Recent reviews
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8.8
Cons: Picking up required my resubmitting my drivers license and credit card again. Should have only needed verification but it was entered in again by the agent.
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2.0
Pros: I’m very disappointed because I paid to kayak for rent a car and protection for one week around 320$ and when I arrive at the airport in Houston I couldn’t pay the taxes with debit card and I never get my money back nor the car
Cons: I try to email and call kayak every day and I never get reply or my money back. Very very dissapointed. I will never ever book anything with kayak again.
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2.0
Pros: I never received my car. When I booked the car, it told me a total price. When I went to pick up the car, I waited over an hour in line, there were maybe 4 people before me. Then I was told I will be charged $500 extra because my car is being dropped off at a different location. At that point I didn
review from
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2.0
Cons: Reservation was made with a company card that only listed company name and not my personal name. Multiple calls were made prior to my arrival to be sure I would be able to switch this over to my personal card. Upon arrival E-Z was unwilling to change the reservation to my personal card.
review from
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6.4
Cons: No spare tire in the trunk. I had a flat tire while on highway. The low pressure warning lights went off. Stopped the car. And found no spare tire. They had an electric pump in the trunk. That helped me off the road. I had to pump the tire every few hours. That’s life risking. Avoid the it.
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5.6
Cons: Waited for over an hour at the car rental counter to receive my reserved car.
review from
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2.0
Cons: I rented a car one month before I need it, just to make sure I will not have problems on Thanksgiving week. Kayak took my money immediately. Two days before my rental was supposed to start, I received an email from Kayak saying that they will reimburse my money because the location of my rental is not in use anymore. If they are such a good company, they were supposed to find another rental for me, not just reimburse my money, after they used it for a month. I will never rent a car from them again.
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10.0
Easy and fast transaction
Pros: Took few minute to get the car. No hidden fees No issues
Cons: May be the interior should have been cleaned better. Someone before me had spelled some liquid on the dashboard and there were some stains there. Overall very clean car.
review from
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4.0
Never again
Cons: I was UNABLE to rent my previously reserved mini van for details I will not disclose on this review (please contact me if you would like further details). However, I will say it was due to the employee working that night. If it had not been for my cousin being with me, I would have been stranded without a rental and out the rental fee. All because of the cold hearted (I won’t say how I really feel about him) associate working that evening. I will never again rent from this company and I will never recommend them to anyone. Thanks for nothing.
review from
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2.0
Cons: The car type available on Kayak is not actually available to residents within 65 miles. In addition, if your credit card doesn't swipe once because of a smudge, they don't let you swipe it again and cancel your whole reservation.
review from
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2.0
Unclear pickup location, cancelled within 5 min, still charged a fee
Cons: Booked a car in Houston, only noticed after checkout that it was at the wrong airport. I cancelled by phone within 5 minutes and was told that no cancellation fee would be charged. That still happened. Also went back to the original search and noticed that the specific location didn't show in the initial results
review from
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3.6
Not worth the lower cost...
Pros: The staff at the Houston Hobby location was extremely friendly!
Cons: There were no instructions on where to go or how to catch the shuttle. The location listed on the reservation was not the actual name of the location, there were no signs or directions in the airport, and I called the location number a dozen times and no one answered the phone. I finally googled the company name and called the main company service line to get help.
review from
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8.8
Cons: Picking up required my resubmitting my drivers license and credit card again. Should have only needed verification but it was entered in again by the agent.
review from
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10.0
Easy and fast transaction
Pros: Took few minute to get the car. No hidden fees No issues
Cons: May be the interior should have been cleaned better. Someone before me had spelled some liquid on the dashboard and there were some stains there. Overall very clean car.
review from
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2.0
Pros: I’m very disappointed because I paid to kayak for rent a car and protection for one week around 320$ and when I arrive at the airport in Houston I couldn’t pay the taxes with debit card and I never get my money back nor the car
Cons: I try to email and call kayak every day and I never get reply or my money back. Very very dissapointed. I will never ever book anything with kayak again.
review from
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2.0
Pros: I never received my car. When I booked the car, it told me a total price. When I went to pick up the car, I waited over an hour in line, there were maybe 4 people before me. Then I was told I will be charged $500 extra because my car is being dropped off at a different location. At that point I didn
review from
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2.0
Cons: Reservation was made with a company card that only listed company name and not my personal name. Multiple calls were made prior to my arrival to be sure I would be able to switch this over to my personal card. Upon arrival E-Z was unwilling to change the reservation to my personal card.
review from
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6.4
Cons: No spare tire in the trunk. I had a flat tire while on highway. The low pressure warning lights went off. Stopped the car. And found no spare tire. They had an electric pump in the trunk. That helped me off the road. I had to pump the tire every few hours. That’s life risking. Avoid the it.
review from
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5.6
Cons: Waited for over an hour at the car rental counter to receive my reserved car.
review from
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2.0
Cons: I rented a car one month before I need it, just to make sure I will not have problems on Thanksgiving week. Kayak took my money immediately. Two days before my rental was supposed to start, I received an email from Kayak saying that they will reimburse my money because the location of my rental is not in use anymore. If they are such a good company, they were supposed to find another rental for me, not just reimburse my money, after they used it for a month. I will never rent a car from them again.
review from
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4.0
Never again
Cons: I was UNABLE to rent my previously reserved mini van for details I will not disclose on this review (please contact me if you would like further details). However, I will say it was due to the employee working that night. If it had not been for my cousin being with me, I would have been stranded without a rental and out the rental fee. All because of the cold hearted (I won’t say how I really feel about him) associate working that evening. I will never again rent from this company and I will never recommend them to anyone. Thanks for nothing.
review from
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2.0
Cons: The car type available on Kayak is not actually available to residents within 65 miles. In addition, if your credit card doesn't swipe once because of a smudge, they don't let you swipe it again and cancel your whole reservation.
review from
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2.0
Unclear pickup location, cancelled within 5 min, still charged a fee
Cons: Booked a car in Houston, only noticed after checkout that it was at the wrong airport. I cancelled by phone within 5 minutes and was told that no cancellation fee would be charged. That still happened. Also went back to the original search and noticed that the specific location didn't show in the initial results
review from
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3.6
Not worth the lower cost...
Pros: The staff at the Houston Hobby location was extremely friendly!
Cons: There were no instructions on where to go or how to catch the shuttle. The location listed on the reservation was not the actual name of the location, there were no signs or directions in the airport, and I called the location number a dozen times and no one answered the phone. I finally googled the company name and called the main company service line to get help.
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