Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger van |
SUV |
Commercial |
Pick-up truck |
5.2
Okay
40 reviewsCleanliness
5.0
Comfort
5.4
Pick-up/Drop-off
4.9
Value for money
4.7
3 locations in Midtown
Filters
Show reviews that mention
Reviews
10.0 Excellent
Dec 2021
5.9 Okay
Jun 2021
8.0 Excellent
Jun 2021
Pros:
Pickup was fine. The van wasn't the nicest but it got the job done.Cons:
The agreed upon drop-off location was closed (gate locked, lights off, no one answered phone), so I called Hertz Corporation. Their agent advised me to drop it off at a different location, neglecting to tell me it would be an additional $800. This was completely unacceptable. When I called to ask about the claim, the Hertz representatives placed the blame fully on me. I will NEVER use Hertz again and will go out of my way to advise others against using that so-called company.2.0 Mediocre
Apr 2021
Pros:
The best part was getting rid of it and never renting from Hertz again.Cons:
The entire experience from Hertz was terrible.6.0 Good
Feb 2021
Pros:
Dropoff was easy although I still have not received my final receipt which was promised to be sent via email.Cons:
Pickup took way too long and the vehicle was filthy. The registration sticker on the windshield was in my field of vision and partially blocked my view while driving.2.0 Mediocre
Sep 2020
Pros:
You had no cars available, even though I paid in full days in advance!Cons:
Nothing, I will never use your service again!2.0
Mediocre
14 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in Midtown
Filters
Show reviews that mention
Reviews
2.0 Mediocre
Aug 2020
Cons:
They denied me when i show up10.0 Excellent
Jun 2019
Pros:
The staff at the Webster location was will make me come back again, they were very polite and helpful. It cost less than expected and I’m really happy thanksCons:
Nothing really2.4 Mediocre
May 2018
Pros:
NothingCons:
Clerk was rude, i had to wait almost 2 hours, car was dirty and the clerk almost got his butt beat up2.0 Mediocre
Aug 2017
Cons:
They did not have a car for us, even though we have a reservation. Somehow, I guess, my overbooked, even though there were still a couple dozen cars sitting on the lot. It took us about an hour of calling around and paying Uber to drive us to another location before we were able to find a car, and instead of good customer service where they worked on helping us, it was all on us.7.6 Good
Oct 2016
Pros:
It was a very clean, affordable car. I never waited for long at the rental location. Everything was handled well and went smoothly.Cons:
I work for a large company and am under 25, and several of my coworkers are as well. It is obnoxious to pay a fee for our age when we are consistently using this service.2.0 Mediocre
Jun 2021
Cons:
Better communication about Credit cards u cud purchase insurance but can't rent the car with same credit card2.0 Mediocre
Aug 2020
Cons:
They denied me when i show up10.0 Excellent
Jun 2019
Pros:
The staff at the Webster location was will make me come back again, they were very polite and helpful. It cost less than expected and I’m really happy thanksCons:
Nothing really2.4 Mediocre
May 2018
Pros:
NothingCons:
Clerk was rude, i had to wait almost 2 hours, car was dirty and the clerk almost got his butt beat up2.0 Mediocre
Aug 2017
Cons:
They did not have a car for us, even though we have a reservation. Somehow, I guess, my overbooked, even though there were still a couple dozen cars sitting on the lot. It took us about an hour of calling around and paying Uber to drive us to another location before we were able to find a car, and instead of good customer service where they worked on helping us, it was all on us.7.6 Good
Oct 2016
Pros:
It was a very clean, affordable car. I never waited for long at the rental location. Everything was handled well and went smoothly.Cons:
I work for a large company and am under 25, and several of my coworkers are as well. It is obnoxious to pay a fee for our age when we are consistently using this service.4 locations in Midtown
Filters
Show reviews that mention
Reviews
2.0 Mediocre
Sep 2019
Cons:
they cancelled my rental with no warning and left me stranded. No cars available due to flooding. I understand there was flooding but that was a week prior and they didn’t tell me until the night before. I could have made alternate arrangements had I known in advance9.6 Excellent
Sep 2019
Cons:
Hours were not correct on the website and after hours drop off was not mentioned on the website.9.6 Excellent
Jul 2019
Pros:
Staff was very friendly.2.4 Mediocre
Jul 2019
Cons:
Car I booked was not in stock. They gave me a van with less than a half a tank of gas, then overcharged me for my rental after it was discussed that they were going to “cut me a deal”. Horrible experience and service.10.0 Excellent
Jun 2019
Pros:
Felix was very helpful and polite. Amazing customer service!!Cons:
I can not think of anything that would make this experience better.9.6 Excellent
Apr 2019
Cons:
Had to wait a bit for the location to get enough cars, but the Enterprise reps were exceptionally professional about keeping me posted and getting additional cars so I didn’t have to wait long.One location in Midtown
Filters
Show reviews that mention
Reviews
10.0 Excellent
Jun 2019
Pros:
Great, cute and clean car, easy pick up, no heavy attempt at upselling another vehicle or insurance.Cons:
Nothing!9.6 Excellent
Feb 2019
Pros:
friendly, fast2.0 Mediocre
Jan 2017
Cons:
I was told by the woman at the counter when I EXPLICITLY asked "what time must the car be returned" and she told "in before 4pm and you're good." Well this was a LIE, and when I called customer service they said I got charged for a second day at 12pm (I returned the car at 1:30). The customer service lady was extremely rude when I called and said "it's based on the rental agreement, not what the agent told you". So just beware they will lie to you about the return time to make more money, then tell you it's your fault!4.0 Okay
Apr 2016
Cons:
Did not have the car I reserved at the reservation time. Only car available was a "premium" car and they forced me to pay extra for a car I did not want10.0 Excellent
Jun 2019
Pros:
Great, cute and clean car, easy pick up, no heavy attempt at upselling another vehicle or insurance.Cons:
Nothing!9.6 Excellent
Feb 2019
Pros:
friendly, fast2.0 Mediocre
Jan 2017
Cons:
I was told by the woman at the counter when I EXPLICITLY asked "what time must the car be returned" and she told "in before 4pm and you're good." Well this was a LIE, and when I called customer service they said I got charged for a second day at 12pm (I returned the car at 1:30). The customer service lady was extremely rude when I called and said "it's based on the rental agreement, not what the agent told you". So just beware they will lie to you about the return time to make more money, then tell you it's your fault!4.0 Okay
Apr 2016
Cons:
Did not have the car I reserved at the reservation time. Only car available was a "premium" car and they forced me to pay extra for a car I did not wantSunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Midtown