Traveller reviews
Overall rating
6.8
Good
Based on 271 reviews
Boarding
6.8
Comfort
6.8
Crew
7.6
Entertainment
6.3
Food
6.6
Air Italy information
| IATA code | IG |
|---|---|
| Routes | 57 |
| Top route | Milan Linate to Olbia Costa Smeralda |
| Airports served | 27 |
| Top airport | Milan Malpensa |
Air Italy traveller reviews
Pros
"Great crew, delicious food."
(in 13 reviews)
"The flight was short and easy."
(in 9 reviews)
"The seats were comfortable, movie selection looked good."
(in 3 reviews)
Cons
"Had to pay for baggage fee!"
(in 7 reviews)
"Seats are crazy cramped!"
(in 5 reviews)
"Entertainment lacking on a transatlantic flight"
(in 9 reviews)
Recent reviews
- All reviews
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- Neutral
- Negative
Find reviews that mention:
luggage policy
check-in bags
flight to rome
baggage fee
customer services
select seats
low cost
line check-in
airline employees
great crew flight
food was surprisingly
directly through airline
flight were lovely
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9.6
Pros: Flight was smooth, I told the Captain that. Staff was helpful. They attended our needs, like that they served us food twice and snacks and drinks. Liked that they had blankets & pillow for us. The 12 hour flight was great and did not seem like it was 12 hrs. I will definitely fight this airline again
Cons: Staff at airport (Rome-FCO) was not too friendly but this had nothing to do w/ the flight. Flight was awesome. I would just recommend having a few more move selections but overall, I give this particular flight, from Millan to San Francisco an A+! ONE NOTE: Check in your luggage online OR else they will charge you double at Airport.
review from
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8.0
Pros: The flight was well organized and comfortable and in spite of 1 hour delay waiting for takeoff due to the weather we landed only few minutes late. Checking in was easy and fast, registrar Elena was outstanding. I will recommend this airline to my friends
review from
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7.0
Cons: Air Italy charges to choose your seat assignment ahead of time, which is disappointing. I luckily for an aisle seat, but the seats are very cramped. Typical of these flights, but still. You can't use your tray table if the person in front leans the chair back.
review from
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6.3
Pros: The seats are not comfortable. the crew was fine.
Cons: Other then putting in more leg room, to make it more comfortable, everything else was pretty standard.
review from
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7.6
Pros: Very narrow seat, leg room limited however passengers still can recline their seats. So if your front passenger recline their seats, basically you got locked into your seat and hard to get in and out.
review from
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10.0
Pros: Crew was super responsive and helpful
review from
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9.6
Pros: Crew was great and super responsive
review from
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7.3
Pros: hard seats.went too f
Cons: hard seats.went too far back so that the person in front of you if they went back all the way no room to eat or use laptop
review from
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4.6
Cons: Flight departure delayed; no effective queuing for business class; no vodka on plane; food mediocre for business class
review from
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5.3
2.5hrs delay due to technical problem, connection flight did not wait
Pros: The food was good for airplane food. They had a menu and choice between chicken, mashed potatoes, carrots or pasta with mushrooms and cheese together with a warm bread and delicious chocolate mousse for dessert. Breakfast was either scrambled eggs or pancakes.
Cons: Flight delayed 2.5 hrs due to electrical problem on the Air Italy A330. Missed connection flight in MXP to NAP. Even though there was a Rome flight leaving at the same time that waited, ours to NAP did not wait. Rsukts: 6 hes additional time at mxp airport
review from
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2.0
Pros: I didn’t like anyrhinf
Cons: Don’t fly Air Italy
review from
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5.6
Cons: No announcements about the hour delay in boarding/takeoff until we were actually on board the plane.
review from
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7.3
Pros: Clean aircraft. Staff were friendly.
Cons: More variety of movies.
review from
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4.6
Pros: A flight of about six hours with no entertainment. It delayed for more than 4 hours and no one said anything.
