Cons: They didnt check the car when they gave me at night and next day when i returned they told me there were some scratches on the other side of the car. I was shocked to hear as i didnt drive the car much and nothng happened as per my knowledge. They told me they might charge me for that. I am so confused how can they be so careless and i took full insurance and apart from they they told me i might be charged for that..
Never had such an awful experience.
20 Aug 2016
Pros: pleasant personality of the clerk at the terminal , shuttle driver very willing to help and got my without going into the building at car lot.
12 Oct 2016
Pros: everything was fine except the slow registration process-not enough counter personnel
24 Oct 2016
Reservation was cancelled!
Cons: My reservation was cancelled without any prior information. I showed up at Dollar desk and they said no car for you! Will never use Kayak again!
9 Nov 2015
Cons: We rented the car for $62 on kayak but it said i needed to pay when I rented the car. When I got to dollar it ended up being $112 - I find this very misleading and unfair because once you are there you do not have much of an option.
5 Dec 2015
Pros: We enjoyed the rental and the staff were very friendly.
Cons: Didn't like the fact that they did not have the model I reserved. And had to pay more for a upgraded model because they did not have want I reserved.
24 Apr 2016
No cars on the lot
Cons: And I didn't get a heads up call saying they could not honor my reservation.
15 Jun 2016
CHECK OPEN HOURS
Cons: Scheduled a pickup at 4pm... location closed at 4pm that day. Be sure to check the hours before you make your way over to pickup your rental!!
22 Jun 2016
Pros: Super fast service with a smile
6 Jul 2016
nit the car I reserved
Cons: They tried to give me a subcompact when I reserved a standard. Would not fit my car seats so I cancelled and had to go elsewhere
Pros: Car was comfortable, clean and a newer model.
Cons: IAH airport Advantage rental center had only 1 agent working the morning of the Final Four. The line for cars was long and slow. The lone agent was outstanding, but by herself. All of the other rental companies had numerous agents. For a few dollars more, I would avoid the long, long wait.
7 Apr 2016
Worst car rental
Cons: Don't get fooled by the lowest price.
When I arrived Houston (IAH) and shuttled to pick up the car, there was one lady (Barbara) serving at the check in counter and there were 4 guests in front of me. It was at about 3:30 pm on Tuesday and there were almost no customer at other rental offices.
It took at least 15 minutes for each customer, who all ended up unsatisfied.
Even if I booked it online, she tried to see additional items such as insurance, extra protection, etc. Her attitude was very aggressive and she kept cutting in and told what she wanted to say.
The car was dirty and had existing dents and scratches.
12 Jun 2016
Pros: That Advantage refunded my money.
Cons: I reserved a full size and they wanted to give me a mid sized Sonata. They said any bigger is called a premium size. Come on a premium car is s Cadillac or similar.
22 Jul 2016
Pros: Helpful people
Cons: Hidden insurance cost
Car was damaged and dirty
19 Oct 2015
Pros: The car was clean.
Cons: $50 of hidden cost on a one day rental. Be ware. The advertised fee on Kayak is a "come on".
21 Nov 2015
Pros: Car was clean. Online reservation via Kayak was fast...I made it while at the rental car center.
Cons: Agent did not want to be bothered answering my questions.
25 Nov 2015
Check in, check out
Pros: When I picked the car up there was no one to give the papers describing the condition of the car as I exited the rental area. Also no washer fluid in car. When I brought the car back there was no one to assist, there were two Advantage workers there,just hanging out apparently, who told me that the person who checked you in was "down there" in the office and would be back in a "little while". Like most people who return a car to rental agency at an airport I had a flight to catch and didn't have a "little while" to waste. Had to take the paper work down to the main office where the Advantage employees were busy renting cars to other people. The people at the main desk were very polite and helpful, the other employees, not so much.
30 Nov 2015
Cons: I got a Hyundai Sonata at a great price. The car ran well and was in good condition on the outside. The car pick up at IAH is in a covered shed so the lighting is not ideal. Once you get the car out in the sunshine is when you see the true condition of the car. The inside was filthy. The upholstery was soiled, there was dirt and sticky spots on the consoles. I didn't even want to sit in the seat. This is the 2nd time I've rented from Advantage and most likely the last.
22 Dec 2015
Bitter sweet experience.
Pros: No waiting line when picking up.
Nice clean efficient car.
4 Jan 2016
Bait and switch
Cons: The website indicated a full size car was an Impala or similar. When I asked for the impala, the counter agent said they haven't rented Impalas for years. I felt like a bait and switch victim. Begrudgingly, I drove off in my only option, a Hyundai Sonota...
