Guest reviews
Overall rating
7.4
Good
Based on 7,070 reviews
Overall
7.5
Boarding
7.5
Comfort
7.4
Crew
7.8
Entertainment
7.2
Food
7.0
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Aeromexico traveller reviews
Pros
"Crew was nice and friendly."
(in 34 reviews)
"Smooth flight and no delays."
(in 21 reviews)
"Good service and good price ."
(in 65 reviews)
Cons
"The customer service was horrible."
(in 30 reviews)
"Was over an hour late boarding."
(in 17 reviews)
"By far worst flight and service!"
(in 24 reviews)
Recent reviews
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- Neutral
- Negative
Find reviews that mention:
customer service
city airport
connecting flight
great service
good flight
crew was great
flight was cancelled
hour delay
good food
worst airline
flight entertainment
comfortable seats
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10.0
Pros: excellent atention
review from
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10.0
Pros: I loved the attention of all the staff of aeromexico very friendly and helpful I am happy to have traveled with Aeromexico
review from
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8.0
Pros: Entertainment
Cons: The flight was delayed over an hour
review from
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8.3
Tall man in middle seat
Cons: Not being able to choose an aisle seat made the flight uncomfortable for me and my neighbors
review from
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2.0
Flight rerouted and missed international connection
Pros: The service was basically nonexistent to help fix. Sitting in tarmac at another unplanned airport - w no announcement from the calf! - I thought to call Aeromexico to have them help me reschedule. the agent didn’t understand the issue and couldn’t figure out why I was at an unplanned airport though I shared this w them multiple time. Amazing the flight system was not updated. Finally reaching my connection airport the counter help was terrible and in spite made me go through some special security to get my bag. I was treated like a criminal ... after arriving at the desk the new agent said it was no problem that my bag was checked thru. Exiting I was again given the once over... plenty more but Aeromexico, nah.
Cons: The service was basically nonexistent to help fix. Sitting in tarmac at another unplanned airport - w no announcement from the calf! - I thought to call Aeromexico to have them help me reschedule. the agent didn’t understand the issue and couldn’t figure out why I was at an unplanned airport though I shared this w them multiple time. Amazing the flight system was not updated. Finally reaching my connection airport the counter help was terrible and in spite made me go through some special security to get my bag. I was treated like a criminal ... after arriving at the desk the new agent said it was no problem that my bag was checked thru. Exiting I was again given the once over... plenty more but Aeromexico, nah.
review from
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8.0
Pros: The flight attendant for this flight she was really nice and friendly good!! Nothing compared to my flight from LAX TO CDM..
Cons: The aircraft was late we stay in the aircraft for 1 hour not doing nothing cuz the in flight entretenimient was block until the aircraft was out to take off
review from
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4.0
Cons: The flight attendants they have attitude really bad I think u guys should check your employees.
review from
-
9.3
Unfriendly flight attendants
Pros: Almost everything was perfect!
Cons: The flight attendants offered an OK service to me, I don’t give them 5 stars only because I noticed they were unfriendly and a bit rude to other passengers.
review from
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7.0
Pros: The cabin was kept quiet, dark and orderly for the night flight.
Cons: Same as above. The seat in economy is truly an endurance test. No way to go to sleep.
review from
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7.3
Uncomfortable seats
Pros: Efficient and respectful staff. Treat to have wine with the pasta dish that was served.
Cons: I am only 5'2...a short woman so the seat does not fit me . My feet can not rest on the floor and the headrest does not adjust for me. It makes for a most uncomfortable 18 hours from Lima.
review from
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2.0
Pros: NOTHING
Cons: 2.5 HOURS DELAYED
review from
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9.0
Cons: The boarding unfortunately the Quito airport it’s too small
review from
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10.0
Pros: excellent atention
review from
-
10.0
Pros: I loved the attention of all the staff of aeromexico very friendly and helpful I am happy to have traveled with Aeromexico
review from
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9.3
Unfriendly flight attendants
Pros: Almost everything was perfect!