Cons: Better fleet with entertainment
review from
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9.0
Pros: Amazingly good
Cons: Cool
review from
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4.0
Cons: The baggage fee if you dont pre pay online is 100.00 per bag, the online system doesn't work all the time, we spent over an hour at the Airport to go thru the process of paying for the check in bags which is handled by a third party...
review from
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8.6
Cons: Had to bus to plane and walk up steps into plane ... but may be more issue with airport.
review from
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3.3
Pros: Flight attendants were curt, and rude.
Cons: Staff were rude and inattentive. Child vomited all over herself during landing. When we tried to get her off offered no special assistance. Blocked nastily by the flight attendant trying to exit. No stroller for child even though gate checked pick up with luggage.
review from
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8.0
Cons: Food could have been better. While we checked our baby stroller at the boarding gate, we did not get the stroller back at the gate. Had to carry the children one of whom had gotten air sick out to pick up the stroller at the baggage claim.
review from
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8.4
Pros: Cleanliness Timely
Cons: better selection of movies
review from
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6.6
Pros: Very friendly and professional crew. Punctual flight. Easy online check in.
Cons: Long boarding. The seat recliner reclines too far so there is very little space for the passenger behind. So the seat space was excruciatingly small. I ordered a vegan meal online 3 days before my flight (as they suggested) but I never received the confirmation and the correct meas was not provided. The movie choices were limited and outdated.
review from
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7.0
Pros: Crew was great and food was good. Also, the movie selection was a good mix
Cons: Little crowded on the way home
review from
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9.0
Pros: On time. Very good flight
review from
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4.0
Cons: The plane felt like it was going to fall apart and my baggage was never put on the plane.
review from
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4.0
Pros: Friendly crew onboard
Cons: I tried to check in online several times during starting one week prior to my trip and tried to add a bag to be checked in and the system did not let me do that. When I when to check in at the airport thei charged me 50 Euros instead of 20 euros by online. I would have liked to do checkin online
review from
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2.0
Pros: After 2hrs into the flight, we turned back to JFK because a drunk person was out of control! They should not have turned back!!!! The trip took 14 hours
review from
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10.0
Pros: only non stop flight from Milan to San Francisco
Cons: N/A
review from
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2.0
Cons: Flight was cancelled without notification. No refund provided yet. Has been three weeks. Not at all a reliable or responsible airlines.
review from
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6.0
Pros: I liked the direct flight from Los Angles to Milan. Convenient not to have a layover. Staff was courteous. Planes are clean. Fair price reasonable if you only have carryon.
Cons: Airline website not user friendly. After having paid for seats in advance still was not able to get boarding pass online. Also had a bicycle to check in. Was not able to pay for it in advance. Had to pay extra at the airport with hassle of having to go back and forth ticket counters .
review from
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8.0
Cons: People not answering phones when you call the company. I was not able to check in or buy my suitcase online. Couldn’t do anything with the app. Very frustrating.
review from
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3.3
Pros: Not much was good
Cons: Horrible check in experience. Obviously not a company used to valuing hospitality.
review from
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7.0
Pros: the crew were helpful.
Cons: All the washrooms were not available. would have preferred a bigger breakfast after flying overnight. difficult to prepay for the luggage. Long delay in boarding our return from Milan to Toronto for unexplained reasons by the ground crew.
review from
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7.6
Pros: Plane was half empty, so I could lay down over 4 seats.
Cons: One crew member did not like me switching to a seat that was a premium seat. With a half empty plane did it matter?
review from
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8.6
Pros: Plane was half full, so had my choice of seating.
Cons: Be on time.
review from
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8.6
Pros: The seat was ok.
Cons: Be on time.
review from
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5.3
Pros: The crew was nice and friendly.