Additionally, I paid for $7/day for an EZ Pass but there wasn't a transponder in the car. I was not going to incur that volume of tolls, but was told driving through the ez pass lanes and getting a bill from the toll authority wasn't an option. I am fearful that this matter isn't yet over and that a toll bill will soon be headed my way despite paying extra to get EZ Pass access.
Pros: I liked that we were able to get such a great deal.
Cons: We weren't aware of all of the stipulations. Very difficult process and very long wait times.
14 Jul 2016
Pros: Last time I booked convertible with Almo and it was great,
Car was ready for me outside reception hall, kind Agent,
Cons: The Almo ervice agent at the counter was not kind/ tried to scared me with high value of cars on declining of insurance and that must as , it's a state law and this and that, and for the first day that effected me and stayed on mind, I didn't feel comfortable with his way of selling me insurance , and asking if I want a smaller SUV instead of Ford F-150 , !!!!
18 Jul 2016
Pros: I have know complaints concerning the customer service. The gentlemen was courteous, fast, and friendly.
Cons: This Alamo rental makes it very difficult to pick up a vehicle. We had to call because there is no where to park. All the signs around the building says no parking, tow away zone. As I called to ask where do we park to come in and sign the papers work. I was told to find and pay for airport parking and then ride the bus shuttle over. Definitely inconvenient and more expensive than it has to be.
19 Jul 2016
Pros: The selection of vehicles and cleanliness. Ease of pickup and drop off.
Cons: A bit costly
18 Aug 2016
Pros: Excelente servicio
23 Aug 2016
Pros: The truck and price were fine.
Cons: The pick up location is not driver friendly. There is only offsite parking and you have to walk from a dirt parking lot.
8 Sep 2016
Do not Use Kyak
10 Oct 2016
The managers are really fair
Pros: Had a problem with the return and the Manager took care of me once the error was of no fault of mines.
18 Oct 2016
Great rates! Return process at Iah ridiculous
Pros: Rental was great, it was difficult to refuel, would not take gas but dial read 1/2 full. Upon return each person from garage to terminal kept sending me to another person for a credit, then in the end , the last person in the chain could not do it, and manager was not there. Very poor customer service,
Cons: My rental agreement went from $188 to over $700 when the minimum insurances were added.
21 Apr 2016
Pros: Ease of reservation process
Cons: The drop off location was too far.
1 Nov 2015
Not as promised
Pros: Good customer service in rectifying the situation
Cons: When I picked up the car, they told me that they could not honor my reservation and made me pay for an upgrade. That car was disgusting and I went back to a smaller car but then got a hard time getting a refund. Eventually the manager was helpful. I would not recommend this company
2 Dec 2015
Pros: Good car, clean. No surprise here
Cons: The person at the pickup was terrible. Not helpful. We even had to call our son on the phone (we don't speak perfect english as we are French tourists) and the attendant would be extremely rude to him. At the end he charged us much more than expected and even refused to cancel options when we asked him. After a 11 hours flight and jet lag we were too tired to argue with him. Hope you will contact us and make things right.
14 Dec 2015
Cons: The service was just out of this world bad. I never write these reviews and I'm not a complainer. The service from my rental agent was rude, disrespectful and she acted like I taking away from her day by making her do her job ... ! I mean damn and she was doing this all in front of her "manager"
12 Jan 2016
Woman at the desk rude and thrifty charged me $140
Cons: I signed a contract for $47 and when I turned the car in I received a bill for $183. The bill reflected a completely different rate that I signed for, incorrect mileage and other charges I simply didn't understand.
20 Jan 2016
BEWARE OF TOLLS CHARGES THAT THRIFTY WILL EXPLOIT
Cons: Just when you thought you had the exorbitant fuel charges figured out, Thrifty has come up with a new way to extract your money due to toll charges in the state of Texas. If you are new to Texas, like I was, you're unaware of the tolls. While at the counter before taking the car out on the highway, there representative provided no information, whatsoever, regarding these tolls. After having the car for the weekend, I apparently had$11.25 worth of tolls while driving around Houston. Thrifty charged $116.25 for the $11.25 worth of tolls. Yes, this is more than 1000% markup of the charges. After you call and complain, they will reduce it to $37, which is only 400% markup of the charges. Until Thrifty changes their business practice, I am going to avoid them.
21 Feb 2016
Pros: Easy pick up and drop off at the airport.
Nice and helpful people at the counter.
