Book Payless hire cars in Norfolk

Reviews for Payless in Norfolk

Recent reviews

Traveller rating

Wonderful

13

Very Good

5

Good

1

Okay

10

Fair

4

Mediocre

0

Poor

34

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car was cleancar smelled

get the carcustomer service

car availablegreat value

friendly staffnever rent

great pricecar was dirty

said they wouldcredit card

6.0

Sorry, I sent the review to the wrong group. Dr. Joseph JonesReviewed 13 Apr 2022

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6.0

The van itself was fine and pretty clean. Drop off was easy. The scheduled pick up at 9am on a Sunday took more than an hour and a half to have the vehicle, which then threw off my departure time. There was not a long line or wait. Just not enough staff and no progress made as to getting my rental.Reviewed 22 Dec 2021

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2.0

Didn’t get carReviewed 7 Nov 2021

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1.9

The receipt gave ORF as the site to pick up the car; but the address stated was on Military Circle. So where do I go. I went to the address. The place looked like it had been closed for awhile. So i get to the airport and have to ask each company if the deal with Payless. Budget does. They don’t have a convertible….haven’t had one all summer. BUT THE WEBSITE OFFERED ME A SILVER VW BEETLE CONVERTIBLE!!!!!!! Whatever happened to customer service AND INTEGRITY? “In fact we haven’t had any cars all summer!!!! But we couldn’t shut the website down.” WHAT???Reviewed 10 Oct 2021

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10.0

Where to rent the car in the airport was confusing. Need a sign by Budget and AvisReviewed 28 Sep 2021

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1.9

They were closed. Had to find another car rental place!! Horrible experience.Reviewed 30 Aug 2021

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1.9

No notice that the pick up location was closed.Reviewed 26 Jul 2021

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7.9

No Payless counter at Norfolk airport. Finally found out after much consternation that the Avis counter took care of Payless rentals. There was no signage to that effect. Not a good start. One final surprise was a $200 contingency fee hold back added to the pending charge. How about letting the customer know before hand how much the hold back fee will be so that there’s no shock when checking your credit card account. The car, a Kia K5 LX, was great.Reviewed 18 Jul 2021

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5.9

Easy pick-up and drop offReviewed 10 Jul 2021

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1.9

The Payless office is 10 min away from the airport. When we got to it, there was a printed paper in the window saying they were closed, and to go back to the airport and check in at Avis. They could have easily sent an email or text or posted a sign at the airport. Avis said that office (listed on the confirmation email) had been closed for a year and a half.Reviewed 9 Jul 2021

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8.0

Pros:Clean new car. Easy return.Cons:Poor signage that Payless is really budget/Avis. This should have been communicated ahead of arrival. Also only one computer could process pays at the Avis/budget counter so there was a long line of all of the Payless customers while the other open associates stood around.Reviewed 6 Jul 2021

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4.0

Pros:There was no Payless booth in airport had to figure out that Avis /Budget was sponsoring them. First car I was given had cigar/cigarettes burns in it… the receptionist acted like I was wrong for wanting a different car because the car was damaged an Smokey an I can’t stand cigarettes/cigars periodCons:They need to inform people they are sponsored by other rental car company in airport and monitor the car of car.Reviewed 19 Jun 2021

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More

• 6.8 /10Enterprise Hire Cars at Norfolk
• 5.8 /10Avis Hire Cars at Norfolk
• 6.2 /10Budget Hire Cars at Norfolk
• 6.1 /10Dollar Hire Cars at Norfolk
• 5.2 /10Hertz Hire Cars at Norfolk
• 5.8 /10Thrifty Hire Cars at Norfolk
• 7.2 /10Alamo Hire Cars at Norfolk

• What is the most popular car hire from Payless in Norfolk?

  Compact (Buick Encore or similar) is the most frequently booked car hire type from Payless in Norfolk.

• How many car hire locations does Payless have in Norfolk?

  Payless has 1 hire location in Norfolk. Take a look at our Payless hire location map to find the best car hire near you.

• Does Payless have a car hire location at the airport: Norfolk airport (ORF)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Norfolk airport (ORF)?

  Yes