Cons: Plane left with a two-hour delay. Boarding process was unorganized, very poorly handled and seemed to be managed by high-schoolers. Upon boarding one was struck by a strong smell of urine. Entertainment options were limited and old, especially when compared with other airlines.
review from
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4.6
Pros: very competitive price
Cons: More movies and better food
review from
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8.6
Pros: amazing customer service, and incredible food/beverage options
Cons: although ample space, the seats were not that comfortable. seats become overheated, would be nice if you can ventilate them via perforated seating
review from
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3.6
Cons: No air vents, plane was hot. Only one bathroom for economy. Can’t check in online.
review from
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4.3
Cons: The boarding
review from
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7.6
Cons: Check in 80 minutes
review from
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9.3
Pros: The crew and the food
Cons: Seats are very narrow, not enough space
review from
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2.0
Cons: It wasn’t mention about paying fee for a luggage
review from
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10.0
Pros: Excellent crew even with the delay.
Cons: Everything was pretty good.
review from
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9.0
Pros: I have to say the food and beverage were very good.
Cons: Boarding could be improved, but there were not problems.
review from
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3.0
Worst travel experience I’ve ever had. I’m not exaggerating
Pros: Nothing except that my seat reclined far enough.
Cons: This airline should be shut down. Worst customer service I have ever experience before during and after a flight. I will never again fly air Italy. I was literally in tears throughout this experience. The staff are clueless and rude.
review from
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9.0
Our flight to Milan T
Pros: The crew were very friendly and professional
Cons: Nothing
review from
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7.0
Pros: The first meal service was good with two appealing choices. The flight was on time.
Cons: What could have been better: 1) Boarding process; although the gate agents announced particular rows, they did not enforce 2) Snack was not very appealing 3) We would have liked wine after the meal, but attendants did not offer and when requested, they refused. 4) after snack served, over head l
review from
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5.6
Cons: Through of the12 hours flight, the warm air is unbearable and the seat is small and cramp even pay $40 extra is no help.
review from
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8.6
Cons: Food had no taste. The quality needs to be much better
review from
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10.0
Cons: On time, no problems very smooth f!ight.
review from
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6.3
Pros: The landing was great.
Cons: The food was poor quality. They could improve that. Not asking for anything special just decent
review from
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7.3
Pros: The crew was pleasant overall, for the most part and the food was pretty good.
Cons: The leg and elbow room were very tight and uncomfortable, especially during meals.
review from
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10.0
Pros: Crew was amazing
Cons: Business class crew was almost too amazing. They were working hard at creating an amazing experience. So much so that I felt like I was giving wrong answers when asked about what I’d like to eat or drink.
review from
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4.0
Cons: Everything could have been better!
review from
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6.3
Pros: The crew was nice on bord
Cons: They charged me 100$ per way of luggage fee. I will NEVER fly with this airline again and I am soooo disappointed.
review from
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10.0
Pros: Everyone was very pleasant and explained everyting with patience.
Cons: Baggage was not included and I’m not sure if it was mentioned in the details, but it was no big deal.
review from
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2.6
Cons: The booking on priceline was a nightmare ! The ckeck-in simply a rip-off as suddenly the airline charged 100 €uro for a single piece of luggage ! Never again with such thieves !
review from
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10.0
Pros: The food was amazing, the air hostesses and boarding/check-in staff were very helpful and accomodating
Cons: The boarding lines were a bit chaotic, with people waiting to be let into a board waiting area.
review from
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5.0
Pros: crew did what they could with the limited resources they had
Cons: boarding organization especially for cancelled flight passengers. Sanitary Napkins for women in your plane bathrooms, diaper disposal too.
review from
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9.6
Pros: Flight was smooth, I told the Captain that. Staff was helpful. They attended our needs, like that they served us food twice and snacks and drinks. Liked that they had blankets & pillow for us. The 12 hour flight was great and did not seem like it was 12 hrs. I will definitely fight this airline again
Cons: Staff at airport (Rome-FCO) was not too friendly but this had nothing to do w/ the flight. Flight was awesome. I would just recommend having a few more move selections but overall, I give this particular flight, from Millan to San Francisco an A+! ONE NOTE: Check in your luggage online OR else they will charge you double at Airport.
review from
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10.0
Pros: Crew was super responsive and helpful
review from
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9.6
Pros: Crew was great and super responsive
review from
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9.0
Pros: Amazingly good
Cons: Cool
review from
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8.6
Cons: Had to bus to plane and walk up steps into plane ... but may be more issue with airport.
review from
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9.0
Pros: On time. Very good flight
review from
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10.0
Pros: only non stop flight from Milan to San Francisco
Cons: N/A
review from
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8.6
Pros: Plane was half full, so had my choice of seating.
