Traveller reviews
Overall rating
6.9
Good
Based on 582 reviews
Boarding
7.2
Comfort
7.1
Crew
7.5
Entertainment
6.6
Food
6.8
Find cheap flights on XiamenAir
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Economy
XiamenAir information
| IATA code | MF |
|---|---|
| Routes | 632 |
| Top route | Beijing Daxing Intl to Xiamen Gaoqi Intl |
| Airports served | 83 |
| Top airport | Xiamen Gaoqi Intl |
XiamenAir traveller reviews
Pros
"great price and overall service."
(in 6 reviews)
"The crew was nice."
(in 94 reviews)
"Attentive crews, food on board"
(in 40 reviews)
Cons
"Free hotel with breakfast."
(in 30 reviews)
"The 10 hour layover"
(in 6 reviews)
"The crew should speak better English."
(in 42 reviews)
Recent reviews
Traveller rating
70
57
32
17
43
Find reviews that mention:
free hotel
hour layover
boarding pass
transit visa
customer service
speak english
food was dry
boarding start
late hour
crew was friendly
movie selection
great price
service great
nice experience
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8.0
Cons: Shouldn’t have babies or small kids in the business class
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7.0
Cons: Flight delay.
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2.0
Never fly witH Xiamen air again
Pros: Never never fly with This airline Poor Customer service
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10.0
Pros: I love the vegan food that they provide me.
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10.0
Pros: Everything
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7.0
Pros: There was a good amount of leg room for an economy seat
Cons: I wish there was a bigger movie selection
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7.0
Pros: There was a good amount of leg room for an economy seat
Cons: I wish it had more movie options
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10.0
Pros: The crew are amazing
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9.6
Pros: Crew was very good and professional, yes the seats were comfortable
Cons: I think the Xiamen knows how to run an airline.
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2.0
Cons: They wouldn’t let us in the plane due to passport expiring within 6 months of travel. That should have been something you should have put out there during the booking process. We’re now not going on vacation and are having a hard time getting anything back from a trip we couldn’t take
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5.6
Pros: Crew was nice
Cons: It was extremely loud the entire trip and after traveling for more than 24 hours beforehand, it was an extremely uncomfortable trip.
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7.0
Pros: The crew was nice
Cons: My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined
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5.0
Cons: Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail.
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8.0
Pros: In time
Cons: Don’t let customer wait long time for gate after landing
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4.0
Cons: Hope to keep departure on time !!!!!!
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8.3
Excellent value for transpacific trip with great crew and Chinese food
Pros: Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class.
Cons: There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient.
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9.3
Excellent value for transpacific trip with great crew and Chinese food
Pros: Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class.
Cons: Lavatory needs a bit more amenities, e.g. hand soaps, etc.
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10.0
Cons: The crew should speak better English. They polite and helpful but clear English is a plus value
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7.3
Pros: The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all.
Cons: The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success.
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7.6
Pros: Comfy seat
Cons: Less salt in the food
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8.0
Pros: The crew was great, and seat was comfy compare to other European airlines seats
Cons: Less salt in the food would’ve been better
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10.0
Pros: great price and overall service
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8.3
Pros: attentive and polite flight attendants
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2.0
Pros: The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport.
Cons: Helpful, courteous, and well-informed Xiamen representatives.
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6.0
Pros: I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too.
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3.6
Cons: Delayed / diverted - no communications whatsoever
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6.0
Pros: crew is ok though not much speaking english
Cons: no other comment
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7.6
Pros: Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable.
Cons: The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection
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7.3
Pros: Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!
Cons: The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure.
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7.0
Pros: Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine
Cons: IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!
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5.6
Pros: The check in boarding pass is not that nice.
Cons: The boarding pass people need to improve, especially to elderly people.
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9.0
Pros: Just good overall. Beats any American carrier (which is not saying too much!).
Cons: Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!
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10.0
Pros: Staff was nice
Cons: The food vegan Movies
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10.0
Pros: Staff
Cons: Better movies , better vegan food
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7.6
Pros: The plane was very new. Good movies and tv shows.
Cons: The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while.
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7.6
Cons: Too many security points
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7.3
Pros: Crew was friendly
Cons: To many transfers
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8.0
Pros: Crew was amazing. Welcoming, helpful and caroming to passengers needs.
Cons: Replace worn out seats.
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6.3
Pros: Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business.
Cons: Food was overcooked but plentiful Fruit selection excellent. More English fluent staff.