Comfortable car. Will definitely look for Thrifty in the future.
Cons: The car had just been washed but not dried so the windows and mirrors were very spotted.
7 Mar 2016
Paid for premium car got less
Cons: I paid for a premium car and got a Ford Fusion, that is not a premium car, and the car was dirty. If they didn't have any premium cars available then they should have just said something.
Pros: It took a lot of planning and research to find the best dropoff and pickup locations for a decent price. During the Houston pickup, the person I worked with insisted that the reservation had me return it to the New Orleans airport. I tried to show him my reservation on my phone, but he wouldn't look at it. He instead just recited from his computer. He even went so far as to say the location I booked at (only days prior) had closed (not true) and that our drop-off location had reverted to the airport. He even called the number provided and said it was the airport location that picked up (it turns out it wasn't! -- at least not when the number was called again). When I was able to reference the location code and prove to him that it was a downtown location, he claimed it was a computer problem and that it changed on him while we were talking. Everything ended up OK in the sense that we had the correct pickup/dropoff and we had the correct car reserved, but a mistake on the part of the worker was followed up by indignation that he hadn't made a mistake, and then a cover-up lie and, finally, blame on the computer system. So it was quite an uncomfortable pick-up experience.
3 Apr 2016
Why insurance is different
Pros: Give me a jeep SUV!!
Cons: I bought the insurance online (Allstate), but when I get there the employee told me that I have to claim by myself if I get accident without their (budget's) one. I don't like this part.
26 Oct 2015
Avoid Budget at Hobby Houston as you would the Pla
Pros: There was absolutely nothing to like about this rental experience
Cons: From the desk staff who made fun of every customer behind their back, to the clunker car that reeked of smoke, to the chaotic return that was over complicated, understaffed, took way too long, and left all the customers to their own devices, to the ridiculous wait to get shuttled to the terminal despite being on the airport property this was the worst car rental experience I've ever had. Oh, and their computer was down so they promised to email me my receipt that I need for reimbursement purposes, and which they haven't done after 24 hours.
31 Dec 2015
Airport drop off was easy
Pros: Even though it was 4am we were met at the car park for drop off, a total breeze.
Cons: There was some slightly confusing signage to get to the drop off point
26 Apr 2016
very good customer service
Pros: The representative who handled my check in
27 May 2016
Pros: Desk agent was efficient and friendly. The Chevy Malibu was clean and ran well.
24 Jun 2016
Kayak Messed Up - I didn't notice
Pros: The outcome of this rental causes me to not like anything about the rental at all.
Cons: My wife flew into IAH and needed a one-way rental for one day. Apparently something with the search went wrong and included pickups at HOU as well. I didn't notice, my bad. She went to pickup the car at IAH and the Budget desk was pushy and rude with the upsells (which were all declined) but they never mentioned to my wife the actual reservation was for HOU and they ended up charging here almost three times the cost of the reservation I had made.
tl;dr I think Kayak messed up, then I messed up, then Budget's customer service and handling of the situation was atrocious and borderline deceptive trade practices.
11 Oct 2016
Clean and simple
Pros: Ease of access and logistics renting and returning car.
Cons: Kayak had my rental at an office at another airport in the same city... so the price difference was pretty noticeable but not too outrageous.
5 Jan 2016
Good veicle conditions
Pros: Clean and overall good conditions of car.
Cons: Drop off could have been faster
19 Oct 2015
Pros: The process was straightforward and the staff were friendly.
Cons: The car was dirty on the outside when I picked it up.
Pros: Good car, quick in and out, clean car and facility
Cons: Had to pre-pay to get a price at HAI comparable to DFW which I guess is not Hertz fault but a week before I left the price dropped dramatically and I would not have been required to pre-pay.
10 Oct 2015
Cons: Over 40,000 miles, smelled like smoke, burns and stains on seats, driver door was hard to open due to bad repair or something, no wiper fluid and had to pull over because I couldn't see. Oh and the tank wasn't full.
Rediculous rental from hertz.
12 Oct 2015
Pros: Hertz tries to sell you a more expensive option - always, and wastes your time with that,
Rental was AWFUL.
27 Oct 2015
Cons: Would have slightly preferred a Corolla
7 Oct 2016
Poor communication upfront. Hidden sales tactics
Pros: Car was in good shape
Cons: Shady tactics by the staff to upsell
No explanation of contract being signed
Had to modify three times
18 Oct 2016
Cons: First vehicle had been smoked in. Second one wasn't in the slot assigned. Third one took 15 minutes to get because we lost our place in line.