Cons: Be on time.
review from
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8.6
Pros: The seat was ok.
Cons: Be on time.
review from
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8.6
Pros: amazing customer service, and incredible food/beverage options
Cons: although ample space, the seats were not that comfortable. seats become overheated, would be nice if you can ventilate them via perforated seating
review from
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9.3
Pros: The crew and the food
Cons: Seats are very narrow, not enough space
review from
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10.0
Pros: Excellent crew even with the delay.
Cons: Everything was pretty good.
review from
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9.0
Pros: I have to say the food and beverage were very good.
Cons: Boarding could be improved, but there were not problems.
review from
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9.0
Our flight to Milan T
Pros: The crew were very friendly and professional
Cons: Nothing
review from
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8.6
Cons: Food had no taste. The quality needs to be much better
review from
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10.0
Cons: On time, no problems very smooth f!ight.
review from
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10.0
Pros: Crew was amazing
Cons: Business class crew was almost too amazing. They were working hard at creating an amazing experience. So much so that I felt like I was giving wrong answers when asked about what I’d like to eat or drink.
review from
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10.0
Pros: Everyone was very pleasant and explained everyting with patience.
Cons: Baggage was not included and I’m not sure if it was mentioned in the details, but it was no big deal.
review from
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10.0
Pros: The food was amazing, the air hostesses and boarding/check-in staff were very helpful and accomodating
Cons: The boarding lines were a bit chaotic, with people waiting to be let into a board waiting area.
review from
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8.0
Pros: The flight was well organized and comfortable and in spite of 1 hour delay waiting for takeoff due to the weather we landed only few minutes late. Checking in was easy and fast, registrar Elena was outstanding. I will recommend this airline to my friends
review from
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7.0
Cons: Air Italy charges to choose your seat assignment ahead of time, which is disappointing. I luckily for an aisle seat, but the seats are very cramped. Typical of these flights, but still. You can't use your tray table if the person in front leans the chair back.
review from
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7.6
Pros: Very narrow seat, leg room limited however passengers still can recline their seats. So if your front passenger recline their seats, basically you got locked into your seat and hard to get in and out.
review from
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7.3
Pros: hard seats.went too f
Cons: hard seats.went too far back so that the person in front of you if they went back all the way no room to eat or use laptop
review from
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7.3
Pros: Clean aircraft. Staff were friendly.
Cons: More variety of movies.
review from
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8.0
Cons: Food could have been better. While we checked our baby stroller at the boarding gate, we did not get the stroller back at the gate. Had to carry the children one of whom had gotten air sick out to pick up the stroller at the baggage claim.
review from
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8.4
Pros: Cleanliness Timely
Cons: better selection of movies
review from
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6.6
Pros: Very friendly and professional crew. Punctual flight. Easy online check in.
Cons: Long boarding. The seat recliner reclines too far so there is very little space for the passenger behind. So the seat space was excruciatingly small. I ordered a vegan meal online 3 days before my flight (as they suggested) but I never received the confirmation and the correct meas was not provided. The movie choices were limited and outdated.
review from
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7.0
Pros: Crew was great and food was good. Also, the movie selection was a good mix
Cons: Little crowded on the way home
review from
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8.0
Cons: People not answering phones when you call the company. I was not able to check in or buy my suitcase online. Couldn’t do anything with the app. Very frustrating.
review from
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7.0
Pros: the crew were helpful.
