
Aeromar information
IATA code | VW |
---|---|
Routes | 40 |
Top route | Mexico City Benito Juarez to Acapulco Alvarez Intl |
Airports served | 20 |
Top airport | Mexico City Benito Juarez |
Aeromar traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
10.0
Pros: On time departure. Kind crew!
review from -
10.0
Cons: Requested an earlier flight since we arrived at airport early. We were told we would have to pay almost 7000 Mxpesos for penalties!!! Crazy! Same airline only 2 hours earlier.. Why??!!
review from -
8.4
Pros: Convenience
Cons: Using ATR's there should be a bigger savings on fares. Cost factors are less operating turbo prop aircraft. Your prices do not correspond with your cost savings in comparison with jet operators.
review from -
2.0
Pros: Nothing
Cons: Flight on time, fligh attendants that didn’t bother me
review from -
0.0
Pros: My flight from Guadalara got deleyed and i couldn't get on time into Mexico city
review from -
4.0
Cons: Poor plane quality and delayed.
review from -
8.3
Pros: Pretty good flight overall.
Cons: Better snacks/ entertainment.
review from -
6.4
Cons: The flights to Acapulco and back to MX City were both late.
review from -
8.0
Pros: Very different with an in country Mexican airlines. Flight was 1 1/2 hours late. Everything very basic but comfortable flight. No food or beverage service.
Cons: Not knowing the language makes it a little different in figuring out boarding order and such but asking among the local travelers gets things lined up
review from -
5.3
Cons: We didn't get assigned seats as the system was not available so we ended up getting the boarding passes at the gate. However it was very chaotic as a lot of people were in the same situation. Then it was announced that the flight was delayed for another 90 minutes.
review from -
4.0
Cons: Over 1 hour delay and 2 gate changes with no communication! Baggage claim was as far from entry to terminal as possible.
review from -
9.0
Cons: More clear signs and instructions for boarding.
review from -
5.5
Cons: Flight was delayed ... had to walk to plane from gate. Arrival was good, bus from plane to terminal arrived directly at baggage carrousel
review from -
10.0
Great service!!!
Pros: Very clean and great service!!
review from -
9.0
Cons: Running 1 hour late
review from -
9.3
Pros: At the gate they should talk in English as well as Spanish calling passengers to get in the plane
review from -
10.0
Puerto Escondido!!!
Pros: Aeromar is a very competent regional
Cons: leaving Puerto Escondido
review from -
8.6
Nice, modern and confortable plane and good pilots
Pros: It’s my first flight with a plane using both helix and turbo engine. It gives you a nice safety sensation. Good flight.
Cons: They put us on waiting line for landing, which is not the fault of the airline, of course.
review from -
10.0
Pros: The flight attendants were very professional and the flight was very comfortable as well.
review from -
2.0
I booked this flight but...
Cons: I received a confirmation number but when I got to the airport , the ticket wasn’t booked. I’m not sure what happened. I see it was in my credit card. This was a bad service.
review from -
2.0
Take long time to bord
Cons: Put me in hould to bord more than 2 hours
review from -
10.0
Pleasantly surprised
Pros: We were on time. Everyone very courteous. Check in easy. Plane clean and safe. Given the negative reviews out there, I can honestly say this trip was just fine.
review from -
10.0
Pros: Same as above.
review from -
6.0
Aeromar charges the 2nd piece of luggage by pound!!!
Cons: My second bag had to be paid by pound! I payed $85 us for a 14 kg lugagge for a 45 minute flight... The price for the bag was more expensive than my own flight ticket!!!
review from -
3.6
Cons: Reserva no respetada
review from -
8.0
Good overall
Pros: We we're late leaving but we were OK
Cons: Delayed scheduled pickup
review from -
10.0
Pros: Personal was excellent
review from -
10.0
Pros: Clean, well maintained plane. Staff was pleasant and professional
review from -
6.0
The handle on my suitcase was broken.
Pros: Everything was good except the handle on my suitcase was broken and
Cons: Damaged suitcase
review from -
9.2
Nice and professional flight crew
Pros: VERY friendly. Comfortable. The crew had to deal with a sick passenger and they did it with professionalism and kindness. The refreshments were excellent! Much better than US airlines.
