|Top route||Hangzhou to Shenzhen|
Pros: Lovely attentive crew went out of their way to provide comfort and service
Cons: Clear guidance for priority boarding groups
Cons: Better than I expected!
Pros: Food and drink service
Cons: All flights to and from China from this booking were cancelled. China Air customer service was non existent and has offered no compensation for additional travel expenses.
Cons: Made a good effort.
Cons: Everything. Boarding on time for starters
Pros: The crew was very nice and the seats are comfortable for a short flight
Cons: Entertainment options could have been better.
USELESS FLIGHT "PLEASE DON'T LIST IT"
Cons: We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS
Cons: We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area.
We had to take Chinese Visa to get to the baggage, even-though it is a transit.
We missed the next connecting flight to Shenzhen as it ate up all our time.
Now have to travel in the mercy of the airlines for next flight.
PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE"
Worst seats and service
Pros: Only chose it for v price but it's a terrible airline.
Cons: Flight was delayed. Seats are so cheap that are super uncomfortable. Food is terrible.
Pros: Very friendly and helpful staff.
Cons: Lost my bag.
Pros: Flight crew helpful
Denied a seating pass denied a ticket
Pros: I was stranded by not being aloud to board the plane there was a visa problem at my destination the air China staff required me to have a visa to enter the country of India. There is a tourist visa for under 180 days stay. That’s what I get when I enter on a land route just a 60 day visa upon arrival so the agents would not let me board. Air China sent me a note that I could cancel the flight and should be able to get a refund. I have called 6 times already and have yet to speak with anyone I stayed in the station all night and at 9 am today they will give be a number that will work
Cons: I would like to get a full refund
Pros: Crews were polite and helpful
Good option to come to NY
Pros: The departure from Shenzhen instead a typical Hong Kong departure is good, also the cost was good
Cons: Airliner should offer something to cover the seat at busisnes class instead just the blanket as other airliner do. The policy of no eletronics during the flight is not ok
Want a review for a flight they can't book
Cons: You can't even supply the flight yet constantly send e-mails asking how the flight was. You shouldn't offer flights if you can't book them. Then sending constant e-mails making it seem like they're booked.
Discriminated and wasn't allowed to board
Cons: Firstly, the ticket I bought had a hidden stop that wasn't disclosed to me. I called and the representative said it is fine.
Cons: Forty minute delay boarding with no announcement of reason why
Extremely delay without any info
Pros: Crew served perfectly.
Cons: This flight was 13 hours delay. No any info and undated news from airport and Shenzhen airline. I was sitting in the airport for over 13 hours. NO food was supplied. All customers were desperate and annoyed.
seat can not be adjust
Pros: staff quite friendly and helpful
Cons: the seat can not be adjusted, worst one I've seen all these years.
Pros: It got me there.
Cons: Vintage plane.
HORRIBLE EXPERIENCE FROM FLIGHTNETWORKS.COM
Cons: A HORRIBLE EXPERIENCE WITH FLIGHT NETWORK. I WILL NEVER EVER AGAIN BOOK MY TICKETS ON KAYAK.COM DESPITE MAKING AN ONLINE BOOKING THE PREVIOUS DAY AND RECEIVING BY EMAIL A FLIGHT CONFIRMATION BOOKING REFERENCE NUMBER, 6 HOURS INTO THE DEPARTURE, FLIGHT NETWORK TELLS ME THAT THE BOOKING IS CANCELLED AS THE AIRLINE COULD NOT CONFIRM THE BOOKING ! BEWARE, AS OUTSOURCING TRAVEL AGENTS ARE PLAYING GAMES !! VERY UNRELIABLE !
Ok for the price paid
Pros: Was an ok flight experience. Boarding was smooth and the cabin staff were pleasant.
Cons: Not one of my 4 flight legs were on time. The flight I was on was advertised as non stop flight but what is not made clear is the flight has to make a stop for passengers to clear immigration and customs - which is ok but they should make it clear. They also have a wierd policy of not allowing use of phones or tablets even on flight safe mode which if you aren't prepared for makes a boring flight.
Up and coming airline
Pros: The service has improved and nice to travel with them especially when I'm star alliance gold member.
Cons: Nothing for this trip
Flight network sucks
Cons: I saw a price on Kayak app on my Iphone. I chose the Kayak price, no other 3rd party. Kayak re-directed me to Flight Network. Purchase the tickets, filled out credit card and all. Got a ticket purchase confirmation. Went to bed to wake up early in the morning to get early flight. Get to the airport, I learned from the airline the tickets were never issued. Called flight network and they tell me the tickets have been canceled because they were not able to secure the advertised price. This is misrepresentation and screwed up my whole trip. If a booking is done, the 3rd party should honor what they sale, even if they mess up. Moreover so that I choose the purchase on kayak option. Will never do it again, lesson learned. Will purchase elsewhere.
Pros: Good service, decent food, fair sized planes
Cons: All is good
Pros: We asked at the China air lounge if we could change seats to sit together, which they did.
Cons: Food quality (we did not eat a bite), space
Pros: Great service both on the ground and in the air. The staff was very nice and made sure everything for me was perfect.
Pros: There was plenty of leg room
Cons: The policy about cell phone use on the aircraft
Predominantly focusing on flights within the Asia-Pacific region, Shenzhen Airlines reaches more than 5 countries. The airline controls operations from its primary base in Shenzhen as well as a further 8 hubs across China. It serves as a major link between the southeastern corner of China and the rest of the country, scheduling services to over 55 domestic destinations. It is majority-owned by Air China.
International routes travel mainly to neighboring countries, such as South Korea, Japan, Vietnam, Cambodia, and Thailand. A long-haul service was opened to England in 2018, becoming the first airline to offer a direct service from the United Kingdom to Shenzhen.
Due to it being a member of the Star Alliance, customers can benefit from a wide-spanning network of connected flights. Further destinations throughout Europe are specifically linked through associations with Turkish Airlines, Swiss International Air Lines, Lufthansa, Brussels Airlines, and Austrian Airlines as part of the alliance. Independent codeshare agreements with Cathay Pacific, Air Macau, Sichuan Airlines, and Tibet Airlines help consolidate the market reach within Asia.
Economy and First Class seats are available on Shenzhen Airlines flights. Passengers will have roughly 31-32 in of legroom in the Economy cabin, which is increased to between 38-48 in for First Class. The First Class cabin seats only 8 people, making for a quiet and peaceful trip.
A combination of Airbus and Boeing aircraft are flown. Smaller models, such as the Airbus A320 series and Boeing 737, are used for services within China. If you are traveling to the United Kingdom, it’ll likely be in an Airbus A330-300.