Good service in Jackson, Ms
Pros: The staff made sure I had a vehicle that worked for my needs and quick. The vehicle was clean and ready. Excellent
Cons: nonereview from
Pros: Great experiencereview from
Pros: upgraded vehicle for the same cost Easy in and out processreview from
Pros: Quality and quickness
Cons: Nothingreview from
Pros: The price was not bad. But I guess you get what you pay for!
Cons: The guy working at the counter (from Hertz even thought I was renting from Thrifty) could take a few lessons in customer service. He was rude and argumentative. But that was understandable since he then had his manager call me as soon as I left the airport (WHILE I WAS DRIVING). His manager was also severely lacking in customer services. When asked directly about policies on the company website, he got very defensive and began yelling at me. I apologized for his lack of knowledge and hung up because I don't usually use the phone while I am driving. I will NEVER rent from them again. Their people are not trained in their policies and exceptions. And then they are rude. I did not find either one of their behaviors acceptable when dealing with anyone, much less your customer! Imagine the treatment I would have gotten if I had had a problem and needed help! The car was only mildly clean and it smelled.review from
Smelled of marijuana.
Pros: Customer service was very nice, and the car was great, but it smelled of marijuana. I bought an air freshener but that didn't help much.review from
Cons: Poor car selection, terrible check in and drop off process.review from