Cons: The boarding process was a bit confusing. The directions weren't clear from the crew, but they were very friendly. Late boarding and we had no updates from the staff.
review from -
8.0
AeroMar is perfect for short trips
Pros: The staff was very professional boarding from Acapulco, Morelia, and Mexico City. They are very friendly and will help you answer any questions you have.
Cons: One flight got delayed an hour. Also picking up our luggage was a huge mess, they piled five flights together and we had to wait an hour for our stuff.
review from -
10.0
Pros: We were only 4 on board.. excellent service
Cons: They didnt put fuel to the plane by the time it was the flight we have to wait like 20min or more.. That happen at CDMX ..
review from -
10.0
Great service
Pros: Fligth on time, with a nice and kind crew.
review from -
8.0
Cons: Since we were flying on a prop plane, a new experience for me, I was a little surprised at the differences: the greater degree of bumpiness in turbulence, the sense of quicker and sharper take off and landing.
review from -
4.0
Pros: Not much..Courteous boarding agent
Cons: Flight rescheduled, ...then delayed again... spent hours in airport lounge... long waits on bus to airplane ..poor snack Several items stolen from suitcase
review from -
4.6
First time in Acapulco
Pros: Smooth flight
Cons: The seats are too cramped and no luggage space for a carry on with people bringing on several bags of souvenirs and use all overhead storage.
review from -
3.3
Cons: The long delay
review from -
2.0
Kayak ripoff
Pros: Kayak charged much more than quoted price
Cons: Kayak overcharged
review from -
6.6
Cons: The airline Cancelled our flight during its rearrangement of its schedule but failed to inform us. We happened to find about it the day before the flight through my cousin who booked through orbitz. The new schedule had fewer options which was sad. Lucky for us we found out about it. Departure was delayed because of lack of staff. The plane sat waiting and ready at the gate, the desk phone rang for twenty five minutes and announcements were made on the public address system in search of staff who could board us. The flight was fine but the front end made we wonder about the operation.
review from -
10.0
Pros: Clean airplane. Friendly crew. I think everything was great.
review from -
2.0
Worst Airline ever
Pros: Nothing really.
Cons: - Overbooked flight (by over 20 seats!!! WTF). - Lie after lie about what was going on. - Flight was over 4h delayed.
review from -
4.3
Pros: Flight was late in departure and affected my later dinner schedule with my family so I️ was not too happy being late in Acapulco
Cons: Late departure from Mexico City
review from -
7.0
Cons: Check in counter opened less than 2 hours before flight and by time we checked in and went through security it was almost time for flight! Would be nice to sit and relax a sort bit.
review from -
2.6
Flight got delayed about 3 hours
Cons: No updates at any time. No opportunity to buy food. No entertainment.
review from -
2.0
Cons: Aeromar is a scam
review from -
8.0
Fast
Pros: VIP wait area
Cons: Boarding flight stairs are too steep
review from -
2.0
Super bad experience
Cons: The day of my trip I showed up to the airport only to discover that there was no flight. I was never notified. No representative was around and phone numbers didn't work. I had to book a last minute flight with another airline in order to get home.
review from -
2.0
Cons: Flight was delayed. When the gateman came to tell me I requsted my bill and when that completed I saw the plane depart. It was half full and already late. They required me to pay $125 USD to take the next half empty flight. Outragiouz
review from -
8.0
Pros: The services
Cons: A little of entertainment
review from -
7.6
Pros: Empty plane
Cons: No toilet seat on the men's toilet in Puerto Escondido airport, it's been like that for months!!
review from -
6.5
Cons: Gate changed twice and announcements were not clear. No one at check in counter for 45 minutes. I understand they were getting another flight boarded, but that was an excessive wait. In Guadalajara, the luggage was delivered to a different carousel without any notification, so three of us waited for 30 minutes for no good reason until one of us scouted other carousels for it.
review from -
3.0
5 hour Flight Delay
Cons: Very little communication about flight delay and no voucher for food.
review from -
10.0
It was unexpected
Pros: It was a lil different but can't complain it was nice
Cons: It was great. The lil snacks were good
review from -
7.0
Pros: The plane was clean and comfortable for the 1 1/2 hour flight between Puerto Escondido and Mexico City.