Cons: All the washrooms were not available. would have preferred a bigger breakfast after flying overnight. difficult to prepay for the luggage. Long delay in boarding our return from Milan to Toronto for unexplained reasons by the ground crew.
review from
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7.6
Pros: Plane was half empty, so I could lay down over 4 seats.
Cons: One crew member did not like me switching to a seat that was a premium seat. With a half empty plane did it matter?
review from
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7.6
Cons: Check in 80 minutes
review from
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7.0
Pros: The first meal service was good with two appealing choices. The flight was on time.
Cons: What could have been better: 1) Boarding process; although the gate agents announced particular rows, they did not enforce 2) Snack was not very appealing 3) We would have liked wine after the meal, but attendants did not offer and when requested, they refused. 4) after snack served, over head l
review from
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7.3
Pros: The crew was pleasant overall, for the most part and the food was pretty good.
Cons: The leg and elbow room were very tight and uncomfortable, especially during meals.
review from
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6.3
Pros: The seats are not comfortable. the crew was fine.
Cons: Other then putting in more leg room, to make it more comfortable, everything else was pretty standard.
review from
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4.6
Cons: Flight departure delayed; no effective queuing for business class; no vodka on plane; food mediocre for business class
review from
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5.3
2.5hrs delay due to technical problem, connection flight did not wait
Pros: The food was good for airplane food. They had a menu and choice between chicken, mashed potatoes, carrots or pasta with mushrooms and cheese together with a warm bread and delicious chocolate mousse for dessert. Breakfast was either scrambled eggs or pancakes.
Cons: Flight delayed 2.5 hrs due to electrical problem on the Air Italy A330. Missed connection flight in MXP to NAP. Even though there was a Rome flight leaving at the same time that waited, ours to NAP did not wait. Rsukts: 6 hes additional time at mxp airport
review from
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2.0
Pros: I didn’t like anyrhinf
Cons: Don’t fly Air Italy
review from
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5.6
Cons: No announcements about the hour delay in boarding/takeoff until we were actually on board the plane.
review from
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4.6
Pros: A flight of about six hours with no entertainment. It delayed for more than 4 hours and no one said anything.
Cons: Better fleet with entertainment
review from
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4.0
Cons: The baggage fee if you dont pre pay online is 100.00 per bag, the online system doesn't work all the time, we spent over an hour at the Airport to go thru the process of paying for the check in bags which is handled by a third party...
review from
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3.3
Pros: Flight attendants were curt, and rude.
Cons: Staff were rude and inattentive. Child vomited all over herself during landing. When we tried to get her off offered no special assistance. Blocked nastily by the flight attendant trying to exit. No stroller for child even though gate checked pick up with luggage.
review from
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4.0
Cons: The plane felt like it was going to fall apart and my baggage was never put on the plane.
review from
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4.0
Pros: Friendly crew onboard
Cons: I tried to check in online several times during starting one week prior to my trip and tried to add a bag to be checked in and the system did not let me do that. When I when to check in at the airport thei charged me 50 Euros instead of 20 euros by online. I would have liked to do checkin online
review from
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2.0
Pros: After 2hrs into the flight, we turned back to JFK because a drunk person was out of control! They should not have turned back!!!! The trip took 14 hours
review from
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2.0
Cons: Flight was cancelled without notification. No refund provided yet. Has been three weeks. Not at all a reliable or responsible airlines.
review from
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6.0
Pros: I liked the direct flight from Los Angles to Milan. Convenient not to have a layover. Staff was courteous. Planes are clean. Fair price reasonable if you only have carryon.
Cons: Airline website not user friendly. After having paid for seats in advance still was not able to get boarding pass online. Also had a bicycle to check in. Was not able to pay for it in advance. Had to pay extra at the airport with hassle of having to go back and forth ticket counters .
review from
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3.3
Pros: Not much was good
Cons: Horrible check in experience. Obviously not a company used to valuing hospitality.
review from
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5.3
Pros: The crew was nice and friendly.
