Traveller reviews
Overall rating
6.5
Good
Based on 600 reviews
Boarding
6.9
Comfort
6.0
Crew
7.6
Entertainment
6.1
Food
5.8
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Air Transat information
| IATA code | TS |
|---|---|
| Routes | 255 |
| Top route | Montreal Pierre Elliott Trudeau Intl to Toronto Pearson Intl |
| Airports served | 62 |
| Top airport | Montreal Pierre Elliott Trudeau Intl |
Air Transat traveller reviews
Pros
"Excellent crew and good food."
(in 94 reviews)
""Good flight, no incidents.""
(in 56 reviews)
""The flight attendants friendly,.""
(in 56 reviews)
Cons
"Seats are way too small."
(in 22 reviews)
"Flight delayed 3 hours."
(in 9 reviews)
"Two hour delayed take off."
(in 8 reviews)
Recent reviews
Traveller rating
48
47
33
22
0
Find reviews that mention:
direct flight
flight attendants
overnight flight
crew was friendly
food was good
entertainment system
seats were uncomfortable
movie selection
video screens
hour delay
flight was delayed
comfy seats
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6.0
Cons: Baggage included ..the return to be certain, not be on standby when it was initially booked as a two way flight.
review from
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2.0
Pros: Nothing
Cons: The city I went to was locked down due to covid. Neither the airline nor budget air helped me get a refund before the flight took off.. Still waiting to hear back...review from
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9.6
Pros: Nice crew, comfy seats, good communication from Captain, efficient boarding
Cons: It was all finereview from
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8.0
Pros: The staff did their best with controlling passengers who were a bit difficult. Overall a good experience.
Cons: Implement the row by row getting off the plane. The flight back to Vancouver people were standing in the middle isle grabbing their carry on and waiting to get off the plane.review from
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10.0
Pros: Cleaniness, spacious seats, entertainment screen and Off course crew was very helpful.
Cons: Food.review from
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9.0
Pros: Air hostess’ were really nice
Cons: No snacks offeredreview from
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3.3
Pros: Friendly crew
Cons: Seat wasn't reclining and was very uncomfortablereview from
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10.0
Pros: Crew amazing
Cons: Nothing. Always accommodating.review from
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9.0
Pros: Very well organized on check in...
Cons: They ran out of most food selectionsreview from
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10.0
Pros: Food was good
Cons: More ice was needed in my drinksreview from
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7.3
Pros: Staff in Cancun were excellent. I recently had hip replacement and they approached me to provide wheelchair thru departure process and got me to departure gate.
Cons: More help in Montreal with automated declaration system etc for people that are not frequent travellersreview from
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7.0
Cons: Entertainment section is poor. Wifi reception is terrible
review from
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6.0
Pros: Yes for thé seat
Cons: Bene avisé for thé Velay and ont at thé airport 6hrs lostreview from
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4.0
Pros: The flight attendants friendly,
Cons: Limit of three bags is understandable but no solution offered when the time to board happened,review from
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5.6
Pros: We (my wife and I) are able to sear together in a two-seat configuration.
Cons: Seat space and even worse when people in front of us move the seat back...I, as a rule, do not want to bother those behind so, as a rule I do not move my seat from the upright position..review from
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10.0
Cons: Air Transat was awsome
review from
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10.0
Pros: Crew was accommodating and kept me and my family comfortable in the flight. Food was good
Cons: Free stuff like headphones and blanket which can be collected at the end of the flightreview from
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8.4
Cons: Free snacks.
review from
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5.0
Pros: Quick boarding. Clean plane.
Cons: Disgusted that baggage wasn't included in the ticket price. I've taken the route 6 times, and this is the first time baggage wasn't included in my ticket. Seats were very small and cramped, with very little room. Not enough space in the overhead lockers for baggage which made cramped seats even more cramped. The TV didn't work either so was a long flight with little entertainment.review from
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7.6
Cons: Lots of time waiting to disembark. Some free snacks would be nice to.
review from
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6.0
Pros: The crew was good with the equipment they have. The aisle is to narrow to walk down normally. To use the wc it is almost impossible with the cart in the aisle and other passengers . I am tall and the seats are cramped and not enough space between them.