Cons: Strange turbulence right before landing - everyone on the plane was very frightened, especially considering we were very close to downtown Mexico City.
review from -
2.0
Vuelo retrasado y no hubo informacion oportuna
Pros: Regular flight
Cons: El vuelo a retrasado por mas de 2 horas. Sin información del personal de tierra, en las pantallas del aeropuerto ni por internet. De hecho por internet aparecia a tiempo!!! En el aeropuerto de llegada no aparecia el vuelo a en pantallas. Total desinformacion.
review from -
4.0
Cons: +1hr delayed, because of the Crew (that's what we've been told)...
review from -
6.6
It was freezing on the plane
Pros: The gluten free snacks . The movies
Cons: It was freezing on the plane. We were told our luggage would be at one location . After waiting there for 35-40 minutes our luggage was at another location .
review from -
5.5
Pros: crew was amiable, plane was comfortable, airport was nice
Cons: take-off was 30 mins delayed for no reason whatsoever, flight was very turbulent, both on take-off an landing
review from -
7.6
all in all ok
Pros: I loved the service they are very nice to everyone
Cons: I got lost in the terminal and didnt know where to go for a while had to ask directions didnt want to miss the other flight
review from -
2.0
I was bumped off of my flight
Pros: Nothing
Cons: I was bumped off of my flight due to overbooking with no compensation!
review from
-
10.0
Pros: On time departure. Kind crew!
review from -
10.0
Cons: Requested an earlier flight since we arrived at airport early. We were told we would have to pay almost 7000 Mxpesos for penalties!!! Crazy! Same airline only 2 hours earlier.. Why??!!
review from -
9.0
Cons: More clear signs and instructions for boarding.
review from -
10.0
Great service!!!
Pros: Very clean and great service!!
review from -
9.0
Cons: Running 1 hour late
review from -
9.3
Pros: At the gate they should talk in English as well as Spanish calling passengers to get in the plane
review from -
10.0
Puerto Escondido!!!
Pros: Aeromar is a very competent regional
Cons: leaving Puerto Escondido
review from -
8.6
Nice, modern and confortable plane and good pilots
Pros: It’s my first flight with a plane using both helix and turbo engine. It gives you a nice safety sensation. Good flight.
Cons: They put us on waiting line for landing, which is not the fault of the airline, of course.
review from -
10.0
Pros: The flight attendants were very professional and the flight was very comfortable as well.
review from -
10.0
Pleasantly surprised
Pros: We were on time. Everyone very courteous. Check in easy. Plane clean and safe. Given the negative reviews out there, I can honestly say this trip was just fine.
review from -
10.0
Pros: Same as above.
review from -
10.0
Pros: Personal was excellent
review from -
10.0
Pros: Clean, well maintained plane. Staff was pleasant and professional
review from -
9.2
Nice and professional flight crew
Pros: VERY friendly. Comfortable. The crew had to deal with a sick passenger and they did it with professionalism and kindness. The refreshments were excellent! Much better than US airlines.
Cons: The boarding process was a bit confusing. The directions weren't clear from the crew, but they were very friendly. Late boarding and we had no updates from the staff.
review from -
10.0
Pros: We were only 4 on board.. excellent service
Cons: They didnt put fuel to the plane by the time it was the flight we have to wait like 20min or more.. That happen at CDMX ..
review from -
10.0
Great service
Pros: Fligth on time, with a nice and kind crew.
review from -
10.0
Pros: Clean airplane. Friendly crew. I think everything was great.
review from -
10.0
It was unexpected
Pros: It was a lil different but can't complain it was nice
Cons: It was great. The lil snacks were good
review from
-
8.4
Pros: Convenience
Cons: Using ATR's there should be a bigger savings on fares. Cost factors are less operating turbo prop aircraft. Your prices do not correspond with your cost savings in comparison with jet operators.
review from -
8.3
Pros: Pretty good flight overall.