Cons: The flight attendants offered an OK service to me, I don’t give them 5 stars only because I noticed they were unfriendly and a bit rude to other passengers.
review from
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9.0
Cons: The boarding unfortunately the Quito airport it’s too small
review from
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8.0
Pros: Entertainment
Cons: The flight was delayed over an hour
review from
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8.3
Tall man in middle seat
Cons: Not being able to choose an aisle seat made the flight uncomfortable for me and my neighbors
review from
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8.0
Pros: The flight attendant for this flight she was really nice and friendly good!! Nothing compared to my flight from LAX TO CDM..
Cons: The aircraft was late we stay in the aircraft for 1 hour not doing nothing cuz the in flight entretenimient was block until the aircraft was out to take off
review from
-
7.0
Pros: The cabin was kept quiet, dark and orderly for the night flight.
Cons: Same as above. The seat in economy is truly an endurance test. No way to go to sleep.
review from
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7.3
Uncomfortable seats
Pros: Efficient and respectful staff. Treat to have wine with the pasta dish that was served.
Cons: I am only 5'2...a short woman so the seat does not fit me . My feet can not rest on the floor and the headrest does not adjust for me. It makes for a most uncomfortable 18 hours from Lima.
review from
-
2.0
Flight rerouted and missed international connection
Pros: The service was basically nonexistent to help fix. Sitting in tarmac at another unplanned airport - w no announcement from the calf! - I thought to call Aeromexico to have them help me reschedule. the agent didn’t understand the issue and couldn’t figure out why I was at an unplanned airport though I shared this w them multiple time. Amazing the flight system was not updated. Finally reaching my connection airport the counter help was terrible and in spite made me go through some special security to get my bag. I was treated like a criminal ... after arriving at the desk the new agent said it was no problem that my bag was checked thru. Exiting I was again given the once over... plenty more but Aeromexico, nah.
Cons: The service was basically nonexistent to help fix. Sitting in tarmac at another unplanned airport - w no announcement from the calf! - I thought to call Aeromexico to have them help me reschedule. the agent didn’t understand the issue and couldn’t figure out why I was at an unplanned airport though I shared this w them multiple time. Amazing the flight system was not updated. Finally reaching my connection airport the counter help was terrible and in spite made me go through some special security to get my bag. I was treated like a criminal ... after arriving at the desk the new agent said it was no problem that my bag was checked thru. Exiting I was again given the once over... plenty more but Aeromexico, nah.
review from
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4.0
Cons: The flight attendants they have attitude really bad I think u guys should check your employees.
review from
-
2.0
Pros: NOTHING
Cons: 2.5 HOURS DELAYED
review from
Flight status
Aeromexico route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
762
Bogotá
BOG
Mexico City
MEX