Cons: Our flight going down was 1.5 hrs late departing... Mechanical and over an hour late returning.....another mechanical .review from
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6.0
Pros: Absolutly, they let me switch seat
Cons: No leg room,review from
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7.6
Pros: Affordable and on time
Cons: Bizarre cabin crew announcements and chaotic boardingreview from
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10.0
Pros: Airline
review from
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8.6
Cons: Boarding sucks
review from
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7.6
Cons: Seats low on padding, no movie options other than the one offered on the public screen
review from
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8.6
Pros: Comfortable seats
Cons: Limited movie selectionreview from
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2.0
Cons: The staff did not want to accept my ticket purchased through kayak, told me that should have bought a ticket directly through air transat, and they told me to buy a new ticket elsewhere if I wanted to travel on that day. So I had to buy a same day ticket with air canada for an additional $900 CAD, and my ticket bought through kayak was useless, making me waste the entire cost of the ticket purchased through kayak.
review from
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7.0
Cons: Good tasted so bad, you should try to improve it.
review from
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8.3
Cons: There was a delay of 4 hours to board from Montreal to Paris. with not any justification or valuable reason from the crew.
review from
Flight status
Air Transat route map
Top airports served by Air Transat
- Montreal Pierre Elliott Trudeau Intl Airport (YUL)
- Toronto Pearson Intl Airport (YYZ)
- Punta Cana Airport (PUJ)
- Québec City Airport (YQB)
- Cancún Airport (CUN)
- Fort Lauderdale Airport (FLL)
- Vancouver Intl Airport (YVR)
- Paris Charles de Gaulle Airport (CDG)
- London Gatwick Airport (LGW)
- Orlando Airport (MCO)
- Varadero Juan Gualberto Gomez Airport (VRA)
- Puerto Plata La Union Airport (POP)
- Cayo Coco Airport (CCC)
- Holguín Frank Pais Airport (HOG)
- Santa Clara Airport (SNU)
Air Transat contact information
- TS IATA code
- +1-514-636-3630 Call
- airtransat.com Visit
Overview of Air Transat
If you and your family will be flying Air Transat, there are several advantages for you to benefit from, including complimentary pre-boarding and a free surprise during your flight, such as coloring materials or an activity book. To receive these perks, simply go to the family check-in counters that can be found in participating airports, like London Gatwick, or speak to an airline employee before boarding your flight.
While Air Transat operates flights to over 20 destinations across the world, it is considered to have three primary hubs, which are the cities of Toronto, Montreal, and Vancouver.
To keep you busy during your travels, the airline offers several entertainment options that vary depending on what aircraft you are flying. One example is an app that can be used to directly download your preferred content, such as movies, shows, and podcasts, to your cellphone or laptop either before you board the plane or once your flight has taken off.
When flying with this airline, there are several classes for you to choose from, including Club Class, Economy Class, and Option Plus. If you are looking to fly as affordably as possible, opt for Economy Class, an option that will provide you with standard amenities, like in-flight entertainment and light drinks and snacks. To provide yourself with a bit more comfort, there is Option Plus, a choice that allows you to select your seat ahead of time, check one bag for free, and take advantage of priority boarding. Club Class is convenient for those that would like extra comfort and luxury, as it comes with two free checked bags, a complimentary gourmet meal, and spacious seats.
Air Transat Cancellation Policy
As the situation changes with coronavirus (COVID-19), Air Transat will continually update its policies accordingly. Please contact Air Transat directly for the latest information about cancellation fees. You can find the most up-to-date information on Air Transat policies here: Air Transat Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.