Cons: Better snacks/ entertainment.
review from -
8.0
Pros: Very different with an in country Mexican airlines. Flight was 1 1/2 hours late. Everything very basic but comfortable flight. No food or beverage service.
Cons: Not knowing the language makes it a little different in figuring out boarding order and such but asking among the local travelers gets things lined up
review from -
8.0
Good overall
Pros: We we're late leaving but we were OK
Cons: Delayed scheduled pickup
review from -
8.0
AeroMar is perfect for short trips
Pros: The staff was very professional boarding from Acapulco, Morelia, and Mexico City. They are very friendly and will help you answer any questions you have.
Cons: One flight got delayed an hour. Also picking up our luggage was a huge mess, they piled five flights together and we had to wait an hour for our stuff.
review from -
8.0
Cons: Since we were flying on a prop plane, a new experience for me, I was a little surprised at the differences: the greater degree of bumpiness in turbulence, the sense of quicker and sharper take off and landing.
review from -
6.6
Cons: The airline Cancelled our flight during its rearrangement of its schedule but failed to inform us. We happened to find about it the day before the flight through my cousin who booked through orbitz. The new schedule had fewer options which was sad. Lucky for us we found out about it. Departure was delayed because of lack of staff. The plane sat waiting and ready at the gate, the desk phone rang for twenty five minutes and announcements were made on the public address system in search of staff who could board us. The flight was fine but the front end made we wonder about the operation.
review from -
7.0
Cons: Check in counter opened less than 2 hours before flight and by time we checked in and went through security it was almost time for flight! Would be nice to sit and relax a sort bit.
review from -
8.0
Fast
Pros: VIP wait area
Cons: Boarding flight stairs are too steep
review from -
8.0
Pros: The services
Cons: A little of entertainment
review from -
7.6
Pros: Empty plane
Cons: No toilet seat on the men's toilet in Puerto Escondido airport, it's been like that for months!!
review from -
7.0
Pros: The plane was clean and comfortable for the 1 1/2 hour flight between Puerto Escondido and Mexico City.
Cons: Strange turbulence right before landing - everyone on the plane was very frightened, especially considering we were very close to downtown Mexico City.
review from -
6.6
It was freezing on the plane
Pros: The gluten free snacks . The movies
Cons: It was freezing on the plane. We were told our luggage would be at one location . After waiting there for 35-40 minutes our luggage was at another location .
review from -
7.6
all in all ok
Pros: I loved the service they are very nice to everyone
Cons: I got lost in the terminal and didnt know where to go for a while had to ask directions didnt want to miss the other flight
review from
-
2.0
Pros: Nothing
Cons: Flight on time, fligh attendants that didn’t bother me
review from -
0.0
Pros: My flight from Guadalara got deleyed and i couldn't get on time into Mexico city
review from -
4.0
Cons: Poor plane quality and delayed.
review from -
6.4
Cons: The flights to Acapulco and back to MX City were both late.
review from -
5.3
Cons: We didn't get assigned seats as the system was not available so we ended up getting the boarding passes at the gate. However it was very chaotic as a lot of people were in the same situation. Then it was announced that the flight was delayed for another 90 minutes.
review from -
4.0
Cons: Over 1 hour delay and 2 gate changes with no communication! Baggage claim was as far from entry to terminal as possible.
review from -
5.5
Cons: Flight was delayed ... had to walk to plane from gate. Arrival was good, bus from plane to terminal arrived directly at baggage carrousel
review from -
2.0
I booked this flight but...
Cons: I received a confirmation number but when I got to the airport , the ticket wasn’t booked. I’m not sure what happened. I see it was in my credit card. This was a bad service.
review from -
2.0
Take long time to bord
Cons: Put me in hould to bord more than 2 hours
review from -
6.0
Aeromar charges the 2nd piece of luggage by pound!!!
