Traveller reviews
Overall rating
6.9
Good
Based on 36 reviews
Boarding
7.1
Comfort
6.6
Crew
8.0
Entertainment
6.6
Food
5.5
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Air Transat information
| IATA code | TS |
|---|---|
| Routes | 252 |
| Top route | Toronto Pearson Intl to Montreal Pierre Elliott Trudeau Intl |
| Airports served | 63 |
| Top airport | Montreal Pierre Elliott Trudeau Intl |
Air Transat traveller reviews
Pros
"Excellent crew and good food."
(in 94 reviews)
""Good flight, no incidents.""
(in 56 reviews)
""The flight attendants friendly,.""
(in 56 reviews)
Cons
"Seats are way too small."
(in 22 reviews)
"Flight delayed 3 hours."
(in 9 reviews)
"Two hour delayed take off."
(in 8 reviews)
Recent reviews
Traveller rating
197
160
114
83
0
Find reviews that mention:
direct flight
flight attendants
overnight flight
crew was friendly
food was good
entertainment system
seats were uncomfortable
movie selection
video screens
hour delay
flight was delayed
comfy seats
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6.0
Left 1.5 hours late. Crew were .5 hours late. Plastic wine glass had a crack in it and I ended up with half a bottle of red wine in my lap. Water on plane was not fit to drink - at least we were warned by the cabin staff. Flight attendants were very good.
review from
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6.0
Nightmare checking in coming back from Rome as they use local crew that are not Transat employees. Were trying to make us pay almost €200 to check carry-on bags that we’d brought with us on the flight from montreal with no issues and were so rude. Flight itself was fine after a lot of arguing at check-in.
review from
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10.0
Always comfortable aboard AirTransat, it has now become our preferred airline when going to Europe.
review from
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2.0
Really, I bought emergency exit for more comfort is more uncomfortable than the std seat that I had when I back. Airline put 1 more line of seats ... Usually that plane is for 2-3-2 and they make it a 3-3-3 . If you are a big person just think on choosing that airline and for money now is almost the same if you pay the $340 plus for choosing "good" places and the end are the same.
review from
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4.0
Entertainment - total miss, very poor selection! Service - sending confusing messages at end of flight, seating people after arriving and not let people with connecting flights get out of plane with priority.
review from
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4.0
Flight was delayed 2hrs on start! From the beginning nothing was explained why? Checking in was extremally unpleasant with agents very not informative, this cost many people missing connecting flight and in consequences lot of stress and lost 1 extra day of work due to overnight stay in Montreal!.
review from
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10.0
Pleasant flight, on-time, helpful and professional crew, seats comfortable with adjustable head support.
review from
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2.0
I am trying to find other line to return .
review from
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10.0
The whole experience was good
review from
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10.0
Flight was on time, nice staff, uneventful flight. the only detail that was unpleasant was the ground staff that would not allow to take the stroller saying that the plane had less space - smaller plane than the one from Montreal to Lisbon - didn’t make any sense. It ended up working out because we asked for the manager to explain the change of rules, and he allowed it. The other less positive thing was that when buying the ticket seemed that the check in bag was paid, however it was not included.
review from
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6.0
Honestly. Seats are so extremely uncomfortable I could not even sleep a wink on my whole flight. Not too mention I had a lady sitting beside me who was extremely sick so my whole flight I was trying to stay as far away as possible in the small seat.
review from
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10.0
To be honest I will not change a thing great experience all together
review from
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8.0
Checkin lines were long like everywhere but may not be airlines fault. From there on it was an excellent flight.
review from
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6.0
Baggage handling could be more carefully bag was damaged
review from
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8.0
Check in, baggage, comfort
review from
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4.0
The flight got delayed 6 hours later without previous notice. The plane was old, there was no TV or spot to charge your devices which is useful on long flights.
