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My trip was cancelled by the airline

Baggage fees were really high and they did not accept any credit card other than MasterCard or cash. They also did not give me a receipt which leads me to think they overcharged me.

Pros: I have been writing you to change that flight and you don't respond. It is Kayak that is poor in the response department I booked another flight and need credit per the insurance I bought. now for 2 flights that you hae not responded to

Cons: Contact with Kayak to work out changes and get responses ...no contact from Kayak to emails

Cons: We had to buy an extra seat because there wasn't enough passengers that showed up so the flight was going to be cancelled. An extra 3000 pesos after a very stressful wait.

Pros: The crew was very friendly and kind

Cons: It took forever to get on the plane, and there was nobody at the gate for us to ask when we were going to start boarding. The website didn't have any information either. Since this is a smaller plane, it's prone to turbulence so it was very bumpy as we approached Mexico City

Pros: We could have drinks and snacks without purchasing them. And the crew is nice

Cons: Boarding was delayed and nobody said anything regarding the delay. There was no one in the counter and that was frustrating

Cons: Delayed flight by two hours and lost bag. Definitely avoid Aeromar

Pros: Free beer, popcorn

Cons: We were bumped to a later flight because Aeromar overbooked the flight. There was no compensation for the inconvenience. Also the flight we were put on was 45min late leaving. The crew seemed to be wasting a lot time loading luggage on to the aircraft

Pros: Nothing

Cons: Flight on time, fligh attendants that didn’t bother me

Pros: My flight from Guadalara got deleyed and i couldn't get on time into Mexico city

Cons: Poor plane quality and delayed.

Cons: The flights to Acapulco and back to MX City were both late.

Cons: We didn't get assigned seats as the system was not available so we ended up getting the boarding passes at the gate. However it was very chaotic as a lot of people were in the same situation. Then it was announced that the flight was delayed for another 90 minutes.

Cons: Over 1 hour delay and 2 gate changes with no communication! Baggage claim was as far from entry to terminal as possible.

Cons: Flight was delayed ... had to walk to plane from gate. Arrival was good, bus from plane to terminal arrived directly at baggage carrousel