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Car rental companies that offer shuttle or pick-up services from Naples airport to off-airport locations include Alamo, Avis, Dollar, Hertz, National, and Thrifty.
One location in Naples Airport
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Reviews
8.0 Very Good
Sep 2023
4.0 Mediocre
Jan 2021
Cons:
Incorrectly charged a late return fee and then was ghosted by customer service on twitter when I tried to raise the issue.10.0 Wonderful
Apr 2020
Pros:
No problems from beginning of rental till I turned the car back in.Cons:
A little discount for turning the car in several days early.10.0 Wonderful
Feb 2020
Pros:
Service & manager2.0 Poor
Feb 2020
Pros:
The staff was incredibly rude and degrading. Even though the rental car was reserved and pre-paid, not only was the car not available, but the manager began asking me very nasty questions about my name, and implied that my driver license was not mine, and made other rude and offensive remarks. The manager wasted my time for 30 minutes, and then did not provide a vehicle. I was very shocked and disturbed by the rude and offensive attitude at HERTZ / DOLLAR. I went to ENTERPRICE RENTAL-CAR and got a car in five minutes there, and I was treated nicely at ENTERPRISE.Cons:
They need to hire a new staff and train them on customer service. The manager at this location was the crudest person working there, so I think they need a complete overhaul.10.0 Wonderful
Dec 2019
Pros:
the guys who treated us super friendly and helped us in everything, super fast pick up, the best company and the best service THANK YOUCons:
I have rented with dollar for a long time and in this Naples branch there is nothing to improve, all the service is 5 stars, perfect congratulations good workOne location in Naples Airport
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Reviews
2.0 Poor
May 2021
Cons:
Place was closed when wanted to pick up. Should have been told when booking8.0 Very Good
Mar 2021
Pros:
Everything was good except price.Cons:
Costs are way too high.10.0 Wonderful
Nov 2020
Pros:
The staff member who was able to get me my in short timeCons:
Have more vehicles available5.2 Fair
Sep 2020
Pros:
No record of reservtaion upon arrival. Clerk stated no cars available, then ameneded it to only minivans available. I insisted on being given a minivan. Was told it would take 45 minutes for it to be prepared. Fuel tank half full. Nothing in paperwork to reflect this. I took photo of mileage and fuel tank.Cons:
Renting from a rental firm that really does try harder.4.8 Mediocre
Sep 2020
Pros:
No record of reservation for rental when I arrived. Clerk said no cars available. After I wouldn't leave without a car, clerk told me minivans were available, but it would take 45 minutes to prepare it for rental. Gas tank was half full. More complicated than that. Eventually got things straightened out , but took way too much of my time-and money-I returned it with more gas than was in the tank when I picked it up.Cons:
Using a company that tries harder.9.6 Wonderful
Jun 2020
Pros:
I picked my car up at Naples airport on Saturday near closing time. The attendant, wish I got her name was the most helful person I have ever dealt with.One location in Naples Airport
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2.0 Poor
Apr 2021
Cons:
Local guys never picked up the phone10.0 Wonderful
Jul 2019
Pros:
i liked the friendly staff helped me get the rental car right awayCons:
it would have been better if they gave me a car with good gas mileage. a V6 chevy impala is not good on gas mileage when traveling 4-5hours back and forth in a weekend10.0 Wonderful
Jan 2019
Pros:
Drop off was great> The agent was very helpful he corrected a mistake the agent made when I picked the car up. I will use Alamo in the future because of how help David was in Chattanooga.8.0 Very Good
Mar 2023
10.0 Wonderful
Mar 2023
10.0 Wonderful
Mar 2023
2 locations in Naples Airport
Filters
Reviews
10.0 Wonderful
Nov 2020
Pros:
It was a 1 man staff and he was busy but he was fine. We changed the return date and that was handled very easily.Cons:
He was all by himself so we had to wait a little while but he did all he could to get it done .3.6 Poor
Nov 2020
Pros:
The staff was confusing, rude, added extra charges to rental, had to drive back to naples to figure out why because the local office wouldn't answer the phone and the national office has no customer service on weekends. Chevy spark was not a great car, but was economy priced. Beyond that, the brakes were a little weirdCons:
Better communication about add-ons. Hertz offering weekend customer service. Getting my permission to add charges on.8.0 Very Good
Aug 2019
Pros:
Drop-off super easy at RSW airportCons:
Pick-up at Naples Airport was a bit slow10.0 Wonderful
Apr 2017
Pros:
They stayed. Overtime for me and saved the day, Stuart Florida office. The best they got me home I think the little girl in there with Tina. And the driver thanks again8.0 Very Good
Nov 2016
Pros:
car fantastic/Cons:
they give me car no full on gas /I bring full but they no sayd thank you /10.0 Wonderful
Jan 2023
One location in Naples Airport
One location in Naples Airport
Filters
Reviews
5.2 Fair
Apr 2016
Cons:
When we arrived at the Thrifty counter to pick up the car we were told that they didn't have our reservation in their system and that they were sold out for the day. We need to wait over an hour for another car to arrive that we could rent on a day when time was of the essence.5.2 Fair
Jan 2016
Pros:
The car was ready on time. Check in was quick.Cons:
It was pouring with rain. The clerk was ok but didn't do anything extra. I circled back to double check where the car was parked and was given the same vague instructions. Not once did she mention that Thrifty has no signs in the lot. I was soaked by the time I hit the panic button and found my vehicle. Returning the car, I didn't refill it. I was charged $10/gallon! That was not mentioned at check in. It doubled the price of my rental. Really unacceptable.10.0 Wonderful
Jan 2016
Pros:
It was raining outside so I wanted to get in and out of the Thrifty office and get in my car. The person working was great and very quick processing my upgrade when we needed a larger vehicle.10.0 Wonderful
Jan 2016
Pros:
Very friendly staff and amazingly speedy drop off with no hassles.8.4 Very Good
Nov 2015
Pros:
Rapid turn-inOne location in Naples Airport
One location in Naples Airport
One location in Naples Airport
Most popular car type | Mini |
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