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The Aeromexico ground crew is not very helpful and not very informative at all. I know the México airport is very crowded but they should explain better to the their customers.

Lost flight

In Mexico City they need more workers to help you get to your gate.Lost my connection due to bad communication on screen changing departure gate in Mexico City .They admitted there was a change but said it was my responsibility of asking ,I could not get information there was not enough employees to ask. I end up going with a different airline early morning next day..or I would of been there till Tuesday night!

The plane never took off.

Check in was a nightmare. Waited in line fir two hours. Check in earlier did not made any difference. Had to stand in line and go though the the process.

Thifty, Budget .. and all rental car companies are unethical in Mexico. They make the booking through american companies like Kayak, Priceline, Orbitz.. Upon arrival to Mexico and other latin American destinations there is a standard plot "we do not to have what you have booked "customer have not returned the car" like BS ...and always sells to much more expensive product and services and taking advantage. The American CEOs for the rental companies need to crack down on this malpractices.

tv did not work. earphones broken. too much kids. crying

Pros: Good movies

Cons: I was told that I can make a change with no extra cost to me. Yea right what a rip off. I paid double for a the tickets.

Pros: Newer plane

Cons: Staff didn’t say much. Was warm on board. And quite late

Cons: Arrived late.

Cons: Was late. Misses connecting flight

Made payment for extra baggage online. When I got to check-in, they made me pay again. Lesson learned - Dont buy extra luggage allowence online, only pay at check-in.

Pros: The seat was comfortable.

Cons: There was utter chaos at pre-boarding. The snack was tiny. A flight attendant was rude. My seat assignment was changed without my consent.

Pros: Easy boarding-good selection of entertainment

Cons: Absolutely deplorable meal in business class- a pathetic sandwich and small bag of nuts- shows Aeromexico is still not committed to improving their image

Cons: Plane delayed on tarmac on arrival. Immigration line was chaos with no staff helping to provide order. Missed my connection and changed to another flight the next morning - aeromexico would not pay for hotel or taxi. Supervisors were rude and dismissive, didn’t care about effect on my plans.

Cons: boarding, we were told the flight was overbooked and we would have to wait for another flight

Cons: Terminal remota

Cons: left Houston more than 2 hours later, arrive in Mexico over 2 am

Pros: Online prompts for a flight I couldn't cancel.

Cons: Online prompts for a flight I couldn't cancel.