Traveller reviews
Overall rating
6.2
Good
Based on 116 reviews
Boarding
6.1
Comfort
6.2
Crew
7.1
Entertainment
5.8
Food
6.2
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Air Italy traveller reviews
Pros
"Very friendly and professional crew."
(in 11 reviews)
"Crew was great and super responsive."
(in 23 reviews)
"Crew was great and food was good."
(in 7 reviews)
Cons
"The seats are not comfortable."
(in 10 reviews)
"Had to pay for baggage fee!"
(in 3 reviews)
"They should not have turned back!"
(in 1 review)
Recent reviews
Traveller rating
43
27
29
26
2
Find reviews that mention:
crew was great
flight to milan
flight was great
great and food
get seats
small seats
never fly with this airline
baggage fee
customer service people
able to select
low cost
luggage policy
blankets pillow
turned back
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7.0
Pros: Boarding process could use some work but overall it was good
review from
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9.3
Pros: Airline was fantastic, most of the crew were super attentive.
Cons: Once in Rome there was very little guidance from ground staffreview from
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9.6
Pros: Flight was smooth, I told the Captain that. Staff was helpful. They attended our needs, like that they served us food twice and snacks and drinks. Liked that they had blankets & pillow for us. The 12 hour flight was great and did not seem like it was 12 hrs. I will definitely fight this airline again
Cons: Staff at airport (Rome-FCO) was not too friendly but this had nothing to do w/ the flight. Flight was awesome. I would just recommend having a few more move selections but overall, I give this particular flight, from Millan to San Francisco an A+! ONE NOTE: Check in your luggage online OR else they will charge you double at Airport.review from
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8.0
Pros: The flight was well organized and comfortable and in spite of 1 hour delay waiting for takeoff due to the weather we landed only few minutes late. Checking in was easy and fast, registrar Elena was outstanding. I will recommend this airline to my friends
review from
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7.0
Cons: Air Italy charges to choose your seat assignment ahead of time, which is disappointing. I luckily for an aisle seat, but the seats are very cramped. Typical of these flights, but still. You can't use your tray table if the person in front leans the chair back.
review from
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6.3
Pros: The seats are not comfortable. the crew was fine.
Cons: Other then putting in more leg room, to make it more comfortable, everything else was pretty standard.review from
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7.6
Pros: Very narrow seat, leg room limited however passengers still can recline their seats. So if your front passenger recline their seats, basically you got locked into your seat and hard to get in and out.
review from
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10.0
Pros: Crew was super responsive and helpful
review from
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9.6
Pros: Crew was great and super responsive
review from
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7.3
Pros: hard seats.went too f
Cons: hard seats.went too far back so that the person in front of you if they went back all the way no room to eat or use laptopreview from
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4.6
Cons: Flight departure delayed; no effective queuing for business class; no vodka on plane; food mediocre for business class
review from
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5.3
2.5hrs delay due to technical problem, connection flight did not wait
Pros: The food was good for airplane food. They had a menu and choice between chicken, mashed potatoes, carrots or pasta with mushrooms and cheese together with a warm bread and delicious chocolate mousse for dessert. Breakfast was either scrambled eggs or pancakes.
Cons: Flight delayed 2.5 hrs due to electrical problem on the Air Italy A330. Missed connection flight in MXP to NAP. Even though there was a Rome flight leaving at the same time that waited, ours to NAP did not wait. Rsukts: 6 hes additional time at mxp airportreview from
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2.0
Pros: I didn’t like anyrhinf
Cons: Don’t fly Air Italyreview from
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5.6
Cons: No announcements about the hour delay in boarding/takeoff until we were actually on board the plane.
review from
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7.3
Pros: Clean aircraft. Staff were friendly.
Cons: More variety of movies.review from
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4.6
Pros: A flight of about six hours with no entertainment. It delayed for more than 4 hours and no one said anything.
Cons: Better fleet with entertainmentreview from
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9.0
Pros: Amazingly good
Cons: Coolreview from
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4.0
Cons: The baggage fee if you dont pre pay online is 100.00 per bag, the online system doesn't work all the time, we spent over an hour at the Airport to go thru the process of paying for the check in bags which is handled by a third party...
review from
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8.6
Cons: Had to bus to plane and walk up steps into plane ... but may be more issue with airport.
review from
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3.3
Pros: Flight attendants were curt, and rude.
Cons: Staff were rude and inattentive. Child vomited all over herself during landing. When we tried to get her off offered no special assistance. Blocked nastily by the flight attendant trying to exit. No stroller for child even though gate checked pick up with luggage.review from
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8.0
Cons: Food could have been better. While we checked our baby stroller at the boarding gate, we did not get the stroller back at the gate. Had to carry the children one of whom had gotten air sick out to pick up the stroller at the baggage claim.
review from
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8.4
Pros: Cleanliness Timely
Cons: better selection of moviesreview from
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6.6
Pros: Very friendly and professional crew. Punctual flight. Easy online check in.
Cons: Long boarding. The seat recliner reclines too far so there is very little space for the passenger behind. So the seat space was excruciatingly small. I ordered a vegan meal online 3 days before my flight (as they suggested) but I never received the confirmation and the correct meas was not provided. The movie choices were limited and outdated.review from
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7.0
Pros: Crew was great and food was good. Also, the movie selection was a good mix
Cons: Little crowded on the way homereview from
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9.0
Pros: On time. Very good flight
review from
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4.0
Cons: The plane felt like it was going to fall apart and my baggage was never put on the plane.
review from
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4.0
Pros: Friendly crew onboard
Cons: I tried to check in online several times during starting one week prior to my trip and tried to add a bag to be checked in and the system did not let me do that. When I when to check in at the airport thei charged me 50 Euros instead of 20 euros by online. I would have liked to do checkin onlinereview from
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2.0
Pros: After 2hrs into the flight, we turned back to JFK because a drunk person was out of control! They should not have turned back!!!! The trip took 14 hours
review from
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10.0
Pros: only non stop flight from Milan to San Francisco
Cons: N/Areview from
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2.0
Cons: Flight was cancelled without notification. No refund provided yet. Has been three weeks. Not at all a reliable or responsible airlines.
review from
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Air Italy contact information
- IG IATA code
- +39 0789 52682 Call
- airitaly.com Visit
Overview of Air Italy
Based in Milan, Air Italy operates a number of domestic flights across Italy as well as internationally. Flights reach as far as North America and Africa, with a centralized focus on Southern Europe. Commencing scheduled flights in 2018, the airline developed quickly to begin offering transatlantic routes. It also runs a second hub in Olbia, which is a focus city and attracts a large number of vacation travelers throughout the year.
A mix of both Boeing and Airbus aircraft are used by Air Italy, with a preference for medium range jets, such as the Boeing 737 and Airbus A330. Business Class is offered on some of the more modern models in the fleet, with Italian designer slippers and pajamas provided. Another feature of the Business section is personalized hospitality, with flight attendants greeting customers by name. Business passengers also receive 60MB of complimentary Wi-Fi data.
Previously known as Meridiana, it is a subsidiary of the AQA Holding group and is partly owned by the global giant Qatar Airways. The airlines work closely together to share route connections and facilities. Codeshare agreements are also in place with British Airways, S7 Airlines, Bulgaria Air and Air Moldova. Prorate agreements are maintained with carriers such as Alaska Airlines and Aegean Airlines to ensure smooth passenger transport.
The aircraft and branding of the carrier feature maroon and light green colors, which are similar to that of Qatar Airways. The stylized "Y" of the Air Italy logo is emblazoned on the tail of the planes and resembles a flying bird.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.