Terrible, oxygen masks were deployed mid-flight. We returned to airport. Took additional 12 hours to get home.
Terrible, oxygen masks were deployed mid-flight. We returned to airport. Took additional 12 hours to get home.
Food choice is limited, entertainment better than average, seat leg room terrible
Crew was rude and the flight is not comfortable for long haul.
The Wi-Fi is more expensive on AA that other airlines and it doesn't cover the whole flight; it's by the hour. So, the Wi-Fi for the flight from Spokane to Phoenix is $45. They also charge for checked luggage, unlike airlines like Southwest. The only plus side was that there are power outlets on the flight, and you get a full can of soda, instead of a partial, like most other airlines.
I guess the weather in the UK , but no one has any control over that , was missing a blanket for my knee on the plane though..
Food was very bad, eg noodle dish that could have hardly cost more than $1 plus a dry piece of bread a sad salad and a fig bar. Entertainment was also disappointing, mediocre movies and Tv shows and barely any classical music.
Flight was delayed and American failed to hold my connecting flight for 5 minutes to let me board after running through CLT to get to the gate. The plane was still at the gate. Gate agent could not have cared less
I have lost my items and I didn't receive good customer service
Food are bagged dry snacks in business. Entertainment did not have live tv line in other domestic flights.
Check in was horrendous! Economy took 2 hours before seeing an agent. Business class was 0.5 - 1 hour.
Very Stress free Lounges were superb. Crews were caring. I loved it.
The boarding process was a disaster. No one respects the boarding groups—tired old aeroplane. There are no sockets to charge phones. The cushion seats are ancient and hurts back and gluts
Crew and boarding fine. Flight delayed, then delayed again after boarding.
The layover time was barely 1.30 hrs and the security clearance sucks. I almost missed my flight but for the help of a manger. She held the flight for me. My baggage did not arrive. The entertainment did not work, I had to switch my seat 3 times for different issues. The travel was not fun
It took over an hour to check in my bag a there was just one person at the counter. Security lines for business class also took a while. Although I reported 3 hours before my flight I made it to the gate 20 mins before boarding. To add to that jewelry was removed from my checked in baggage. I am submitting a separate complaint to Mumbai airport for that.
Despite many attempts to work out a change, neither British Airways nor Kayak nor Chatdeal would allow us to cancel or change this flight so we lost all of the payments when we were not able to fly. Absolutely terrible customer service. We will never use either of the services again.
It said that there was wifi. During the flight there was no wifi and while waiting at the gate the phone services already got cut off so I wasn’t able to say I am taxiing from the gate to my husband. This left me with an uncomfortable feeling. So I was waiting on the WiFi connection during flight and that never happened.
Great and pleasant service and smooth flight with wonderful and clean amenities.
Never got on this AA flight since British Airways delayed my original flight 29 hours