Cons: My second bag had to be paid by pound! I payed $85 us for a 14 kg lugagge for a 45 minute flight... The price for the bag was more expensive than my own flight ticket!!!
review from -
3.6
Cons: Reserva no respetada
review from -
6.0
The handle on my suitcase was broken.
Pros: Everything was good except the handle on my suitcase was broken and
Cons: Damaged suitcase
review from -
4.0
Pros: Not much..Courteous boarding agent
Cons: Flight rescheduled, ...then delayed again... spent hours in airport lounge... long waits on bus to airplane ..poor snack Several items stolen from suitcase
review from -
4.6
First time in Acapulco
Pros: Smooth flight
Cons: The seats are too cramped and no luggage space for a carry on with people bringing on several bags of souvenirs and use all overhead storage.
review from -
3.3
Cons: The long delay
review from -
2.0
Kayak ripoff
Pros: Kayak charged much more than quoted price
Cons: Kayak overcharged
review from -
2.0
Worst Airline ever
Pros: Nothing really.
Cons: - Overbooked flight (by over 20 seats!!! WTF). - Lie after lie about what was going on. - Flight was over 4h delayed.
review from -
4.3
Pros: Flight was late in departure and affected my later dinner schedule with my family so I️ was not too happy being late in Acapulco
Cons: Late departure from Mexico City
review from -
2.6
Flight got delayed about 3 hours
Cons: No updates at any time. No opportunity to buy food. No entertainment.
review from -
2.0
Cons: Aeromar is a scam
review from -
2.0
Super bad experience
Cons: The day of my trip I showed up to the airport only to discover that there was no flight. I was never notified. No representative was around and phone numbers didn't work. I had to book a last minute flight with another airline in order to get home.
review from -
2.0
Cons: Flight was delayed. When the gateman came to tell me I requsted my bill and when that completed I saw the plane depart. It was half full and already late. They required me to pay $125 USD to take the next half empty flight. Outragiouz
review from -
6.5
Cons: Gate changed twice and announcements were not clear. No one at check in counter for 45 minutes. I understand they were getting another flight boarded, but that was an excessive wait. In Guadalajara, the luggage was delivered to a different carousel without any notification, so three of us waited for 30 minutes for no good reason until one of us scouted other carousels for it.
review from -
3.0
5 hour Flight Delay
Cons: Very little communication about flight delay and no voucher for food.
review from -
2.0
Vuelo retrasado y no hubo informacion oportuna
Pros: Regular flight
Cons: El vuelo a retrasado por mas de 2 horas. Sin información del personal de tierra, en las pantallas del aeropuerto ni por internet. De hecho por internet aparecia a tiempo!!! En el aeropuerto de llegada no aparecia el vuelo a en pantallas. Total desinformacion.
review from -
4.0
Cons: +1hr delayed, because of the Crew (that's what we've been told)...
review from -
5.5
Pros: crew was amiable, plane was comfortable, airport was nice
Cons: take-off was 30 mins delayed for no reason whatsoever, flight was very turbulent, both on take-off an landing
review from -
2.0
I was bumped off of my flight
Pros: Nothing
Cons: I was bumped off of my flight due to overbooking with no compensation!
review from
Flight status
Aeromar route map
Popular flight routes
Top airports served by Aeromar
- Mexico City Benito Juarez Airport (MEX)
- Guadalajara Miguel Hidal Airport (GDL)
- Acapulco Alvarez Intl Airport (ACA)
- Puerto Vallarta Ordaz Airport (PVR)
- Veracruz Las Bajadas Airport (VER)
- Oaxaca Xoxocotlan Airport (OAX)
- Colima Airport (CLQ)
- Puerto Escondido Airport (PXM)
- Ixtapa-Zihuatanejo Intl Airport (ZIH)
- Ciudad Victoria Airport (CVM)
- San Luis Potosi Airport (SLP)
- Tepic Airport (TPQ)
- Lazaro Cardenas Airport (LZC)
- Puebla City Huejotzingo Airport (PBC)
- Poza Rica de Hidalgo Tajin Airport (PAZ)
Aeromar contact information
- VW IATA code
- +55 5133 1111 Call
- aeromar.com.mx Visit