air Asia booking#, i was not able to check in, etc.
Cons: I will avoid booking this way and for sure avoid booking Air Asia
Pros: Quiet Zone well worth the $28. Could do with the crew reminding people it’s a QUIET zone though.
Cons: Not arriving 2 hours late and having screaming babies in the back for the entire 10 hours
Pros: Quiet Zone was worth the ¥3500 upgrade!!
Cons: Mobile or self check in in KIX is sorely needed. No one wants to stand in line for 2 hours to check in, it’s 2019.
Pros: Very attentive crew
Cons: Nothing is included, but you should also know that going in
Pros: The crew were pretty quick to help.
Cons: The seat was moving of its own accord. I should have paid more for a flatbed. I don’t enjoy the music played at the start and upon takeoff. I wanted to sleep but it was interrupted all the time.
Pros: Efficient boarding with room in overhead bin. Chips and salsa were great
Cons: No entertainment or entertainment options on an 8 hour flight. Food choices were too similar.
Pros: Airport was quick but not because of airline.
Cons: How is there no WiFi or entertainment on a 8 hour flight? And having to buy water or anything to drink. Will think further about flying them for a longer trip.
Cons: There is no entertainment, and you have to pay for even water, plus if you want to pay with card it is a $10 minimum....
Pros: Good short haul, no frills operator
Operating long haul the same as short haul
Pros: All set up for reasonably comfortable short haul flight and prices ok at similar to Thai Air
Cons: Priced the same, but unlike the wonderful Thai Air (my only other long haul experience) my ticket price and 8hr flight didn't include any food (Thai Air had 2 complimentary meals) and no one told us we could pre order and pay for food, so missed out when it was brought round. They charge to rent blankets and pillows (free on TA) and couldn't even help me with a glass of drinking water other than offering to sell me a bottle but at $10 USD as they didn't have any change (TA provide complimentary bottled water plus comp tea & coffee. Think there needs to be clearer info/advice 're refreshments for customers on long flights like this
Cons: air asia was awful. all they care about is money. over 200$ for baggage checks and then they want you to pay 3$ for a glass of water. no entertainment either, for a 7 hour flight, some water would have been nice.
Cons: AirAsia is stepping the game up. Food could be better but the staff are always amazing with some of the biggest and whitest smiles I’ve seen. Thank you.
Cons: Crew sometimes loud in gallery. . Prefer not too hear their conversations. Service Great. Luggage camber off amazingly fast!
Ok for cheap flat seat
Pros: Premium flat bed is an old style business class sloping sleeper Affordable, though not cheap
Cons: Food is very poor Cannot check bags in until 4 hours before flight. Not helpful when transferring from an earlier flight.
Cons: Seats were very uncomfortable and unevenly spaced out for an overnight flight it wasn’t possible to get comfortable to sleep
Pros: Flight and staff were great and we landed 50 minutes early!
Cons: It took an hour to get through the check in line at KIX, we weren’t able to check in online.
Cons: Had layovers in Malaysia and ended up being charged $145 extra dollars because of a checked baggage (which was supposed to be included in our ticket already)
Osaka to Honolulu
Pros: Extra charges for luggage, food and entertainment are ridiculous.
Pros: Crew is very patients
Cons: Passenger is noisy & very uncooperative it delayed the flight landing!
Air steward and stewardess are so noisy
Pros: Quick boarding
Cons: The air steward and stewardess were so noisy throughout the flight. I stood at the last row where it was close to where they sat and toilet. They took non stop and laughed literally loud. can you imagine the other way round - I am chatting loudly in the midnight and they are trying to get some sleep? They just didn't have professional mannerisms and service awareness.
Overpriced and too uncomfortable
Pros: They got me to my destination
Cons: No legroom, very narrow seating, no meal, expensive and no on board entertainment for a 7 hour flight
Cons: Unconfort and meals for sale too :(
On board AirAsia X flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the AirAsia X assistance team will most likely ask you to pay extra for checked luggage.
AirAsia X offers direct flights to 19 cities in 11 different countries. Melbourne, Kuala Lumpur, and Sydney are the most popular cities covered by AirAsia X.
AirAsia X concentrates most of its flight operations in Kuala Lumpur.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including AirAsia X.