27 Jan 2016
Pros: Good Price
Cons: Cloth car seats were stained when we picked it up, but we pointed that out when we rented and it was no problem when we dropped it off.
Took a while to Pick up car
25 Apr 2016
Cons: I got over charged, I just realized that they charged me $200 dollars more than what the total price was going to be. The agent told me those $200 were a deposit until I return the car, I returned the car 7 days ago and the transaction has posted with the full $200 extra. I am calling my bank to cancel the transaction if They don't take care of it. Not only that but also I got a voice mail from Hertz saying that I did not return the cat . They need to get their stuff together because the person that I returned the car told me every thing was fine and I was good to go.Well apparently not. Really bad experience
3 May 2016
Texas good, SFO not's so much
Pros: The Texas group were great. Pretty good experience on that end. The car worked well, very reliable. Check out was quick. Somehow, (though I booked online for 4/28 - 5/2), when I arrived at the Texas office, there was a mixup on the dates and rate. They honored the quoted rate. Also, I was told that the reservation was until 5/3 - how that changed I have no idea; my printed reservation showed to 5/; not a problem since they said I could return it "early".
Cons: When I checked in at the Hertz office at SFO, the receipt I received was significantly different from that which I received (prepaid) from the Texas office. I talked to a supervisor in Customer Service; she said she could only give me credit on a future rental as "goodwill gesture". I asked if she could speak to her Manager. The manager authorized the full refund to the originally quoted price. They were kind enough to credit me a partial refund on the prepaid tank refill since I had filled up just before dropping off the car. As a helpful suggestion, I think there needs to a process audit from website purchase to the pickup/drop-off locations and across state lines. It should be a consistent experience - much like a purchase of an airline ticket. Also, there needs to be something in writing at the time of drop off, indicating there was no damage to the vehicle. I asked for this but the Customer Service rep. tried to assure me verbally and finally showed me her screen - the damage box was checked with a "N". That's the best I could get.
23 Aug 2016
Great Rental Experience
Pros: Car was ready and in great shape. Employees were polite and helpful. I was in and out in about five minutes. Wow. Upon return I was greeted right away. The price was exactly what we agreed to. I will use Kayak and Hertz again.
Cons: Nothing. Everything worked out as agreed. No issues at all.
Cons: AT TIME OF RENTAL, THEY DENIED SERVICES AND HAD NO RENTAL CAR, STRANDED AT HOUSTON AIRPORT WITH NO- TRANSPORTATION AT ALL FOR 4-6 HOURS UNTIL I FINALLY GOT HERTZ WHOM CAME TO MY RESCUE AT VERY HIGH PRICE. THIS WAS A "ONE OF A KIND, NEGATIVE EXPERIENCE". DISASTER
15 Oct 2016
Pros: People at office
7 Jul 2016
Pros: Friendly service and quick pick up/drop off.
Cons: Car smelled or better yet reaked of TOBACCO! Fuel tank was very low and tires were really worn out and drove awful in highway... Very unsafe!
12 Nov 2015
Cons: Pick up was horrible. They gave me the car uncleaned and very dirty. The inside and outside was a mess. The tags on the car was out. Had to go back and switch the tag. Then when I got home there was a vacuum cleaner in the trunk.
18 Sep 2016
Pros: Drop off and pick up was so easy and quick! All the sales people I interacted with were very helpful and prompt. I got an immediate ride home after dropping off my car with zero wait time! I will definitely stick with Enterprise for future rentals.
20 Aug 2016
Definitely recommend Enterprise!
Pros: Friendly, helpful, great vehicle, and most importantly, the price stayed consistent!
17 Sep 2016
Pros: Good value, great staff
11 Oct 2016
Pros: From the counter to the return, everyone was very helpful and polite
Cons: Houston has many toll roads. Please make sure employees pass along that the EZ Tag activates after the first pass.
13 Aug 2016
Great car good milage.
Pros: Car was great. People at enterprise , both at airport and at Katy were great.
Cons: Too many people checking car.
6 Sep 2016
Pros: Good and fast service, great staff, very helpful and customer oriented
Pros: Offered a day rate for long term (2 week) rental period. This was favorable because I could return the car early and pay for the actual days used.
Cons: ..... however, when I returned the car, I was charged a weekly fee plus higher daily and hourly fees for the one day of the next week. Also, cleverly buried in the contract was a $5 per day roadside assistance fee which I declined. Overall difference in advertised to actual price was $100 higher on a 9 day rental. Also, need to stand in line at the counter for drop off at IAH.
