Guest reviews
Overall rating
6.8
Good
Based on 102 reviews
Overall
6.8
Boarding
6.8
Comfort
6.8
Crew
7.7
Entertainment
5.9
Food
6.4
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Air Italy traveller reviews
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
7.0
Pros: The food and service in general
Cons: The sets are'nt confortable.
review from
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2.0
Cons: Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.
review from
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4.3
No information announced that they changed planes
Cons: Not announced to everyone that seats assignments no longer valid. Plane had no chargjng ports
review from
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4.6
Pros: Staff was nice
Cons: Delays to and from without much of a heads up, food was terrible and couldn’t choose both times. No zone boarding going to Italy, really disorganized. From Italy to ny, they moved my seat after a 3 hour delay, just adding salt to the wound
review from
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2.3
Very bad service at jfk airport
Cons: They double charge me for the luggage and was very rude
review from
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2.3
They double charge me for luggage’s
Pros: Only the person exit to me
Cons: The service in the airport jfk was very bad and they make me and my brother pay again for luggages and we pay when I book the tickets
review from
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9.0
Pros: Food and service
Cons: Entertainment lacking on a transatlantic flight
review from
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4.0
Bare bones!
Pros: The crew was nice and made up for the nasty attitude of the lady at check in who pretend she could not find my reservation
Cons: First, they were unable to find my reservation for the return flight second they refused to assign me a seat Third they put me on stand by keeping me waiting for confirmation When I was finally allowed to board I had a terrible seat surrounded by screaming toddlers!!!
review from
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5.0
Pros: Staff friendly, free movies on the plane.
Cons: Boarding is crazy without zones, or any order to the boarding process it’s just a free for all. The plane is kept too warm. And though I know the delays were not their fault a little more information about why we were delayed with more updates about when we would finally ge to move would have been appreciated. Also having to pay €100 for checking an 8 kilo bag is an absolute scam.
review from
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9.3
Great!
Pros: Great service, flight attendants were very accomodating, both reactive and proactive, and very knowledgeable.
Cons: The food was ok, a little soggy, and my headphone jack only worked when I pressed in the plug with my hand.
review from
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3.3
Cons: SCAM! made everyone pay $100 for 1st bag when people had a right to a bag with the ticket they got! an absolute scam, and they forced us to pay $100 when it could have been $50 at check in but the website did not make ianyone aware of the BAG NOT INCLUDED issue then, in order to charge people more at the last minute, when they had no choice! UNACCEPTABLE! will never fly with them again!
review from
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2.4
Cons: We stood in a crowded area after our documents were checked and they would not let us on the plane. 100+ people crammed in a small space, standing and waiting, with all of their bags and everything. what a disorganized Airline!
review from
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9.0
Pros: Food and service
Cons: Entertainment lacking on a transatlantic flight
review from
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9.3
Great!
Pros: Great service, flight attendants were very accomodating, both reactive and proactive, and very knowledgeable.
Cons: The food was ok, a little soggy, and my headphone jack only worked when I pressed in the plug with my hand.
review from
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2.0
Cons: Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.
review from
-
4.3
No information announced that they changed planes
Cons: Not announced to everyone that seats assignments no longer valid. Plane had no chargjng ports
review from
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4.6
Pros: Staff was nice
Cons: Delays to and from without much of a heads up, food was terrible and couldn’t choose both times. No zone boarding going to Italy, really disorganized. From Italy to ny, they moved my seat after a 3 hour delay, just adding salt to the wound
review from
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2.3
Very bad service at jfk airport
Cons: They double charge me for the luggage and was very rude
review from
-
2.3
They double charge me for luggage’s
Pros: Only the person exit to me
Cons: The service in the airport jfk was very bad and they make me and my brother pay again for luggages and we pay when I book the tickets
review from
-
4.0
Bare bones!
Pros: The crew was nice and made up for the nasty attitude of the lady at check in who pretend she could not find my reservation
Cons: First, they were unable to find my reservation for the return flight second they refused to assign me a seat Third they put me on stand by keeping me waiting for confirmation When I was finally allowed to board I had a terrible seat surrounded by screaming toddlers!!!
review from
-
5.0
Pros: Staff friendly, free movies on the plane.
