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Pros: The crew was really nice.

Cons: It's shocking and disappointing that the plane was completely full. Also, the boarding process was really complicated and confusing.

Cons: They kept taking my carry-on luggage, and checking it in, even though it met the standards of being a carry-on luggage, including the weight, size, and the plane was not full. I felt discriminated against, and did not appreciate having to take risk and time to have to wait and pick up my carry-on at a baggage claim in both round trip flights.

Cons: The flight crew did little to enforce biosecurity measures among passengers who were not wearing their masks properly

Pros: Arrived & check in @ 6 am waited on the gate they put on my ticket we were told that the plane was delayed, ok fine no problem it happens all the time. the plane departed from another gate. We were to far way from the gate to hear They never page me over head They Only page by the gate with was impossible to hear due to the Airport over paging all other depar flights. Went the time was to long and No Calls I went and ask a personnel at that time I got a phone call from the Airport personnel also telling me that my suitcase was down in the band. To find out the I have lost the plane. I went and talk to management after a few minutes of conversation nothing happen I have lost my plane my money . I am very frustrated sad because it was not a plesiosaur trip My mother was sick and I needed to see her take her to the Doctor. Had to borrow money from a family member to continue my trip. On my way back I try to check And I was Unable to do so. I arrived to the Airport to find OUT that they cancel my way back too!!!!!! I had to borrow money Again!!!! And stay in the Airport for 8 hrs! This was my experience my lost money time family worried about me and my sister.I had No signal in my phone due to the poor Cituation of this country went I'm able to check my fly with you KAYAK notice the right gate number and time went the plane was living. The attitude of management from Aeromexico was so rude And disrespectful. I will never use them again.

Cons: For them to accommodate me and my sister in another fly And write the correct gate on my ticket And look for me if I'm not there, Page Over head my name on the Airport NOT just on the cubic area where is so difficult to hear due to all the noises and pages going on from all over Not mentioned that went they page the sound of the Voices is terrible!!!! I have fly with Interjet and Never had this problem They never live no one behind. Very unpleasant trip finding my mother sick and ended living her again and had to spent another 8 hrs to take a 11:55 pm flight home . Because they cancel my trip because they left me behind.

Pros: Service was good, the overlaying in Cancun that I had to pay for just 4 hours of sleep was terrible

Cons: The overlay

Pros: T

Cons: The plane sounds like very very old! Very d Full for a pandemic almost full capacity on a dream liner

Pros: No really

Pros: Bueno no los culpo parte es del COVID y parte las personas no se prestan mucho a veces ,pero un poco de orientación en algunos caso

Cons: Mira una observación las personas en silla de ruedas entran primero de acuerdo ,pero a la hora de salir salen caminando y hacen mas lento el proceso de salir,pero bueno

Pros: They said we gonna take distance between passengers thy gonna use one set and they put me next with other passenger

Pros: Nothing. Didn’t get to take the trip and had no customer service to assist in any respect to have a voucher or credit or anything. Garbage

Cons: Everything. Coronavirus lock down sucks, but some sort of accountability would be nice for having my money simply stolen.

Cons: Was not able to travel because of the virus, I was suppose to visit my parents

Cons: Our itinerary changed months ago. We showed up at 4:00 am for our (new) 6:00 am flight expect that delta hadn’t alerted the Tuxtla Gutiérrez airport of the change so we had to go back to our original itinerary of flying out at 9:30 am. We were NOT happy to have gotten up at 3:00 in the morning with the kids to end up having to sit an extra 3 hours (5 hours total) in a tiny airport to fly out at the original time I had chosen.

Cons: Food and leg space were terrible. Flight to CUN didn't have individual TV screens and departed late.

Cons: No veg option on overnight flight No orders of special meal online Keep changing gate Had to put bag up when fit under seat

Pros: My flight arrangements was not found I had to purchase new tickets and spend additional money for something I had already paid it took me almost all day to get everything straightened out it was the worse experience ever.

Cons: Refund me my money back

Pros: Friendly crew, but that is pretty normal for Aeroméxico and expected. Glad the seats had the flip up sides to keep ones sleeping head from falling too far to either side

Cons: A few more degrees of seat recline the meals could have been much better.

Pros: Affordable prices

Cons: Boarding process very desorginized

Pros: Nice crew. Free movies.

Cons: Temperature in cabin was extremely hot and dry.

Pros: I wi not use aeromexico again

Cons: Everything, see prior notes

Pros: The crew did their job well but they made us check in our carry on luggage unnecessary which delayed me leaving the airport.

Cons: If they had not made us check in our carry on

Pros: The crew was great except the pilot.

Cons: The worst landing I have ever experienced. We hit the ground very hard, it was jarring.

Pros: Nothing.

Cons: Disaster of a flight - two hours late and blew connections in Mexico City for 11 people in our group.