Traveller reviews
Overall rating
6.5
Good
Based on 420 reviews
Boarding
6.7
Comfort
6.9
Crew
7.2
Entertainment
6.4
Food
6.0
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Aeromexico information
| IATA code | AM |
|---|---|
| Routes | 128 |
| Top route | Mexico City Benito Juarez to Monterrey Gen Mariano Escobedo |
| Airports served | 58 |
| Top airport | Mexico City Benito Juarez |
Aeromexico traveller reviews
Pros
"AeroMexico offered a great service!"
(in 113 reviews)
"Crew was friendly and professional"
(in 235 reviews)
"Crew pleasant & food good."
(in 99 reviews)
Cons
"Had a 2 hour delay"
(in 28 reviews)
"Horrible food for a business class"
(in 29 reviews)
"Customer service in GDL airport"
(in 43 reviews)
Recent reviews
Traveller rating
1453
646
515
719
13
Find reviews that mention:
flight attendants
connecting flight
flight was delayed
great flight
food was good
crew was great
great service
first class
customer service
worst airline
hour late
two hours
city airport
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10.0
I love Aeromexico crew is very professional ,food and entertainment excelent ,No free wifi is a down but not a big one and in overall great experience
review from
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8.0
need to update their movies selection for long haul flights!
review from
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10.0
Nice new plane 737-800 max with comfortable business class seats and space!
review from
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10.0
Great crew and food! need to update their entertainment system with more current movies choices especially with an 11 hour flight!!
review from
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6.0
KLM is serving the most bizarre food right now in these cold salad boxes for their short flights. I suppose vegans love them, but no anyone else!
review from
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2.0
Terrible customer service
review from
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8.0
Eliminate the use of mask during the fligth
review from
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10.0
Eliminate the use of mask during the fligth
review from
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10.0
My favourite airline.
review from
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2.0
Using an embraer 190 tiny plane that is regularly used for short flights (Aeromexico Connect) for a 3 hours flight from Orlando to Mexico is ridiculous. Extremely uncomfortable.
review from
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10.0
Lo único que no me gusto fue que me registraron mi maleta de mano y había lugar en el avión para mi maleta
review from
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6.0
Seat assignment was not available for early check with in 24 hours. This not acceptable.
review from
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10.0
Excellent flight
review from
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10.0
Good job. Thank You
review from
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6.0
Upon arrival at the Guadalajara airport, we waited for the luggage for more than 1 hour because "there was no staff available to transfer it to the band", all the passengers were very upset.
review from
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10.0
Aeromexico has an excellent service
review from
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2.0
Worst cabin crew I’ve experienced in 10+ years of vigorous international travel. Mexico City airport is a nightmare too. I’ll never fly through there or use A.M. ever again.
review from
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10.0
All good
review from
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6.0
The 2 seat exit row seats are much narrower than any other seat on the plane. I paid extra to be in an exit row and it was extremely uncomfortable.
review from
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8.0
Pudo haber más comida
review from
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4.0
No cool air while we boarded and waited to depart. Very hot on board
review from
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2.0
Everything could have been better. The customer service was horrible! My flight got delayed and that lead to domino effect of loosing reservations in my vacations.
review from
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8.0
I was stopped before going to the airplane as they hadn’t scanned my passport. Not the first time it happens but they normally do this before boarding begins, and I had scanned my passports through the app
review from
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2.0
flight canceled, after 6 hours waiting in the airport talking to very nasty untrained aeromexico people ... i had to stay teh night in mexico city and they put me in teh cheapest hotel ive slept in my life without A/C ... worst day of my life... DO NOT FLY AEROMEXICO!!!
review from
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2.0
Waited 3 hours for luggage b/c it cam out of the wrong carousel.
review from
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8.0
Only the seats were uncomfortable
review from
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10.0
👍
review from
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10.0
Easy
review from
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2.0
No signs for boarding, rude boarding staff.
review from
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8.0
SLC was bad to much chaos with TSA
review from
Aeromexico FAQs
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What is Aeromexico’s primary hub?
How does KAYAK find such low prices on Aeromexico flights?
Flight status
Aeromexico route map
Top airports served by Aeromexico
- Mexico City Benito Juarez Airport (MEX)
- Guadalajara Miguel Hidal Airport (GDL)
- Cancun Airport (CUN)
- Monterrey Gen Mariano Escobedo Airport (MTY)
- Tijuana Rodriguez Airport (TIJ)
- Mérida Rejon Airport (MID)
- Puerto Vallarta Ordaz Airport (PVR)
- Los Angeles Airport (LAX)
- Hermosillo Gen Pesqueira Garcia Airport (HMO)
- Villahermosa Capitan Carlos Perez Airport (VSA)
- Chihuahua Fierro Villalobos Airport (CUU)
- San José del Cabo Los Cabos Airport (SJD)
- Ciudad Juárez Abraham Gonzalez Airport (CJS)
- San Francisco Airport (SFO)
- Houston George Bush Intcntl Airport (IAH)
Aeromexico contact information
- AM IATA code
- +52 (55) 5133 4000 Call
- aeromexico.com Visit
Overview of Aeromexico
To keep customers busy during their trips, Aeroméxico has an app that you can download onto your phone or tablet prior to take off in order to watch recently released movies and television shows. Travelers are also welcome to use messaging and texting apps on their phones to keep in touch with their loved ones without having to pay for the plane’s Wi-Fi.
With this airline, it is possible to travel all across the world, including to the continents of Europe, Asia, and South America. While France, Spain, and the Netherlands are great destinations for anyone hoping to have a vacation in Europe, Peru, El Salvador, and the Dominican Republic are convenient options for those going to South or Central America.
For those that are interested in having a particularly comfortable and luxurious trip, choose to fly in the Clase Premier class. In addition to giving you access to an airport lounge while waiting for your flight to start boarding, this class will provide you with a reclining seat that transforms into a flatbed, priority check-in and boarding, a free hot meal, the option of checking a bag for free, and unlimited beverages.
Aeroméxico codeshares with several different airlines, including Air France, Copa Airlines, and Korean Air. Additionally, the company has had a joint venture agreement with Delta Air Lines since 2011 that allows them to codeshare certain flights, as well as determine the prices for certain trips together and share the profits and costs for flights that go directly between the United States and Mexico.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.