Houston Car Hire

Pros: pleasant personality of the clerk at the terminal , shuttle driver very willing to help and got my without going into the building at car lot.

Pros: everything was fine except the slow registration process-not enough counter personnel

Pros: Nothing!

Pros: Nice upgrade to Altima! Great car!

Pros: the car itself was alright

Pros: Nothing, didn't even use the rental after they tried to overcharge me.

Pros: the cost was thrice the estimate

Pros: We got a great car for little money. It was no problem to pay with debit card since I showed my return flight ticket.

Pros: I liked that we were able to get such a great deal.

Pros: Last time I booked convertible with Almo and it was great, Car was ready for me outside reception hall, kind Agent,

Pros: I have know complaints concerning the customer service. The gentlemen was courteous, fast, and friendly.

Pros: The selection of vehicles and cleanliness. Ease of pickup and drop off.

Pros: Excelente servicio

Pros: The truck and price were fine.

Pros: Nothing

Pros: Had a problem with the return and the Manager took care of me once the error was of no fault of mines.

Pros: Rental was great, it was difficult to refuel, would not take gas but dial read 1/2 full. Upon return each person from garage to terminal kept sending me to another person for a credit, then in the end , the last person in the chain could not do it, and manager was not there. Very poor customer service,

Pros: NOTHING

Pros: People at office

Pros: k I left the car it drove so well that lady in the front was very very nice on time and I enjoyed it very much I will rent again and tell the people that you are very nice and they take care of your face

Pros: Very helpful and friendly people, not pushy with the add-ons. Very efficient.

Pros: Kayak quote was about $189...ended up paying total of $299.

Pros: I was guaranteed my minivan for Christmas vacation.

Pros: Friendly service and quick pick up/drop off.

Pros: Car was excellent and costumer service on front desk Amelia

Pros: Rental was significantly More than advertised. I requested a rental at the airport but one downtown was book. With no way to get downtown I had to cancel and rebook. Which was more expensive. When I arrived at the airport the price went up again. A $200 5 day rental ended up being over $600.

Pros: Good car, quick in and out, clean car and facility

Pros: Car

Pros: The car was super clean, the lady who helped was extremely nice

Pros: I could not pick up the and try to cancle the reservation but they did cancled it and still charge me for it. Take a wild gust if I will rent the car again.

Pros: The car was new, clean, and nice. Pickup and drop off was quick and easy.

Pros: Nothing

Pros: Hertz tries to sell you a more expensive option - always, and wastes your time with that, Rental was AWFUL.

Pros: Car was in good shape

Pros: Ease of reservation process

Pros: fast

Pros: Employees did their best , manager apologized and gave us a day discount.

Pros: Good customer service in rectifying the situation

Pros: Good car, clean. No surprise here

Pros: Car was comfortable, clean and a newer model.

Pros: That Advantage refunded my money.

Pros: Helpful people

Pros: The office staff was great, super friendly and helpful.

Pros: The car was clean.

Pros: Car was clean. Online reservation via Kayak was fast...I made it while at the rental car center.

Pros: When I picked the car up there was no one to give the papers describing the condition of the car as I exited the rental area. Also no washer fluid in car. When I brought the car back there was no one to assist, there were two Advantage workers there,just hanging out apparently, who told me that the person who checked you in was "down there" in the office and would be back in a "little while". Like most people who return a car to rental agency at an airport I had a flight to catch and didn't have a "little while" to waste. Had to take the paper work down to the main office where the Advantage employees were busy renting cars to other people. The people at the main desk were very polite and helpful, the other employees, not so much.

Pros: No waiting line when picking up. Nice clean efficient car.

Pros: It took a lot of planning and research to find the best dropoff and pickup locations for a decent price. During the Houston pickup, the person I worked with insisted that the reservation had me return it to the New Orleans airport. I tried to show him my reservation on my phone, but he wouldn't look at it. He instead just recited from his computer. He even went so far as to say the location I booked at (only days prior) had closed (not true) and that our drop-off location had reverted to the airport. He even called the number provided and said it was the airport location that picked up (it turns out it wasn't! -- at least not when the number was called again). When I was able to reference the location code and prove to him that it was a downtown location, he claimed it was a computer problem and that it changed on him while we were talking. Everything ended up OK in the sense that we had the correct pickup/dropoff and we had the correct car reserved, but a mistake on the part of the worker was followed up by indignation that he hadn't made a mistake, and then a cover-up lie and, finally, blame on the computer system. So it was quite an uncomfortable pick-up experience.

Pros: Give me a jeep SUV!!

Pros: There was absolutely nothing to like about this rental experience

Pros: Even though it was 4am we were met at the car park for drop off, a total breeze.

Pros: The representative who handled my check in

Pros: Desk agent was efficient and friendly. The Chevy Malibu was clean and ran well.

Pros: The outcome of this rental causes me to not like anything about the rental at all.

Pros: Ease of access and logistics renting and returning car.

Pros: Price and convenience were great.

Pros: Offered a day rate for long term (2 week) rental period. This was favorable because I could return the car early and pay for the actual days used.

Pros: Cleanliness of vehicle

Pros: Not much. Employees were friendly, but it's Houston.

Pros: The entire staff was so friendly and helpful. I give them all super high ratings . Car was clean

Pros: I liked the price that I got this car for and the car was comfortable

Pros: 30% cheaper than all the others. Line was short but slow.

Pros: The car was reasonably priced and had a typical pickup experience.

Pros: great service

Pros: Great shuttle service to airport

Pros: This vehicle had everything from GPS, driver and passenger power seats, LED running lights, and their fancy badge would light up on the ground from outside mirrors at night. Finally good gas mileage. If I had not been so impressed with this vehicle Avis would had received two or three stars.

Pros: everything

Pros: Rates were cheaper than company website. Process was easy and simple.

Pros: I booked a full size car - which historically in Houston in a small SUV. I received a very nice Nissan Altima....which while very nice, was way too small for my trip.

Pros: Pretty much nothing because, even though I had a confirmed reservation, the vehicle I reserved was not available. Guess I can be thankful they called to let me know to not even bother to come out to pick it up.