review from
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6.0
Air Transat was pretty nice. The plane was nice and spacious and the pilot kept us up to date with delays. Problems were with the airports. Delays getting on and off, although very friendly staff in both airports. Will travel from Heathrow next time
review from
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2.0
Overall the flight was okay but it delayed in Paris for 2 hours and when arrived we stuck in the plane 45 minutes more. Very upsetting
review from
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8.0
Flight overall is good. Seats are old and need better cushions. The airline should limit what a passenger can board in terms of food because there were a lot of smells inside the aircraft. Maybe increase the diversity of options in food and make the price more accessible for families could be an option.
review from
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10.0
Snacks. Water is pretty basic.
review from
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8.0
Transat is always a perfect alternative to transatlantic flights!
review from
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8.0
Would be nice if they could have a wifi service onboard and also if they had a food menu other then the one you have to pay !
review from
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8.0
Great stewardesses.
review from
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10.0
.Bigger planes ;-)
review from
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6.0
Cons: Baggage included ..the return to be certain, not be on standby when it was initially booked as a two way flight.
review from
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2.0
Pros: Nothing
Cons: The city I went to was locked down due to covid. Neither the airline nor budget air helped me get a refund before the flight took off.. Still waiting to hear back...review from
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9.6
Pros: Nice crew, comfy seats, good communication from Captain, efficient boarding
Cons: It was all finereview from
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8.0
Pros: The staff did their best with controlling passengers who were a bit difficult. Overall a good experience.
Cons: Implement the row by row getting off the plane. The flight back to Vancouver people were standing in the middle isle grabbing their carry on and waiting to get off the plane.review from
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10.0
Pros: Cleaniness, spacious seats, entertainment screen and Off course crew was very helpful.
Cons: Food.review from
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9.0
Pros: Air hostess’ were really nice
Cons: No snacks offeredreview from
Air Transat FAQs
What is Air Transat's carry-on size allowance?
Where does Air Transat fly to?
What is Air Transat’s primary hub?
How does KAYAK find such low prices on Air Transat flights?
Flight status
Air Transat route map
Top airports served by Air Transat
- Montreal Pierre Elliott Trudeau Intl Airport (YUL)
- Toronto Pearson Intl Airport (YYZ)
- Punta Cana Airport (PUJ)
- Cancun Airport (CUN)
- Québec City Airport (YQB)
- Paris Charles de Gaulle Airport (CDG)
- London Gatwick Airport (LGW)
- Fort Lauderdale Airport (FLL)
- Vancouver Intl Airport (YVR)
- Orlando Airport (MCO)
- Varadero Juan Gualberto Gomez Airport (VRA)
- Calgary Airport (YYC)
- Lisbon Humberto Delgado Airport (LIS)
- Puerto Plata La Union Airport (POP)
- Cayo Coco Airport (CCC)
Air Transat contact information
- TS IATA code
- +1-514-636-3630 Call
- airtransat.com Visit
Overview of Air Transat
If you and your family will be flying Air Transat, there are several advantages for you to benefit from, including complimentary pre-boarding and a free surprise during your flight, such as coloring materials or an activity book. To receive these perks, simply go to the family check-in counters that can be found in participating airports, like London Gatwick, or speak to an airline employee before boarding your flight.
While Air Transat operates flights to over 20 destinations across the world, it is considered to have three primary hubs, which are the cities of Toronto, Montreal, and Vancouver.
To keep you busy during your travels, the airline offers several entertainment options that vary depending on what aircraft you are flying. One example is an app that can be used to directly download your preferred content, such as movies, shows, and podcasts, to your cellphone or laptop either before you board the plane or once your flight has taken off.
When flying with this airline, there are several classes for you to choose from, including Club Class, Economy Class, and Option Plus. If you are looking to fly as affordably as possible, opt for Economy Class, an option that will provide you with standard amenities, like in-flight entertainment and light drinks and snacks. To provide yourself with a bit more comfort, there is Option Plus, a choice that allows you to select your seat ahead of time, check one bag for free, and take advantage of priority boarding. Club Class is convenient for those that would like extra comfort and luxury, as it comes with two free checked bags, a complimentary gourmet meal, and spacious seats.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.