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Pros: Nothing. Didn’t get to take the trip and had no customer service to assist in any respect to have a voucher or credit or anything. Garbage

Cons: Everything. Coronavirus lock down sucks, but some sort of accountability would be nice for having my money simply stolen.

Cons: Was not able to travel because of the virus, I was suppose to visit my parents

Cons: Our itinerary changed months ago. We showed up at 4:00 am for our (new) 6:00 am flight expect that delta hadn’t alerted the Tuxtla Gutiérrez airport of the change so we had to go back to our original itinerary of flying out at 9:30 am. We were NOT happy to have gotten up at 3:00 in the morning with the kids to end up having to sit an extra 3 hours (5 hours total) in a tiny airport to fly out at the original time I had chosen.

Cons: Food and leg space were terrible. Flight to CUN didn't have individual TV screens and departed late.

Cons: No veg option on overnight flight No orders of special meal online Keep changing gate Had to put bag up when fit under seat

Pros: My flight arrangements was not found I had to purchase new tickets and spend additional money for something I had already paid it took me almost all day to get everything straightened out it was the worse experience ever.

Cons: Refund me my money back

Pros: Friendly crew, but that is pretty normal for Aeroméxico and expected. Glad the seats had the flip up sides to keep ones sleeping head from falling too far to either side

Cons: A few more degrees of seat recline the meals could have been much better.

Pros: Affordable prices

Cons: Boarding process very desorginized

Pros: Nice crew. Free movies.

Cons: Temperature in cabin was extremely hot and dry.

Pros: I wi not use aeromexico again

Cons: Everything, see prior notes

Pros: My experience was horrible. Aeromexico canceled my sons flight without notice or reimbursement, they forced me to abandon my minor son in a foreign country and extorted me to pay for a new return ticket on top of what I already paid through kayak.

Cons: Not allow the airlines to cancel your ticket, extort you to buy another and force you to separate from you minor children leaving them in a foreign country. Horrible experience to say the least

Pros: The crew did their job well but they made us check in our carry on luggage unnecessary which delayed me leaving the airport.

Cons: If they had not made us check in our carry on

Pros: The crew was great except the pilot.

Cons: The worst landing I have ever experienced. We hit the ground very hard, it was jarring.

Pros: Nothing.

Cons: Disaster of a flight - two hours late and blew connections in Mexico City for 11 people in our group.

Pros: The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger.

Cons: The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you.

Pros: Crew was ok

Cons: The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing

Cons: Better seats and better communication as it took so long to get our luggage, I would have been fine waiting but they kept changing the location where we were supposed to get our luggage from

Pros: Not a lot.

Cons: Our group of 11 missed our connecting flights in Mexico City because the plane was two hours late. Cost us thousands of dollars and a day of our time.

Cons: The space between seats is tiny, even when I paid more, no internet during the fly, old movies, nothing new

Cons: Dirty plane, plane was late and my screen didn't work. Flight attendant was flippant.

Cons: We have could have left, still in airport Mexico City

Cons: Check in. A nightmare Boarding. A nightmare Waiting 1 hour for the bags to arrive. A nightmare

Cons: Delayet

Pros: Aeromexico’s service during check in and boarding is the worst I’ve experienced so far. They are so unorganized that wait lines are so long and can take hours that you can easily miss your flight. The staff is just around not helping at all, not doing much to put order and make lines move faster. It’s not the first time this happens to me, it’s just the way they operate and not setup for busy travel days.

Cons: Make it to the airport 4 hrs earlier, 3 is not enough at least at the Mx city airport

Pros: Nothing

Cons: This is insulting. I watched my flight pull off from the gate and was then asked to stay at a Holiday Inn. I spent thousands of dollars on my flight, then was forced to spend another $950 on a hotel, food, etc. I was supposed to be home 5 hours ago and still haven’t taken off.

Pros: Seat was comfortable and the entertainment was good.

Cons: Honestly, almost everything was good. At the meal time, the flight attendants spilled a lot tomato sauce on my white sweater. Of course it was very uncomfortable, they apologized and try to clean the mess and my sweater, but obviously they couldn’t make it. It was very embarrassing for me. I had to take off my sweater and wear only my winter coat. I suggest they should be more careful.

Pros: Nothing

Cons: The puntuality