2714
Guadalajara
GDL
Atlanta
ATL
47
Lima
LIM
Mexico City
MEX
134
Mexico City
MEX
Leon
BJX
717
Mexico City
MEX
Bogotá
BOG
678
Mexico City
MEX
Guatemala City
GUA
622
Mexico City
MEX
Washington
IAD
918
Mexico City
MEX
Monterrey
MTY
624
Mexico City
MEX
Panama City
PTY
674
Mexico City
MEX
San Pedro Sula
SAP
690
Mexico City
MEX
San Jose
SJO
636
Mexico City
MEX
Montreal
YUL
2722
Monterrey
MTY
Detroit
DTW
2225
Monterrey
MTY
Santiago de Querétaro
QRO
2463
Santiago de Querétaro
QRO
Mexico City
MEX
675
San Pedro Sula
SAP
Mexico City
MEX
669
San Francisco
SFO
Mexico City
MEX
657
San Jose
SJO
Mexico City
MEX
2091
Veracruz
VER
Mexico City
MEX
2708
Leon
BJX
Atlanta
ATL
4
Paris
CDG
Mexico City
MEX
25
Mexico City
MEX
Amsterdam
AMS
3
Mexico City
MEX
Paris
CDG
453
Mexico City
MEX
Havana
HAV
495
Seattle
SEA
Mexico City
MEX
697
Vancouver
YVR
Mexico City
MEX
29
Buenos Aires
EZE
Mexico City
MEX
698
Mexico City
MEX
Boston
BOS
21
Mexico City
MEX
Madrid
MAD
2816
Monterrey
MTY
Hermosillo
HMO
2326
Monterrey
MTY
San Luis Potosí
SLP
497
Portland
PDX
Mexico City
MEX
432
Guadalajara
GDL
San Jose
SJC
433
San Jose
SJC
Guadalajara
GDL
91
Seoul
ICN
Mexico City
MEX
2079
Tijuana
TIJ
Monterrey
MTY
2464
Mexico City
MEX
Santiago de Querétaro
QRO
15
São Paulo
GRU
Mexico City
MEX
449
Cancun
CUN
Havana
HAV
2055
Chihuahua
CUU
Monterrey
MTY
2704
Monterrey
MTY
Los Angeles
LAX
2056
Monterrey
MTY
Veracruz
VER
485
Las Vegas
LAS
Mexico City
MEX
2027
Guadalajara
GDL
Monterrey
MTY
2041
Monterrey
MTY
Guadalajara
GDL
2719
Salt Lake City
SLC
Guadalajara
GDL
682
Mexico City
MEX
Chicago
ORD
541
Mexico City
MEX
Tapachula
TAP
563
Tapachula
TAP
Mexico City
MEX
220
Mexico City
MEX
Ciudad Juarez
CJS
2420
Mexico City
MEX
Matamoros
MAM
628
Mexico City
MEX
San Salvador
SAL
2048
Mexico City
MEX
Oaxaca
OAX
2400
Mexico City
MEX
Veracruz
VER
498
Monterrey
MTY
Las Vegas
LAS
241
Mazatlan
MZT
Mexico City
MEX
515
Mexico City
MEX
Merida
MID
632
Mexico City
MEX
San Antonio
SAT
633
San Antonio
SAT
Mexico City
MEX
482
Mexico City
MEX
Las Vegas
LAS
173
Tijuana
TIJ
Mexico City
MEX
26
Amsterdam
AMS
Mexico City
MEX
2707
Atlanta
ATL
Leon
BJX
2715
Atlanta
ATL
Guadalajara
GDL
2711
Atlanta
ATL
Santiago de Querétaro
QRO
2013
Ciudad Juarez
CJS
Monterrey
MTY
285
Culiacan
CUL
Mexico City
MEX
448
Cancun
CUN
Guadalajara
GDL
2367
Cancun
CUN
Monterrey
MTY
2929
Durango
DGO
Mexico City
MEX
2723
Detroit
DTW
Monterrey
MTY
447
Guadalajara
GDL
Cancun
CUN
782
Guadalajara
GDL
Los Angeles
LAX
229
Guadalajara
GDL
Mexico City
MEX
660
Guadalajara
GDL
Chicago
ORD
770
Guadalajara
GDL
Tijuana
TIJ
677
Guatemala City
GUA
Mexico City
MEX
450
Havana
HAV
Cancun
CUN
701
Hermosillo
HMO
Mexico City
MEX
2053
Hermosillo
HMO
Monterrey
MTY
Top flight routes
Top airports served by Aeromexico
- Atlanta Hartsfield-Jackson Airport (ATL)
- Mexico City Benito Juarez Airport (MEX)
- Detroit Metropolitan Wayne County Airport (DTW)
- Salt Lake City Airport (SLC)
- Los Angeles Airport (LAX)
- New York John F Kennedy Intl Airport (JFK)
- Paris Ch. De Gaulle Airport (CDG)
- Amsterdam Schiphol Airport (AMS)
- São Paulo Guarulhos Intl Airport (GRU)
- Monterrey Gen Mariano Escobedo Airport (MTY)
- Madrid Barajas Airport (MAD)
- Cancun Airport (CUN)
- Minneapolis St Paul Airport (MSP)
- Guadalajara Miguel Hidal Airport (GDL)
- Toronto Pearson Intl Airport (YYZ)
Aeromexico contact information
- AM IATA code
- +1 800 021 4000 Call
- aeromexico.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
