Book Ace hire cars in Jacksonville

Reviews for Ace in Jacksonville

Recent reviews

Traveller rating

Wonderful

440

Very Good

171

Good

17

Okay

140

Fair

14

Mediocre

0

Poor

773

6.0

Drop off was understaffed. I was charged a late fee because it took 15 minutes for someone to get to me to review the car, and they submitted their report 10 minutes after my drop off time. This company also requires you to have full coverage, not just collision. I do not own a car and so had to pay an extra $30 a day to them for this coverage.Reviewed 4 May 2024

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2.0

The fact that they lie to sell you insurance and they won’t take no for an answer is annoying when I know I have full coverage with the credit card I used.Reviewed 3 May 2024

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2.0

I am Brazilian and the guy didn’t explain everything alright! I had reserved a car by 150 dolls and my contract came by 320! He didn’t told me that!!! On the other hand, also came a 300 bill that wasn’t refunded yet! Can any one talk to me?Reviewed 3 May 2024

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10.0

Highly satisfiedReviewed 3 May 2024

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8.0

For whatever reason you always have to wait longer for their shuttle vs other car agencies, the lines for checkout and check-in also are longer, they nickle and dime you on insurance requirements like no other rental car agencies. The car I rented was older and had previously been wrecked and fixed with a bad paint job. Other than that it was ok.Reviewed 3 May 2024

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2.0

Would never recommend ACE to anyone going to Las Vegas. Not only is the facility in the back of an unlit/unsafe area, the staff was completely unprofessional. When I asked why I need to pay $500 upfront for a $40 2 day reservation, no joke the guy looked at me and says, "in case you smoke in the car". I have NEVER paid a deposit on a rental car in Las Vegas or anywhere for that matter. The staff unfairly profiled me when I don't even smoke. Let it be know, I instantly walked out of there and paid Uber instead.Reviewed 29 Apr 2024

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2.0

Staff were not friendly at pick up or drop off. Total advertised price was inaccurate. When providing our own insurance, service representatives were snippy as soon as they realized they would not make that extra $ off us, they kept threatening penalties, coverage gaps, and potential legal action even though proof of full insurance coverage was provided. We were provided with a vehicle from Nevada with summer tires and 2 wheel drive even after explaining we would be crossing the mountains. At drop off the receiving staff was angry and rude. ACE will not be getting our business again and should likely just advertise their true price so they can pay their staff more. I’ll gladly pay the extra (as advertised) cost for a properly equipped vehicle from a more reputable rental company. Do better ACE.Reviewed 28 Apr 2024

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2.0

1.5 hour waiting in line? Bunch of BS!! Don’t think I’ll be coming back.Reviewed 27 Apr 2024

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2.0

Undisclosed add ons $$$$Reviewed 27 Apr 2024

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10.0

Car hadn’t been freshly cleaned when I picked it up.Reviewed 25 Apr 2024

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6.0

Took 2 hours in line to pick up the car. On drop off the shuttles are not consistent like all the other car rentals.Reviewed 25 Apr 2024

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2.0

I arrived 30 minutes early for my reservation and the line was ridiculously long. It took over an hour and fifteen to just talk to someone. I elected to purchase the collision coverage online, only to get there and be told that I also needed to purchase minimum coverage for $30 per day. An additional $150 on top of what I paid online. I budgeted $275 for the rental car to get there and be told that it will be over 50% more expensive!?!? So ridiculous, especially when I am standing in a city with no other options to rent a car at that point. 30 minutes after talking with someone I was given a vehicle with substantial scratches, dents, damage, and a half a tank of gas. This was the worst rental car experience I have ever had. I would NEVER use this rental service again. I feel like I was screwed over and when you are there, have been waiting and have no other options, you just have to pay the extra money for the damaged vehicle and move on. Very terrible experience all around.Reviewed 24 Apr 2024

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• What is the most popular car hire from Ace in Jacksonville?

  Economy (Kia Rio or similar) is the most frequently booked car hire type from Ace in Jacksonville.

• How many car hire locations does Ace have in Jacksonville?

  Ace has 0 hire locations in Jacksonville. Take a look at our Ace hire location map to find the best car hire near you.

• Does Ace have a car hire location at the airport: Jacksonville airport (JAX)?

  No (according to our data)

• Does Ace offer shuttle or airport pick-up services from Jacksonville airport (JAX)?

  No (according to our data)