Book Hertz hire cars in West Springfield

Driver's age: 26-65
Thu 23/5
Thu 30/5
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Hertz car hire prices in West Springfield

Passenger van
Pick-up truck

Reviews for Hertz in West Springfield


" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"The "(in 5675 reviews)


"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)
Overall rating7.3 GoodBased on 12 reviews
Value for money

Recent reviews

Traveller rating
Pros:High energy staff, very efficient!Reviewed 31 Jan 2021
review fromkayak
Cons:I wasn’t refunded my money back for services I did not even want!Reviewed 27 May 2020
review fromkayak
Pick up time was scheduled for when the store was closedPros:NothingCons:I chose a 12:00 noon pickup time when scheduling my rental. When I showed up at noon the store was closed. This was a Saturday, and they wouldn't open again until Monday. This rental was for my family vacation that we had been looking forward to for months. After more than 2 hours on the phone with Hertz they proved to have very poor customer service skills or ability to assist me in any way. I ended up having to rent a car about 25 miles away from me for 3x the price from a different company. I do not recommend renting through Kayak (or any other travel site) - they don't communicate well with the actual company and the car rental company doesn't see any of the information you provided through Kayak. Find the deal on Kayak and then go directly to the car rental website and book directly through that company.Reviewed 23 Jul 2018
review fromkayak
Poor customer service - poor qualityPros:The location of the business was convenient right off the highway. That was the only thing convenient about dealing with HERTZ.Cons:The Manager at this location should take a course in Customer Service. When I arrived they told me I couldn't get the car I booked AND paid for because it was paid on a debit card. I advised him that this card could be used for credit OR debit but he simply said "NO". He had no solutions to offer and did not even try to help the situation. I told him I could put the deposit on an actual credit card as I only used the other card because it wasn't clear that I shouldn't at the time of booking. He said "NO". I said what can I do...he said..."I don't know what to tell need to call this 1 800 number to see if they can help...I can't". Bottom line...after much stress and NO help we left to figure out another solution. Fortunately right down the road we found another rental company which actually new how to service their customers. We got a better car at a lower rate and were on our way about 20 minutes later. Never again will I consider doing business with HERTZ.Reviewed 9 Aug 2017
review fromkayak
Cons:When I arrived at Hertz, they did not have a car in class available, and offered me something of smaller class or wait two hours for my chosen car. I declined, cancelled and was told it would take 10 -14 days to get my money back/ although they managed to get my payment the same day.Reviewed 3 Jun 2017
review fromkayak

Where can I find Hertz hire cars in West Springfield?


1238 Riverdale St Rte 5


Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00


+1 413 732 0715

Good to know

Most popular location

1238 Riverdale St Rte 5

Most popular car type


Top tips for hiring a car from Hertz in West Springfield

  • There are three Hertz branches near West Springfield; one at Hartford Bradley International Airport (BDL), one on Riverdale Street Route 5 and one on Boston Road. One of the most popular branches to get your Hertz car rentals in West Springfield is from Riverdale Street Route 5, due to its convenient location. Renting a vehicle in West Springfield offers you greater flexibility compared to alternative transport methods, due to the fact that you won’t have to abide by public transport timetables. This branch also offers a wide range of cars to choose from, in addition to a large amount of positive customer reviews relating to car cleanliness and staff assistance.
  • There are many add-ons available when you book Hertz car rentals in West Springfield. For example, if you’re traveling with children, you will require a booster seat to ensure you are abiding by the child safety laws that are in place. For those that are driving long distances, you can share the driving by including an additional driver in the rental policy. If you’re new to West Springfield, you can also ensure you don’t take a wrong turn, but adding a GPS to your car rental.
  • With Hertz car rentals in West Springfield you must ensure that you adhere to the rules of the road. Everyone in the vehicle must wear their seat belt at all times, with children younger than five years old, or less than 40 lbs, needing to be in a suitable child restraint. You can use your mobile phone while driving, but only if it is an entirely hands-free setup. Drink driving is taken very seriously in Massachusetts, with the legal blood alcohol limit being at 0.08%. Drivers found to be above this will be prosecuted accordingly.
  • It is possible to return your Hertz car rental to an alternative branch than the one you picked it up from, such as that of the city center or the airport terminal. Alternatively, you can also return it to another branch in a neighboring city or state. There is normally an additional fee for a one-way rental, which is determined based on the car type, duration of the journey, and the destination that you drop the vehicle off at.
  • Intermediate car hire from Hertz in West Springfield are around 41% cheaper than other car types, on average.

FAQs about hiring a car from Hertz in West Springfield

  • What documents do I need to book Hertz car rentals in West Springfield?

    To get a Hertz car rental in West Springfield you need to have the correct documentation. For instance, a valid driver’s license that is in the Roman alphabet is required. If your license is in another language then you will need an International Driver’s License too. You must have had your license for at least one year without any major discrepancies. You can pay for your car rental with most major credit cards, as long as they are in the main driver’s name.

  • Which cars can I get when I book Hertz car rentals in West Springfield?

    West Springfield Hertz has a great selection of vehicles to pick from. There are about six types of compact cars that you can choose from, which are ideal for urban driving and parking. If you need additional boot space, then you can choose from around eight types of medium and large vehicle too. For enhanced handling and adventures, Hertz has about six types of SUV available, which provide drivers with enhanced handling and comfort for longer journeys.

  • What speed limits must I follow when I get a Hertz car rentals in West Springfield?

    When you book a West Springfield Hertz car rental you must adhere to the speed limits. On residential roads the top speed is 30mph, while in school zones it’s 20 mph. On divided highways the maximum limit is 50 mph, whereas on undivided highways it’s 40 mph. If you’re driving on a rural freeway, you can drive as fast as 65 mph.

  • What is the most popular car hire from Hertz in West Springfield?

    Intermediate (Chevrolet Bolt EUV or similar) is the most frequently booked car hire type from Hertz in West Springfield.

  • How many car hire locations does Hertz have in West Springfield?

    Hertz has 1 hire location in West Springfield. Take a look at our Hertz hire location map to find the best car hire near you.

  • Does Hertz have a car hire location at the airport: Bradley Intl airport (BDL)?


  • Does Hertz offer shuttle or airport pick-up services from Bradley Intl airport (BDL)?