Cons: Boarding is crazy without zones, or any order to the boarding process it’s just a free for all. The plane is kept too warm. And though I know the delays were not their fault a little more information about why we were delayed with more updates about when we would finally ge to move would have been appreciated. Also having to pay €100 for checking an 8 kilo bag is an absolute scam.
review from
-
3.3
Cons: SCAM! made everyone pay $100 for 1st bag when people had a right to a bag with the ticket they got! an absolute scam, and they forced us to pay $100 when it could have been $50 at check in but the website did not make ianyone aware of the BAG NOT INCLUDED issue then, in order to charge people more at the last minute, when they had no choice! UNACCEPTABLE! will never fly with them again!
review from
-
2.4
Cons: We stood in a crowded area after our documents were checked and they would not let us on the plane. 100+ people crammed in a small space, standing and waiting, with all of their bags and everything. what a disorganized Airline!
review from
Flight status
Air Italy route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
1202
Milan
LIN
Olbia
OLB
9160
Milan
LIN
Bucharest
OTP
1207
Olbia
OLB
Milan
LIN
9159
Bucharest
OTP
Milan
LIN
611
Milan
MXP
Naples
NAP
612
Naples
NAP
Milan
MXP
671
Milan
MXP
Lamezia Terme
SUF
604
Rome
FCO
Milan
MXP
603
Milan
MXP
Rome
FCO
822
Moscow
DME
Milan
MXP
821
Milan
MXP
Moscow
DME
1120
Rome
FCO
Olbia
OLB
1111
Olbia
OLB
Rome
FCO
155
Olbia
OLB
Naples
NAP
802
Cairo
CAI
Milan
MXP
947
Milan
MXP
Shenzhen
SZX
801
Milan
MXP
Cairo
CAI
156
Naples
NAP
Olbia
OLB
901
Milan
MXP
New York
JFK
902
New York
JFK
Milan
MXP
143
Olbia
OLB
Turin
TRN
101
Olbia
OLB
Venice
VCE
144
Turin
TRN
Olbia
OLB
102
Venice
VCE
Olbia
OLB
672
Lamezia Terme
SUF
Milan
MXP
663
Milan
MXP
Palermo
PMO
105
Olbia
OLB
Verona
VRN
664
Palermo
PMO
Milan
MXP
106
Verona
VRN
Olbia
OLB
126
Bologna
BLQ
Olbia
OLB
125
Olbia
OLB
Bologna
BLQ
136
Milan
MXP
Olbia
OLB
137
Olbia
OLB
Milan
MXP
906
Havana
HAV
Milan
MXP
905
Milan
MXP
Havana
HAV
3251
Zanzibar
ZNZ
Milan
MXP
3722
Accra
ACC
Milan
MXP
3722
Lagos
LOS
Accra
ACC
3722
Milan
MXP
Lagos
LOS
656
Catania
CTA
Milan
MXP
655
Milan
MXP
Catania
CTA
807
Milan
MXP
Sharm el-Sheikh
SSH
882
Dakar
DSS
Milan
MXP
904
Miami
MIA
Milan
MXP
881
Milan
MXP
Dakar
DSS
903
Milan
MXP
Miami
MIA
Top flight routes
Top airports served by Air Italy
- Milan Malpensa Airport (MXP)
- Milan Linate Airport (LIN)
- Rome Fiumicino Airport (FCO)
- Olbia Costa Smeralda Airport (OLB)
- Chisinau Airport (KIV)
- Moscow Domodedovo Airport (DME)
- London City Airport Airport (LCY)
- Madrid Barajas Airport (MAD)
- Doha Hamad International Airport (DOH)
- Catania Fontanarossa Airport (CTA)
- Naples Airport (NAP)
- New York John F Kennedy Intl Airport (JFK)
- Lamezia Terme S Eufemia Airport (SUF)
- Palermo Punta Raisi Airport (PMO)
- London Heathrow Airport (LHR)
Air Italy contact information
- IG IATA code
- +39 0789 52682 Call
- airitaly.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