6 Apr 2016
Gave me a smaller car and tried to call it an upgr
Cons: Ordered a full size and was given a Jeep Compass. Small, cramped, noisy small SVU that is possibly the Ford Pinto of today. We were exhausted after riding 2 hrs in that bucket when I was expecting an Impala or Taurus. Not happy
26 Apr 2016
Pros: Cleanliness of vehicle
Cons: Car originally reseved was unavailable replacement was not comparable especially for cost.
When returning vehicle had to go inside to return contract takes more time especially when there's a plane to catch
31 May 2016
Cons: Took a while on pick up for someone to show up and process the pick up. About a 15 minute wait with no one there.
22 Jul 2016
Pros: Not much. Employees were friendly, but it's Houston.
Cons: Car was mediocre. Had a shimmy. Check-in was out of the 1970s w/ paper forms. Didn't have a car ready in the type I had reserved. Price was cheap until they added up all the insurance - doubled the price. Agent went to look for a car. Took 15 minutes with no communication. Nobody present at drop-off. Still don't have a receipt.
I will NEVER rent from Payless again. Terrible.
22 Jul 2016
Pros: The entire staff was so friendly and helpful. I give them all super high ratings . Car was clean
Cons: Not being advised in the beginning that I would have to provide my own transportation from the airport to the check in office. Had to pay 18.00 taxi fare to get there.
16 Aug 2016
Pros: I liked the price that I got this car for and the car was comfortable
Cons: The car smelled like smoke which was very annoying at first, the maintenance light came on while we had it and it was impossible to get a hold of an agent at the office where we got the car from, returning the car wasn't as easy as just dropping it off, I had to go in the airport to get my final bill which was not convenient and I accidentally left my glasses in the car and was not able to get them back and it was again almost impossible to get a hold of anyone. In summary, bad customer service.
15 Apr 2016
Pros: Shuttle drivers were nice
Cons: Outside of car was dirty upon renting. It said Chrysler 200 or equivalent but I did not see any Chryslers.
19 Apr 2016
Cons: Payless was nowhere to be found in the Houston Hobby airport. Their 1800 number told us they would have a booth - they didn't. The airport staff told us they had a shuttle - it never came. We tried calling their local number multiple times and let it ring for minutes - they never answered. Complete lack of customer support. We were forced to rent a car from a different company at the airport for more than twice the Payless quoted price.
7 Jun 2016
Cons: The sale man ask me if I wanted road service I said no and he told me to initial all the yellow spots. When I returned the car they to another location they charged me the road service anyway was real mad
Pros: This vehicle had everything from GPS, driver and passenger power seats, LED running lights, and their fancy badge would light up on the ground from outside mirrors at night. Finally good gas mileage. If I had not been so impressed with this vehicle Avis would had received two or three stars.
Cons: I tried to confirm Ez-Tag with Avis twice before I arrived and both agents I spoke with I could not understand because their accents. The day I picked the vehicle up the agent was trying to upgrade me again. However, the most important thing I was concerned about was the EZ-tag and when I returned the car I was told a different story of how Avis charges for someone using this system. Bad policy.
2 Sep 2016
10 Oct 2016
Good experience. Will use again.
Pros: Rates were cheaper than company website. Process was easy and simple.
20 Jan 2016
Long line at the counter - car not ready - 45 minu
Cons: Since the car I book "was not available..." I had the option to pay an additional $20 per day +/- OR wait for a car to become available. That's customer focused... I'm a frequent business traveler and National has limited availability Hobby... That's why I went with Avis
19 Nov 2015
Cons: The facility needs to be updated. It is old and cramped.
27 Apr 2016
Cons: Unexpected charge for driving less than 75 miles despite filling up tank and having receipt.
Lines were long and staff were not content. Not unfriendly but definitely did not want to be there.
Will not rent from them again.
4 May 2016
Reservation not clear that mileage would be charge
Pros: Van was nearly new
Cons: Hidden mileage charge
3 Oct 2016
Pros: It was a very clean, affordable car. I never waited for long at the rental location. Everything was handled well and went smoothly.
Cons: I work for a large company and am under 25, and several of my coworkers are as well. It is obnoxious to pay a fee for our age when we are consistently using this service.
Pros: Pretty much nothing because, even though I had a confirmed reservation, the vehicle I reserved was not available. Guess I can be thankful they called to let me know to not even bother to come out to pick it up.
Cons: I guess being baited with the idea that the rental company would pawn me off to another automobile once I got there...