Cons: Plane left with a two-hour delay. Boarding process was unorganized, very poorly handled and seemed to be managed by high-schoolers. Upon boarding one was struck by a strong smell of urine. Entertainment options were limited and old, especially when compared with other airlines.
review from
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4.6
Pros: very competitive price
Cons: More movies and better food
review from
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3.6
Cons: No air vents, plane was hot. Only one bathroom for economy. Can’t check in online.
review from
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4.3
Cons: The boarding
review from
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2.0
Cons: It wasn’t mention about paying fee for a luggage
review from
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3.0
Worst travel experience I’ve ever had. I’m not exaggerating
Pros: Nothing except that my seat reclined far enough.
Cons: This airline should be shut down. Worst customer service I have ever experience before during and after a flight. I will never again fly air Italy. I was literally in tears throughout this experience. The staff are clueless and rude.
review from
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5.6
Cons: Through of the12 hours flight, the warm air is unbearable and the seat is small and cramp even pay $40 extra is no help.
review from
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6.3
Pros: The landing was great.
Cons: The food was poor quality. They could improve that. Not asking for anything special just decent
review from
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4.0
Cons: Everything could have been better!
review from
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6.3
Pros: The crew was nice on bord
Cons: They charged me 100$ per way of luggage fee. I will NEVER fly with this airline again and I am soooo disappointed.
review from
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2.6
Cons: The booking on priceline was a nightmare ! The ckeck-in simply a rip-off as suddenly the airline charged 100 €uro for a single piece of luggage ! Never again with such thieves !
review from
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5.0
Pros: crew did what they could with the limited resources they had
Cons: boarding organization especially for cancelled flight passengers. Sanitary Napkins for women in your plane bathrooms, diaper disposal too.
review from
Flight status
Air Italy route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
801
Milan
MXP
Cairo
CAI
902
New York
JFK
Milan
MXP
901
Milan
MXP
New York
JFK
654
Catania
CTA
Milan
MXP
627
Milan
MXP
Cagliari
CAG
970
Miami
MIA
Milan
MXP
969
Milan
MXP
Miami
MIA
802
Cairo
CAI
Milan
MXP
1202
Milan
LIN
Olbia
OLB
628
Cagliari
CAG
Milan
MXP
884
Dakar
DSS
Milan
MXP
602
Rome
FCO
Milan
MXP
883
Milan
MXP
Dakar
DSS
1225
Olbia
OLB
Milan
LIN
1112
Rome
FCO
Olbia
OLB
1111
Olbia
OLB
Rome
FCO
653
Milan
MXP
Catania
CTA
841
Accra
ACC
Lagos
LOS
841
Lagos
LOS
Milan
MXP
841
Milan
MXP
Accra
ACC
811
Milan
MXP
Sharm el-Sheikh
SSH
601
Milan
MXP
Rome
FCO
615
Milan
MXP
Naples
NAP
610
Naples
NAP
Milan
MXP
679
Milan
MXP
Lamezia Terme
SUF
672
Lamezia Terme
SUF
Milan
MXP
663
Milan
MXP
Palermo
PMO
668
Palermo
PMO
Milan
MXP
812
Sharm el-Sheikh
SSH
Milan
MXP
Top airports served by Air Italy
- Milan Malpensa Airport (MXP)
- Olbia Costa Smeralda Airport (OLB)
- Palermo Punta Raisi Airport (PMO)
- Rome Fiumicino Airport (FCO)
- Catania Fontanarossa Airport (CTA)
- Naples Airport (NAP)
- Lamezia Terme S Eufemia Airport (SUF)
- Cagliari Elmas Airport (CAG)
- New York John F Kennedy Intl Airport (JFK)
- Cairo Airport (CAI)
- Milan Linate Airport (LIN)
- Miami Airport (MIA)
- Accra Kotoka Airport (ACC)
- Lagos Murtala Muhammed Airport (LOS)
- Toronto Pearson Intl Airport (YYZ)
Air Italy contact information
- IG IATA code
- +39 0789 52682 Call
- airitaly.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
