2.0 Mediocre5 Mar 2019
There is NO thrifty car rental at quito airport. We had a reservation that was confirmed in person in December and when we returned to pick up the car in February we were told thrifty had been replaced by europcar and they would not honor our price and we were charged 3 times what the reservation
2.0 Mediocre24 Sep 2017
Very badNothingThose guys try to steal your money are not serious and then try to put some extra charges never book with them ever. The car looks new but is a scrap car Think twice to rent a car here.
4.0 Okay6 Sep 2017
Fair priceLong wait at airport. Car was a manual transmission. No instructions in English on how to operate the ignition kill switch. No maps available b and gps kept going out
2.0 Mediocre5 Aug 2017
2.0 Mediocre21 Jul 2017
Terrible car, terrible serviceNothingThe car was horrible. A Chevy Spark with bad brakes and all banged up. I wanted to cancel the reservation and they told me they couldn't refund me for 10 days. They made me wait an hour just to tell me they couldn't simply refund my money while constantly trying to upsell me. Horrible experience.
2.0 Mediocre13 Jun 2017
Car broke down in 20 minutes of pick up and ridiculed in spanishNothingEverything was horrible. Service, the quality of cars were miserable. the first car that I got broke down within 20 minutes in the middle of the highway and the replacement refused to go above 40 km/hr. The customer care giggled throughout my panic stricken phone call when the car broke down in the middle lane of a highway when cars were moving at 90km/hr. The engine started emitting smoke. The local agency officials giggled and ridiculed me, in Spanish language assuming that I do not understand anything, for being a women driver. I had to ask them to stop and remind them that I do understand the language even if I do not speak it. Then the giggling and smiling stopped. They refused to return the car before the contract was up. But I could not drive the car cause it was in such a bad condition. They have sexists employees who spent more time making fun of me than trying to solve the problem. I had to leave the car at the location without any written acknowledgement for the return and file an official complain with both Thrifty and better business bureau to get my money back including the deposit which should have been returned with the car. I finally went to Avis who gave me a car in a perfect condition which could easily be driven even in mountainous roads.
5.6 Okay28 May 2017
The car is okThey force you to pay for insurance, went your credit card has already insurence coverage!!
4.4 Okay18 Apr 2017
Thrifty at Quito airport is a rip off!!The size of the Chevy Spark makes it very easy to park.The insurance price was double the price of the car. That and I already have car insurance, Geico, that covers my driving in other countries. I did not want the Thrifty Insurance but the agent would not negotiate. Said that I had to take Thrifty's. The 100k per day mileage limit is ridiculous. I ended up driving 660km in five days so they charged me an extra $40, 25 cents a km, such a rip off. Also the car they gave me, Chevy Spark, was terribly on hills. Almost had two different accidents sliding downhill. My advice rent an automatic in Quito from a more reputable rental agent like Hertz.
4.0 Okay31 Mar 2017
Worst car rental ever!!!1) There was no address for the various Thrifty agencies in Quito on the rental agreement, we couldn't get in touch with anyone, so we spent an hour and lots of taxi dollars trying to find an office. Then, 2) when we finally found one, they said, "Oh, the $72 you paid Kayak for insurance is INTERNATIONAL insurance, which we don't accept (here in Ecuador, presumably), so we had to pay of new insurance to the tune of $150 or so. 3) Then, to top it all off, they said we could only drive 800 kilometers in eight days, or we'd have to pay 25 cents a kilometer above that. A terrible experience.
3.6 Mediocre2 Mar 2017
Most Pathetic Rental Experience I've Ever HadVan was decent once we finally got it.Thrifty in Quito did not have the van we reserved once we showed up at the airport at 10 PM, they gave us no warning before hand. They 8 of us drive to Guayquil, 6 hours out of our way to get it. After we returned the van, they charged us $830 for the miles we put on the cars initially to go get the van. Customer service in Ecuador has been ignoring my requests for a refund. Do not use this rental service.