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2.0
Pros: You give me the suck time form shenyang to Fuzhou . I have to pick up all my stuff and chinking all the stuff to shenyang form Fuzhou . And just a 40 minute how I make it ? And I miss my fly to Fuzhou . I have to buy 2 new tickets form shenyang to Fuzhou ! $400 .. I feel so bad very bad ..
Cons: How you guys gonna do for it ?
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10.0
Pros: No real problems
Cons: Nothing significant
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9.3
Pros: Nice flight; very comfortable
Cons: Short flight; so no in-flight entertainment (no problem though)
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9.0
Pros: Very responsible and kind cabin crew. We were delayed by maybe 8-10 hours because of weather. The crew would have to work all night, but were very kind about the situation.
Cons: Short flight; so there was no real in-flight entertainment. That's really alright though.
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7.0
Pros: yes crew were amazing
Cons: ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check
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9.6
Pros: Upgraded to business class for free and service was amazing.
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3.6
food poisoning
Cons: got severe food poisoning from the airline food.
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8.6
Good Airlines for Travellers
Pros: Crew's Services
Cons: Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor.
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2.0
Pros: Nothing
Cons: I was charge a terribly high exchange rate for this tickets! Not acceptable at all.
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10.0
Pros: ALL
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2.3
Terrible Service - Need to Go through Customs in Xiamen for Transit!
Pros: Almost nothing, this was a terrible flight and experience! The movies were good, that's about it.
Cons: No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances.
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4.0
Cons: the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX
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6.0
Pros: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.
Cons: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.
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5.3
Flight got delayed.
Cons: Flight got delayed in Xiamen, miss the connecting flight to chongqing.
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8.0review from
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2.6
Never again fly Xiamen
Pros: Getting off of the plane
Cons: This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork.
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8.0
Pros: food and service
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4.6
uncomfortable
Cons: The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again.
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4.0
uncomfortable
Cons: The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again.
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7.0
China Sucks
Pros: The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China
Cons: Security
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2.0
The flight To Xiamen from LA
Pros: The flight was fine
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Flight status
XiamenAir route map
Top airports served by XiamenAir
- Xiamen Gaoqi Intl Airport (XMN)
- Fuzhou Airport (FOC)
- Hangzhou Airport (HGH)
- Quanzhou Jinjiang Airport (JJN)
- Changsha Huanghua Intl Airport (CSX)
- Wuhan Airport (WUH)
- Chongqing Airport (CKG)
- Tianjin Airport (TSN)
- Shanghai Hongqiao Intl Airport (SHA)
- Nanjing Lukou Intl Airport (NKG)
- Zhengzhou Airport (CGO)
- Xi'an Xianyang Airport (XIY)
- Shenzhen Airport (SZX)
- Qingdao Airport (TAO)
- Harbin Airport (HRB)
XiamenAir contact information
- MF IATA code
- 1-844-629-5557( Call
- xiamenair.com Visit
Overview of XiamenAir
Xiamen Airlines operates services out of its primary hub in the southwest corner of China. Additional hubs located in Fuzhou and Hangzhou assist the airline reach more than 10 countries across Asia, North America, Australia and Europe. The Philippines, Japan and South Korea are some of the countries with multiple destination options.
Owned by a combination of companies, the largest share of the airline is held by China Southern Airlines. Hebei Airlines functions as a domestic-focused subsidiary of Xiamen Airlines, while it also owns the majority of low-cost carrier Jiangxi Air. It is part of the SkyTeam alliance and has codeshare agreements in place with Philippine Airlines, Mandarin Airlines and Japan Airlines.
An all-Boeing fleet of aircraft is used. The 737-800 model is the most commonly flown, with the fuel-efficient twin jet ideal for short flights within Asia. Some of the fleet have gray SkyTeam paint jobs. If you are traveling on a long-haul service, you may fly on a specially designed United Nations 787-9 jet celebrating sustainable development goals.
Passengers flying with Xiamen Airlines can choose between Economy and Business Class. A water bottle and pair of socks are provided upon boarding in Economy, while Business Class customers have the luxury of reclining the seat to a flatbed. First Class is also available on selected aircraft, such as the Boeing 787-8, with cocooned seats that offer better privacy. Dining is also considerably upgraded in First Class as all meals are served on conventional plates. If you are flying on your birthday, make sure you mention it to the cabin staff as you’ll receive a special gift and wishes.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.